"Amazing service, quick service, extremely helpful service..."
Amazing service, quick service, extremely helpful service and mechanic departments. It is nice to be able to trust that your vehicle will be taken care of properly and at a fair price.
"5th vehicle from this dealer and always a fantastic..."
5th vehicle from this dealer and always a fantastic experience. Will never go anywhere else. My family and I appreciate a great experience when making big purchases like this one.
"Will certainly return to this dealership when purchasing..."
- Colonel Goose
Will certainly return to this dealership when purchasing my next vehicle. Great people - have never had an issue from any of my visits. This recent visit was for a recall on my truck. Dropped the vehicle off in the morning and was ready by mid afternoon
" Friendly Staff"
I expected a more thorough diagnosis and repair of my truck.That is why I had it sent to Phil Long Ford to start with. My truck was stolen and the truck was badly damaged. Door locks and ignition switch
needed to be replaced. Ignition Switch that was put in sticks and was instrumental in my starter motor burning up and having to be replaced. Almost a thousand dollar fix. Took my truck back to Phil long for this repair. Ignition switch was not replaced but was lubricated .It still sticks and I am worried it will happen again. Thorough job would to be sure this part was working and if not replaced.If the truck had
been checked out and repaired better I would not be out so much money that the insurance company would had taken care of. I have paid out over three thousand dollars so far to repair things that could have been taken care of by insurance. I am not done yet.
"I struggle to give Phil Long 5 stars on this. I first..."
I struggle to give Phil Long 5 stars on this.
I first took my car to Quick Lane at Phil Long in March and told them my car was misfiring. There were no lights on the dash, it just wouldn’t go sometimes. The rep at Quick Lane didn’t mention the known issue with the Focus transmission and wanted to charge me $400 to change the spark plugs. Luckily, I’m cheap and took my car to My Mechanic in Littleton who pulled all the documentation to show it was the transmission issue.
I then took my car to the service center at Phil Long. Wayne asked me if there were any lights on and I told him no. He knew exactly what it was. It took them a couple of weeks to fix because there were other people in front of me, but it is fixed now and running great. Wayne and the service team there were great.
In the end, 0 stars for Quick Lane and 5 stars for the service department.
"I've been having service done @ Phil Long for almost 20..."
I've been having service done @ Phil Long for almost 20 years. Every aspect of the process is top notch, from the check-in to the cashier's window.
"I brought my 2014 Escape in for a Check up and even..."
I brought my 2014 Escape in for a Check up and even though they were extremely busy and just before Christmas.. I was treated warmly and allowed to leave my car there until they could look at it. Wayne was kind and listened to my concerns.
Surprisingly, he called the very next day to say my car would be available that afternoon.
What a relief!!
Friendly atmosphere and it’s my go- to when I have car issues
"Customer service was the best!"
From the nice greeting I received from Gene when I entered the Quick Lane to the detail-oriented service I received from Joe, it was just an all-around pleasant experience. I have not experienced a service department this pleasant or efficient in many years.
- Darius Vega
Fast friendly service! This is where we bring our government fleet vehicles. They are always very busy but they have always had our vehicles repaired in less time than they advise. We have never had a problem once our vehicles are returned and back in circulation.
"Out of state help and honsity"
I live in Michigan and my broke down while I was in Denver. I had to fly home. When I found my truck wasn't worth a repair. They helped find a new truck just like it at a reasonable price. They were straight forward me and gave a good deal. If I lived out there they be my choice of a dealer.