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Phil Fitts Ford & Lincoln
New Castle, PA
1,269 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,269 reviews
May 13, 2023
Robbie was personable, professional and work was quality and completed in a timely manor! Also additional information of what could need done time frame. and completed in a timely manor! Also additional information of what could need done time frame. More
by efisher7
Verified CustomerEmployees Worked With
Robert Fisher
May 04, 2023
Responsive and smooth process from beginning to the purchase. Did Not feel pressured and would recommend to other buyers. purchase. Did Not feel pressured and would recommend to other buyers. More
by raymondcollins475
Employees Worked With
May 04, 2023
Found the right car to suit our needs and they worked with us to get the best deal with us to get the best deal More
by cmuscarella116
Employees Worked With
April 21, 2023
Everybody is polite, cheerful, informative. It's a pleasure doing business with a company who hires employees that enjoy talking to their customers. Kudos to all of the employees. It's a pleasure doing business with a company who hires employees that enjoy talking to their customers. Kudos to all of the employees. More
by cloggingke
Employees Worked With
Karen, the receptionist. , Kevin Whitty
April 19, 2023
I have purchased vehicles from the dealership in the past and I have always had a good experience and I have always had a good experience More
by frankwarner45
Employees Worked With
April 12, 2023
Awesome service. Did not expect them to clean the vehicle!!! Super friendly and helpful through the entire process. Did not expect them to clean the vehicle!!! Super friendly and helpful through the entire process. More
by johnmccorkle1974
Employees Worked With
April 02, 2023
Had recall for Seat Airbag's, ABS adjustment, oil change and tire rotation. Job completed with satisfaction. Service desk personnel and mechanics did outstanding work. and tire rotation. Job completed with satisfaction. Service desk personnel and mechanics did outstanding work. More
by ANTHONYATESTA
Employees Worked With
Staff in service dept
March 31, 2023
We had a great experience dealing with Albee Mangino. He was very kind and knowledgeable without being at all pushy! We would highly recommend him and would definitely deal with him again! He was very kind and knowledgeable without being at all pushy! We would highly recommend him and would definitely deal with him again! More
by chrisanncross
Employees Worked With
March 21, 2023
It started off amazingly. Found the vehicle we saw online. Talked to the salesman and even looked at another possible vehicle. Took the car for a test drive and fell in love. Found the vehicle we saw online. Talked to the salesman and even looked at another possible vehicle. Took the car for a test drive and fell in love. Honestly was the best experience at a dealership I thought. Then about 2 weeks later my transmission starts to slip. So we but the extended warranty. Then to find out that the salesman knew that this particular vehicle is known for this problem. He did not disclose this even after we asked multiple times showing our concerns for said problem. No longer impressed and will never be returning. You lost our trust Albee. We really did trust you! More
by amyrugg1020
Employees Worked With
March 15, 2023
A very easy way to do business. Brian and Darius made everything very simple and quick. Brian and Darius made everything very simple and quick. More
by farmerryan09
