"This was my first vehicle I bought brand new. Every other..."
This was my first vehicle I bought brand new. Every other vehicle I bought has been through a private seller and have been skeptical of going to a dealer. To say I had my guard up is 100% correct. But when dealing with the salesman James and his manager Chai, they were 100% upfront and honest and not pressuring. After signing all the paperwork and going home I compared all the options this vehicle has listed on the window sticker to Edmunds and other car review sites. It was after coming home that I realized not only were these guys fair but I actually got a pretty great deal. Not only does this team price fairly, they really helped me understand which trim level I needed to get the bells and whistles I wanted and not anything else. These guys earned these five stars and also a future long time customer, when my wife's car is ready to be replaced we will be visiting James and Chai at Phill Long Ford again.
"Easiest car buying I've ever had..."
We came into Phil Long late on a Saturday night. Scott had the vehicles we wanted to see ready to go. When we decided to purchase he was honest, easy to work with, and incredibly efficient. We also worked with Vadim in finance who stayed late with us to get everything wrapped up that evening. The entire team stayed well beyond closing so we could drive away in our new car that evening. They definitely went above and beyond!
"Good but don't mind waiting"
Experience was great, but took 2 hours to wait on seeing finance guy. Even with few people buying we still had quite a wait! Once in and signing papers didn't take long.
Greatly enjoyed my experience with sales manager Chai Rodrakkwan. He was very personable in this transaction and I think tried to give me the best deal possible on my vehicle purchase!
Ed Lussier and Diana Winston were an absolute dream to work with. I'd had a really terrible dealership experience with my last car and was not looking forward to going to another. These guys really hustled to get me the car of my dreams and a great price. I had to drop the car off at the dealership again so they could get it certified, and when Chai found out I wasn't feeling well enough to come and pick it up, he had someone bring it to me!
"Ash Behrouzi, really did an outstanding sales..."
Ash Behrouzi, really did an outstanding sales performance. He was courteous, direct, timely, and excellent listener. We saved time and purchased our 3 Ford vehicle from Phil Long Ford of Denver because of Ash's customer service! He would have done anything for us except a test ride in the Orange Ford GT. Thank you so much for the evening team on February 26th, 2020 that supported us!
Friendly and respectful by employees we worked with from sales to manager and finance. answered all questions and worked with us to fine best truck.
This was a great experience, especially dealing with Chai and Nameer!! I have bought several new cars from other dealers but these two were great and they treated me with respect!!! Better than Auto Nation.
"Ask for Walter"
I was hoping to buy a new car but needed it to be under a certain monthly payment. I went to one Ford dealership in town and they couldn’t make that monthly payment. I remembered the Phil Long commercial saying they would beat anybody’s price by $500. I went there, and Walter Banks and Chai made the deal happen! Walter was polite, professional, and patient as we test drove a few different cars and had to change our car seat to all the different vehicles. He even stayed hours after his usual end time on a Saturday night to seal the deal.
"Walter is top notch"
Walter, my sales rep, was very responsive and patient. He even stayed late to see us through to the end! I was able to get the exact car I wanted, at the price I was hoping for. The selection was extensive.