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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.8
553 Reviews

553 Reviews of Phil Fitts Ford & Lincoln - Service Center

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December 17, 2018

Service Department is excellent Excellent Service from Ken Carter. I have been using the service dept at this dealership for over 20 years. Ken is the reason to continue purchasing a More

by chrisnbuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Carter, Kevin Whitty
December 13, 2018

Great friendly service. I trust none other than Phil Fitts Ford to service my Ford F-150, Thunderbird and Lincoln MKZ. I really enjoy the courtesy and promptness of their sta More

by beauken.sipe5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2018

was not fully informed. i wish i would of known i needed to apply for and use a ford credit card to get a tire rebate. i think this service center should not of charged me fo More

by SARASLOAN19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Kevin Whitty
December 09, 2018

Kenny Carter is the best service man...he rocks! Handled my recall service with professionalism. Great service, painless, thoughtful and efficient. Wouldn't go anywhere else for service. Top notch! More

by Ontheedge
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Carter
December 06, 2018

It was great They did a great job did the service in less time than expected and washed and cleaned my truck inside as well a great job! More

by CEEBEE1210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
December 06, 2018

Good people. Never go anywhere else. Never given a reason too. Always put me first and take care of me and my family. Excellent service and pricing on vehicles More

by rcwkdw1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
November 28, 2018

Great service department We have purchased our last 4 cars from Phil Fitts and use their service department for all of our needs. One time we went elsewhere (because it was cl More

by TL Mild
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny
November 26, 2018

Efficient Service was handled in an efficient and timely manner. We have been dealing with Ford sales and service for many years and have found our experiences More

by mlrunyon1015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becki Davison, Kevin Whitty
November 02, 2018

Great service Service experience was great. Tony explained the collision repair process and took care of all the details so that I didn’t have to worry about anythi More

by 11Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2018

Well satisfied Treated very well by Tony in body shop. The person who worked on my car did a great job. Would definitely recommend them. Also did a really good job w More

by jwherko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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