Phil Long Hyundai of Chapel Hills

After searching hard for the vehicle we thought would best meet our needs and desires, we were pleased to be greeted by an understanding and enthusiastic salesman and staff. We drove 5 hours to test dri best meet our needs and desires, we were pleased to be greeted by an understanding and enthusiastic salesman and staff. We drove 5 hours to test drive a Hyundai Tucson. After deliberating between it and 2 other brands, we decided to pursue the Hyundai. I very much wanted a hybrid, and this dealership fortunately had a few on order. We plunged in and put down a deposit. Joey, our sales associate, was very personable, and always pleasant and professional. He made the waiting process smooth by keeping us up-to-date with the ETA of our car, and was always prompt with all correspondence. On the day of pick-up, we needed a quick turn-around time as we needed to return home for a family memorial. Joey greeted us upon arrival and had everything ready to make owning our new car effortless. The financial officer, and the receptionist, Nadine, were also extremely pleasant. What a blessing this staff added to make this large, important purchase a joyful occasion. Thank you so much! More

Dealership was undergoing some renovations which made going to the restrooms and going to the finance offices a little inconvenient. going to the restrooms and going to the finance offices a little inconvenient. More

First, I will say I wasn't pleased about the markup - but they were up front about it when I spoke with Nadine and she let me know there were used cars available as well without that. But considering the pri they were up front about it when I spoke with Nadine and she let me know there were used cars available as well without that. But considering the price of used (my car that was totalled had a value of $15.5K + to replace with comparable anywhere was min $22K ) I opted for new. Today, Charles Battaglia drove 100+ miles to come pick us up so we could test drive?!! He was incredibly helpful, explained the additional protections I selected (and almost had to use on the way home because of a MONSTER pothole!) and was a pleasure to work with! I found the perfect Kona - had an awesome experience - and they even setup financing that added an extra year full warranty and a great rate. When I'm ready for my next Hyundai (or maybe even Genesis) - I will be back! And I will definitely recommend this dealership to anyone! THANK YOU!! More

I know it's a sales tactic, but Charles can be less rude and condescending. That tactic seems little old. Decided to go to a different dealership because of him. and condescending. That tactic seems little old. Decided to go to a different dealership because of him. More

Nadine reached out to me about trying to earn my business. I was very honest and said a $7500 market adjustment was not something I was interested in paying, but she did follow up and said she may b business. I was very honest and said a $7500 market adjustment was not something I was interested in paying, but she did follow up and said she may be able to work something out. She introduced me to Kelbe who was supposed to help me buy a hybrid Santa Fe. He started with the typical video of the car, and I got him all the info he needed within 10 minutes of him asking. From there, Nadine and Kelbe pretty much went radio silent. They said they were waiting on a payoff quote, but I got one within 20 minutes at another Hyundai dealer just last weekend. I even tried calling Kelbe and he forwarded me straight to voicemail and never called me back. Even after I called the dealership directly. I know the industry is crazy right now, but the value of a customer has not changed. This dealership has lost sight of that as the greed in the auto industry increases during the chip shortage. Steer clear. There are better dealers in Denver who will be more responsive and not charge the market adjustment. More

Was told the there was a $10,000 markup on the Ionic 5 and a $7500 markup on the Hyundai Tucson PHEV! and a $7500 markup on the Hyundai Tucson PHEV! More

This dealership is the BEST Hyundai dealership in the state of Colorado! If there is such a thing as 1,000 stars for excellence, they get them all!!! I told them what I wanted, and they delivered to a state of Colorado! If there is such a thing as 1,000 stars for excellence, they get them all!!! I told them what I wanted, and they delivered to a T. Kelbe, Jason, Alex and Jeff did a FABULOUS job for me, and I could not be happier! Customer service is very important to me, and they did an amazing job!!! I highly recommend this dealership! It is just an awesome place if you want a great car buying experience! I just bought my new car on 1/29/22. Mary O. More

BUYER BEWARE!!I came down to this dealership from the BUYER BEWARE!! I came down to this dealership from the Littleton because they had a car I wanted to test drive. I had called and set an appointmen BUYER BEWARE!! I came down to this dealership from the Littleton because they had a car I wanted to test drive. I had called and set an appointment. On my way down I contact them and they say the car might be sold, but they would let me know. A couple hours later they said to go ahead and come down. When we get they had let someone else is test drive the car. We had to wait until they were done to do our test drive. In the meantime the person that had looked at it in the morning had come back and now wanted to buy it. Bobby then offered that they had a black on black coming in at the end of February. I put a $1000 deposit down to reserve that car. For over a month I text back and forth with Bobby, he was responsive. The first thing they told me that wasn't true was they could take my leased BMW on trade. They also said they would give $30k for my BMW. As the day gets closer to delivery I check with BMW and they will not accept third-party checks. So Bobby says you need to buy your BMW and then trade it in to him. At that point he now tells me he can only give me $27500. I was pretty frazzled at this point, because I still wanted the car. I hear from Bobby that the car has arrived. I make arrangement with BMW to give my leased car back to them. At this point I now don't have a car. We proceed to drive down to the Springs, even though Bobby was put out I was coming down on Friday instead of Saturday. We get there and he's busy which is fine. We finally sit down with him and he's being pretty rude to us. He puts down the numbers sheet I notice immediately the base price of the car is $5000 more than the price listed on their site. I ask him what that was and he says it's a market adjustment. I said I was never told about that. He says yes you were. In none of our communications over the month did he tell me it would be $5000 more than MSRP. I would have never agreed to that. He insists he told me and I signed a paper showing the extra $5000. No way did I sign that, they added it after I left. I tell him either you honor the MSRP or give me my deposit back. Scott the sales manager comes over and I repeat that you honor the MSRP or return deposit. I leave at this point because I'm so mad. I have no car and this dealership is trying to charge me more than the price listed on their site. They didn't want to talk negotiate anything. They asked for the card the deposit was put on to refunded my money. That's fine if they want to charge a market adjustment and it's the fine print, but Bobby never mentioned it to me. I left there with no car and in a panic because I had no car. I called every single Genesis dealer in CO looking for the car I wanted. When I called each one I asked if they were charging over MSRP and none were. I ended up at Genesis of Golden and lucked out with Jose and actually got the car I wanted in a better color. They didn't charge me over MSRP and they were a pleasure to deal with. More

Process was fairly easy, I walked in knowing everything I wanted though. Only problem is the slight of hand on forcing me to take additional car protection I asked to not have because they “can’t take money wanted though. Only problem is the slight of hand on forcing me to take additional car protection I asked to not have because they “can’t take money off of the car”. Forcing the tire and interior protection into the sale which was an unnecessary $1600 additional. More

Words cannot express how satisfied I am with the employees at Phil Long Hyundai of Chapel Hills. Jeff Mattingly, Nadine Bateman, and Zach Fortney were honest, communicative, and tenacious. They trul employees at Phil Long Hyundai of Chapel Hills. Jeff Mattingly, Nadine Bateman, and Zach Fortney were honest, communicative, and tenacious. They truly cared about my situation and showed character and integrity during the whole used car-buying process. If/when I need to buy another new or used car, I will only go to Phil Long. Thank you for such a satisfying experience!! More