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Phil Fitts Ford & Lincoln - Service Center
New Castle, PA
552 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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552 Reviews of Phil Fitts Ford & Lincoln - Service Center
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February 17, 2020
Darius, the salesman, was permitted to take my car on his lunch break to the gym. I filed a complaint with corporate and Mike, the general manager lied and said it was the service manager that had my car his lunch break to the gym. I filed a complaint with corporate and Mike, the general manager lied and said it was the service manager that had my car. I still don't know the results of my service visit or even if the oil was changed. In addition, New Cadtle has a major bedbug problem and Darius was transporting his gym bag, clothing and such in my car. NOT OKAY! More
by pharper356
Verified Customer
February 14, 2020
Did what needed to be done Everyone always seems to be helpful, friendly and courteous. I never hesitate to stop in if I have a question. Convenient location for me which is imp Everyone always seems to be helpful, friendly and courteous. I never hesitate to stop in if I have a question. Convenient location for me which is important More
by GLORIA.JORDANHAZY
Employees Worked With
Other Employees :
Michelle, Kevin Whitty
February 13, 2020
Body Shop Tony was awesome! Great work, communicated everything prior and during repair and my vehicle was completed on time. I will recommend Phil Fitts and To Tony was awesome! Great work, communicated everything prior and during repair and my vehicle was completed on time. I will recommend Phil Fitts and Tony to anyone who needs body work. He made a bad situation pleasant if that's possible. More
by rdelio
Employees Worked With
February 11, 2020
The auto body repairs took a little longer than expected but the shop kept us informed and also helped with some of the rental insurance. Apologies to Tony for having to deal with my impatience lol! but the shop kept us informed and also helped with some of the rental insurance. Apologies to Tony for having to deal with my impatience lol! More
by DN
Employees Worked With
February 09, 2020
I hit a deer with my F-150 SuperCrew an the damage was extensive. The collision shop at Phil Fitts treated us extremely well and repaired my truck in minimal time. It looks like it did the day I purchased extensive. The collision shop at Phil Fitts treated us extremely well and repaired my truck in minimal time. It looks like it did the day I purchased it from them. Thanks again to the collision shop manager!!! More
by wmatusz
Employees Worked With
February 06, 2020
I have been dealing with the people at Phil Fitts Ford for years now and with a few different vehicles they are always willing to help and are friendly for years now and with a few different vehicles they are always willing to help and are friendly More
by Mromano40
Employees Worked With
Jeff
February 06, 2020
Service manager was very helpful and courtious. I have always had a good experience with the service department and this one was no different. The service department is also more than willing to he I have always had a good experience with the service department and this one was no different. The service department is also more than willing to help. More
by Robby
February 04, 2020
Fixed problem great experience. Had vibration noise intermittently of unknown origin. Like finding a needle in a haystack in my opinion. Within 24 hours from drop off problem resolved!!!! intermittently of unknown origin. Like finding a needle in a haystack in my opinion. Within 24 hours from drop off problem resolved!!!! More
by PATTERJF
February 03, 2020
Prompt service T Very satisfied with service provided.he service department handled scheduling and appointment in a friendly and timely manner. Always personable, p T Very satisfied with service provided.he service department handled scheduling and appointment in a friendly and timely manner. Always personable, professional always a pleasure to deal with. More
by pabar55
Employees Worked With
Ken Carter
February 01, 2020
The service department handled scheduling appointment in a friendly and timely manner. Fixing the vehicle recall issue was done promptly and efficiently. Very satisfied with service provided. a friendly and timely manner. Fixing the vehicle recall issue was done promptly and efficiently. Very satisfied with service provided. More
by GEOBEV521
Employees Worked With
Kevin Whitty
