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Phil Long Ford of Denver - Service Center

Denver, CO

4.2
488 Reviews

488 Reviews of Phil Long Ford of Denver - Service Center

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August 23, 2022

This dealer performs excellent service after the sale. No appointment necessary. They also provide excellent details about the service performed and what one may need to do at the next interval service. More

by realg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Stegie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsie Ayala
Aug 23, 2022 -

Phil Long Ford of Denver responded

Thank you for the kind words, so happy our team has been able to deliver such great customer service. Should there be anything else you need please reach out. Have a Great Day!

August 22, 2022

Service writers and staff were very friendly and efficient. I love the text communication keeping me current as to the service process. Highly recommend this dealership (Phil Long Ford Denver) More

by RDuringer7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Phil Long Ford of Denver responded

What a great review, we are happy to have earned it. Our team strives hard to deliver a high quality experience to every customer. We look forward to the next opportunity to work with you.

August 18, 2022

took longer than expected but everything else was great. communication was good, service was good More

by ninofrog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Phil Long Ford of Denver responded

We are happy we could be of service If there is anything else we can do to assist please reach out, we are happy to assist

August 16, 2022

Very efficient and courteous, kept me up to date on the progress of my service More

by ddelduc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsie Ayala
Aug 16, 2022 -

Phil Long Ford of Denver responded

Thank you for the great review. We are happy to have the opportunity to work with great customers like you. Until next time, Take Care!

August 15, 2022

I bought my car there and been going there for 3 years for maintenance and they are always friendly and quick to get things done. Very informative and honest! I definitely recommend them! Awesome! More

by gonz4of94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Phil Long Ford of Denver responded

We appreciate the continued support. We look forward to working with you again soon Take Care!

August 04, 2022

After 3 tries Phil Long Ford fixed my rear passenger side tire pressure sensor that had been malfunctioning for over a year. After trying to fix the factory installed one, PLF finally came to the conclusion More

by jeanne.schley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Mahony
Aug 04, 2022 -

Phil Long Ford of Denver responded

Jeanne, Sorry we let you down. We want you to be happy so please give us a call so that we can resolve this issue. You can call me directly at 303-933-5530.

August 02, 2022

I took my car in to get serviced and was told they couldn’t duplicate the issue and told me to pick up my car. The problem is still ongoing. I was talked to like I didn’t know how to put my car in gea More

by Lorrie29q
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
All of them
Aug 04, 2022 -

Phil Long Ford of Denver responded

Lorrie, we are sorry we could not resolve your issue on this visit. We would like to address your concerns. If you are willing to give us an opportunity to make this right, please reach out to us @ 303-933-5530.

July 30, 2022

I have always received excellent service from this dealership. Friendly and upbeat and truly seem they are happy to be of service. Smiles go a long way!!! More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsie Ayala
Jul 30, 2022 -

Phil Long Ford of Denver responded

Hi Linda, thank you for the great review and the continued support. Until next time, Take Care!

July 27, 2022

We've been coming to Phil Long for over 20 years and have always received quality care from the service team, Gage and Dwayne are our current service managers and they are awesome! Thank you! Liz & Jason R More

by liz.renteria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gage Rhoden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Phil Long Ford of Denver responded

Hi Liz, thank you for your continued support. We are honored to have wonderful customers like you to assist. We look forward to our next opportunity to serve you.

July 26, 2022

I just got some maintenance done on my 2008 Ford Fusion. The service staff at Phil Long was very professional and helpful. Don Heck went out of his way to make sure I understood what repairs were needed and More

by Teresa Norris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Phil Long Ford of Denver responded

Hello Teresa, We are so happy Don and our service team were able to assist. We look forward to the next opportunity to work with you.

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