Phil Long Ford of Denver

Service for gurgling sound They got the job done! It was a difficult problem and took some time but it was worth it. Staff was very considerate and thourough. They got the job done! It was a difficult problem and took some time but it was worth it. Staff was very considerate and thourough. More

Oil Change & Vehicle Inspection Great service. Oil Change and Vehicle Inspection. Good and accurate documentation on the inspection and items that need future attention. Was prompt. Great service. Oil Change and Vehicle Inspection. Good and accurate documentation on the inspection and items that need future attention. Was prompt. Great that you can make an appointment. More

Excellent service Profesional and courteous. Understood what I needed and worked towards my goals. Truck exceeds expectations and the minor repair work needing to be do Profesional and courteous. Understood what I needed and worked towards my goals. Truck exceeds expectations and the minor repair work needing to be done has been scheduled and a loaner car issued (a truck so I can still go to work). More

busy quick lane In general the service was great. The check in person was courteous and helpful. They were very busy so it took longer then normal but l felt it was r In general the service was great. The check in person was courteous and helpful. They were very busy so it took longer then normal but l felt it was reasonable under the conditions. We found out when we got up the mountain going home that the tech had missed tightening the cap to the antifreeze. We had antifreeze every were. we refilled the resivour and called the Quick Serve and they had me bring the car in. The manager personally took my car in and checked all the fluids, steam cleaned the engine compartment as well as washed the car. When people are real busy accidents happen. The center took care of things and made the me satisfied. I would give them an A- instead if the normal A. More

CHAI IS THE BEST! CUSTOMER FOR LIFE Just bought my 3rd vehicle from Chai! He's the best I've ever worked with. Patient, friendly and works his butt off to get me the best deal every ti Just bought my 3rd vehicle from Chai! He's the best I've ever worked with. Patient, friendly and works his butt off to get me the best deal every time. Can't say enough. - Jon C. More

Super Fast Service Service rep promised oil change in under and hour and it was done in 45 min without sacrificing quality of service. A+ customer service. I will sugge Service rep promised oil change in under and hour and it was done in 45 min without sacrificing quality of service. A+ customer service. I will suggest this place to my friends. More

blue fusion buy salesman was very helpful. Explained the cost figures. He work very hard to find us the right car. He also worked in getting us the loan numbers we wa salesman was very helpful. Explained the cost figures. He work very hard to find us the right car. He also worked in getting us the loan numbers we wanted. Derrick Brown has to be a good salesman. This is the second car that Derrick sold me. More

honest treatment My transmission was making noises. When the tech at Phil Long Ford listened to it he said they needed to open it and take a look. They found the pla My transmission was making noises. When the tech at Phil Long Ford listened to it he said they needed to open it and take a look. They found the planetary gear was failing and put metal shavings thru the entire transmission. They explained the situation to Ford and they agreed to replace the transmission under warranty. More

Tire replacement Tire was preordered and waiting for me on my appointment date and time. In and out in less than a half hour. The guys were great to work with. Tire was preordered and waiting for me on my appointment date and time. In and out in less than a half hour. The guys were great to work with. More

Above and Beyond I've been buying from dealerships since 1991. I've never had an experience as favorable as this one, and I've had some good ones. Chai was nothing les I've been buying from dealerships since 1991. I've never had an experience as favorable as this one, and I've had some good ones. Chai was nothing less than amazing, and went way above and beyond the call to help me. I left my old veh. over night to drive the new one home. When I went back to get it (after a 2 hr. bus ride) I realized I had the wrong set of keys. Chai saw to it I had a loaner to drive back so I didn't have to take a bus again. I didn't ask. He offered on his own. Now THAT is customer service! More