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Phil Fitts Ford & Lincoln
New Castle, PA
1,276 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,276 reviews
July 21, 2021
Was extremly pleased with great customer service in a timely fashion Rod was very helpful on vehicle information and trying to find what i was looking for and follow through on financing timely fashion Rod was very helpful on vehicle information and trying to find what i was looking for and follow through on financing More
by donrager1111
Verified CustomerEmployees Worked With
July 21, 2021
Albe was so good I would go to him again he was very kind and he was good with are son and very nice with us and he was good with are son and very nice with us More
by kenkoziol452
Employees Worked With
July 19, 2021
Very professional and knowledgeable employees. All service done in a timely manner. I was kept informed throughout the service visit to the status of my vehicle. service done in a timely manner. I was kept informed throughout the service visit to the status of my vehicle. More
by JUNGLE66
Employees Worked With
Kenny Carter
July 18, 2021
Kenny Carter in the Service Department is outstanding, and I have purchased my last five cars from Phil Fitts because Albie Mangino is a good friend and a good sales professional. and I have purchased my last five cars from Phil Fitts because Albie Mangino is a good friend and a good sales professional. More
by Anonymous
July 18, 2021
Very helpful and concerned when I had an accident with the loaner they gave me when I was having my car serviced. I was also very pleased with the quality of work in the body shop! the loaner they gave me when I was having my car serviced. I was also very pleased with the quality of work in the body shop! More
by cobrajoe
Employees Worked With
July 12, 2021
Good service got me in the shop fast happy with the service service writer was polite and answered all questions will definitely come back when I need more service work service service writer was polite and answered all questions will definitely come back when I need more service work More
by ruland
Employees Worked With
Kevin Whitty
July 10, 2021
Knowledgebale and good customer service . Didn’t have to wait long for an appointment. Was taken care of right away. Fixed the issue the first time. wait long for an appointment. Was taken care of right away. Fixed the issue the first time. More
by jwherko
Employees Worked With
Kevin Whitty
July 08, 2021
Tony and Michelle have always taken great care of me and more importantly my Raptor it has been in a few times and they do great work. more importantly my Raptor it has been in a few times and they do great work. More
by heitsch13
Employees Worked With
July 08, 2021
I would never recommend anyone ever go there for any reason. Had my car for three months allegedly the whole department had Covid so it sat there a month took a month for the parts to come in and took a reason. Had my car for three months allegedly the whole department had Covid so it sat there a month took a month for the parts to come in and took another month for them to put the part in my car. I like Kenny. Alby is the worst sales person I have ever dealt with. I had a totally positive experience the first time around but I’m done. They are also done with me. More
by tonelli
July 02, 2021
Luke Lord went out of his way to find me the best deal on the best car suitable for my needs. This was the 2nd time he came through to get me the perfect car! When I left I told him, "see you next time." the best car suitable for my needs. This was the 2nd time he came through to get me the perfect car! When I left I told him, "see you next time." I'm happy! More
by ljjones6574
Employees Worked With
