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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,923 Reviews

3,923 Reviews of Pearson Nissan Of Ocala - Service Center

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May 21, 2022

My go to nissan dealer. Having some acceleration issues. Have not been able to figure it out yet. Service manager suggested keeping a log when issue occurs. Will go back wh More

by ALICELEWIS007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chloe Sessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Hinkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klayton in sales.
May 24, 2022 -

Pearson Nissan Of Ocala responded

We look forward to helping with this issue in the future, Alice! Thank you for being a loyal Pearson Nissan of Ocala customer!

May 21, 2022

I didn't make an appt this time, I just drove in because I just got back in town and needed a new air filter based on recommendation from last.visit. I was checked in within 1 minute and finished within an More

by MAGEEJS68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Pearson Nissan Of Ocala responded

We're pleased the Pearson Nissan of Ocala team could take care of this for you on short notice! Thank you for coming to see Isaac!

May 21, 2022

Welcoming, professional, knowledgeable, easy to work with. Keeps you informed while your car is serviced. More

by STUANDSUEFLORIDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Pearson Nissan Of Ocala responded

Thank you for your positive review of Pearson Nissan of Ocala! We look forward to helping you again!

May 21, 2022

Gave guy the wrong key lol I was on the road he told me I had to stop going where I had to go and drop off the Right key More

by Keithryan708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy Morejon
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Pearson Nissan Of Ocala responded

Keith, We appreciate your honest review and hope that next time we can provide five-star care to you. Don't hesitate to reach out if you want to discuss this situation more. Thank you, Hannah Cadle - Customer Relations Manager - hannah.cadle@yahoo.com

May 20, 2022

Excellent service, outstanding service writer. Quality of service has improved over the past several years. Kudod More

by SANBARME
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Pearson Nissan Of Ocala responded

It's great that we could make the experience worthy of a five-star rating! Thank you for taking the time to leave us your great review! - Pearson Nissan of Ocala

May 20, 2022

everyone was very kind and helpful. the service was quick and efficient. the price wasn’t through the roof either. More

by SYLERKAE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Peeples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Sessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivo Stuller, Jim Spaulding, Garry Bradley, Hannah Cadle
May 23, 2022 -

Pearson Nissan Of Ocala responded

We're glad we could make your service visit great, Skyler! Thank you for coming to Pearson Nissan of Ocala!

May 20, 2022

I,m very satisfied . and thank you for the job the done for my car. More

by JOHNP.ZURITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Pearson Nissan Of Ocala responded

Thank you for the review, John! It means a lot to hear that you're satisfied and we hope to see you again next time here at Pearson Nissan of Ocala!

May 20, 2022

Extremely fast and friendly service with great accommodations for the customer while they wait. Isaac is especially noteworthy as he is always on the ball! More

by MSB196IPAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chloe Sessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Pearson Nissan Of Ocala responded

Thank you! We're happy that Isaac could make the experience at Pearson Nissan of Ocala great!

May 20, 2022

Takes a long time for a pricey oil change. Upon arrival, had to wait awhile as there was only one service attendant for checking in More

by JOEANDDARLA2012
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Pearson Nissan Of Ocala responded

Hi Joe and Darla, We regret to hear about this and assure you that we strive to provide better care to our customers. Please take a moment to give me a call when you get the chance so we can address this situation in more detail to find a resolution. Thank you, Hannah Cadle - Customer Relations Manager - hannah.cadle@yahoo.com

May 19, 2022

Vanessa was very helpful and they all knew what I needed done on my car. I misunderstood my warranty a little, but the confusion was cleared up and I got my oil changed and backup camera fixed. More

by EMCCO16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa, Zach
May 19, 2022 -

Pearson Nissan Of Ocala responded

We're glad Vanessa could help you get these things taken care of at Pearson Nissan of Ocala! Thank you for leaving us your honest five-star review and we hope you visit us again!

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