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Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
Vehicles
4.8
1,153 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,153 reviews

October 04, 2021

As always, the staff at Phil Fitts was top notch, went in for a service appointment, and was greeted by all the staff in a professional manner. From service, sales, parts, body shop, I’d never choose a diffe More

by Jyaksich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
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October 04, 2021

Got my tires replaced and the car ready for winter. The service department did a great job as always More

by jjcartwright99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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Helpful
October 01, 2021

Had my car inspected. Plan the staff was prompt and courteous. They even washed my vehicle. Great job Kenny! More

by fritterprincess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny, Kevin Whitty
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September 28, 2021

Friendly clean courteousEvery time I go there I get tremendous service I will definitely tell my friends More

by vincericcio52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod frenzy laundry to g, Becki Davison, Kevin Whitty
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September 27, 2021

They always take care of you and your vehicle. Have been going there for over 30 years. Our kids go there too. More

by sherbaby64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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Helpful
September 27, 2021

Always a great experience. Darius ordered us a truck and it was as ordered. He kept me up to date thru the process More

by nicholson.mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
September 25, 2021

Outstanding job thank you very much for all you do for me and give A big shout out to the Woman that took my money. More

by Michael.evans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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Helpful
September 23, 2021

I always take my car for the works in the fall. They check everything and let me know my car is ok for the winter! More

by Aunt Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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Helpful
September 22, 2021

All the employees are very helpful and friendly . I would definitely buy or lease from them again . More

by BLACKPUG18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
September 21, 2021

Wanted to purchase oil filters for my truck and had to wait 25 minutes for the parts. More

by dsh5095
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Whitty
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Nov 11, 2021 -

Phil Fitts Ford & Lincoln responded

We appreciate your feedback and we also apologize for your wait. Please feel free to call in your parts order ahead of time if you would in order to expedite your handling. Also, our cashier is always at the window and can get the parts department out quicker if you're in need of service. Our aim is to help you quickly and efficiently so we apologize again for your delay.

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