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Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
Vehicles
4.8
1,152 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,152 reviews

March 18, 2024

Service is a joke. Broken catalytic converter and Phil Fitts Ford refused to fix it. Taken to another dealer and it's fixed under warranty. They lie and wanted 700 doll More

by John wick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny
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Mar 20, 2024 -

Phil Fitts Ford & Lincoln responded

John, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Thank you from the Phil Fitts Family

Helpful
March 18, 2024

Fantastic service ! Timely and efficient, great prices as well. Highly recommend to anyone ! Support local. More

by Vmpagley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

Helpful
March 17, 2024

Awesome & prompt service, Kenny did an amazing jo and was very thorough, he answered all our questions. More

by john.a.burchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny in service
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Mar 18, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks, John, for sharing about your experience with Kenny here at Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

Helpful
March 17, 2024

Albee was awesome I will definitely buy from him again! He made everything super easy! More

by acelinscak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with Albee and our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

Mar 19, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! Thanks again for your business! Take care!

Helpful
March 16, 2024

Albee is wonderful to work with - no xx, which is so refreshing, highly recommend entire dealership! More

by edwardscots
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2024 -

Phil Fitts Ford & Lincoln responded

Hi Edward: It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

Helpful
March 15, 2024

No complaints for the dealership or salesman at phil phitts at this time. I am very happy. More

by jav424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln, we look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

Mar 18, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Helpful
March 13, 2024

I brought my vehicle in for repair after a collision with a deer. Tony and his staff are top-notch and the best in the business!! They took the time to explain everything in detail and were overly helpful More

by rhoover1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Miller
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Mar 13, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words for Tony and Paula and for leaving us this wonderful feedback! Thank you from the Phil Fitts Family

Helpful
March 12, 2024

Albee Mangino was the best sales person I ever meet, I will definitely recommend phil Fitts Ford More

by sandyruby1965
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Phil Fitts Ford & Lincoln responded

Sandy, We are very happy to hear Albee provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

Helpful
March 11, 2024

Our salesman David King did an awesome job helping us to find what we wanted. More

by ruby19580
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Phil Fitts Ford & Lincoln responded

Hi Ruby: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

Helpful
March 09, 2024

While experience was pleasant. Albee was a great salesman. Quick easy and in and out . I actually just referred a friend who’s looking for a pickup More

by Lazyhorsestangs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

Mar 12, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

Helpful
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