Phil Wright Autoplex - Service Center

Slow service. The service took 2 hours for oil change and tire rotate. Also vehicle was sent out with oil dripping from underneath. Returned to service and was to The service took 2 hours for oil change and tire rotate. Also vehicle was sent out with oil dripping from underneath. Returned to service and was told that they may have spilled oil onto frame or it could be an oil pan gasket leak that I need to keep a watch on. More

Check up on my vehicle after I had a minor accident Did a great check and repair on my vehicle, took it right in and while it was there went ahead and took care of my recalls. Did a great check and repair on my vehicle, took it right in and while it was there went ahead and took care of my recalls. More

Our old truck The truck had not been used for a long time and we didn’t know what all might be wrong with it. Each time your mechanics found a problem they would ca The truck had not been used for a long time and we didn’t know what all might be wrong with it. Each time your mechanics found a problem they would call before repairing it. We appreciate this very much because repairs could have been too much considering the age of the truck. More

Seat Latch My latch was fixed promptly and with great care! Service people were friendly and attentive to my needs. Would recommend this service center to friend My latch was fixed promptly and with great care! Service people were friendly and attentive to my needs. Would recommend this service center to friends. More

Very Pleased I was early for me scheduled appointment and they took my truck right on in and got started with my oil change and tire rotation. I made myself comfor I was early for me scheduled appointment and they took my truck right on in and got started with my oil change and tire rotation. I made myself comfortable in their waiting area until my truck was finished, then the service department came and got me and explained everything they had done to my truck and explained the inspection they had done and that they found nothing wrong. They were very nice and professional and I would recommend them to anyone who ask. More

Always great customer awevice Always great customer service on the Toyota and Buick aide. Service completed is always explained. Completed in a reasonable amount of time have on Always great customer service on the Toyota and Buick aide. Service completed is always explained. Completed in a reasonable amount of time have only purchased bahicles deom phil weight autoplex More

Pleasant experience with the service dept Very Pleasant experience. Lindsey in the service dept kept me very well informed as to how things were going with the repairs and made sure I knew wha Very Pleasant experience. Lindsey in the service dept kept me very well informed as to how things were going with the repairs and made sure I knew what step was next and made sure I was OK with how they were proceeding with the repairs. Happy with the results...Thanks More

Quick, efficient oil change I usually don't like service visits for my vehicles but getting my oil changed at Phil Wright Autoplex is always a pleasant experience due the quick a I usually don't like service visits for my vehicles but getting my oil changed at Phil Wright Autoplex is always a pleasant experience due the quick and efficient manner in which the service department operates. In addition, the waiting area is nice and has coffee and refreshments for the customers. More

Great customer service I took my car in to have work done after there were a few recalls on my car. Dwayne in the GM service dept was very helpful and expained everything th I took my car in to have work done after there were a few recalls on my car. Dwayne in the GM service dept was very helpful and expained everything that was being done to my car. More

Poor Service Purchased my GMC Acadia Denali new from this dealership. Purchased an extended GMC Warranty at the time. Extended the warranty because the time, not Purchased my GMC Acadia Denali new from this dealership. Purchased an extended GMC Warranty at the time. Extended the warranty because the time, not the mileage was running out. Took the vehicle into the Service Department to check out the problems I was experiencing. Rough Ride, Fluid leaking from left side of vehicle, advised the tech than the fluid was clear and I thought it was shock fluid. When the vehicle came back from the shop the Tech advised me that the shocks were OK, that the vehicle needed a complete brake job, including fluid flush at a cost of $590.00. I advised them that I would get a second opinion. They charged me $58.XX for the inspection. I took the vehicle to a trusted mechanic and ask him to check it. He advised that the rear brakes were very good. The front brakes were worn and would need to be replaced soon. I advised him to replace the front brake pads. I then ask him to check the Shocks and Struts on the front. He advised that the left strut was leaking and needed changing. I advised that I had extended warranty and would take the vehicle back to the dealership. I drove the vehicle back to the dealership and told them what I had done, I then told them the mechanic had inspected the struts and shocks on the front, and found the left side leaking, The young lady that I spoke to advised that they would check the struts and shocks, They did and found the left strut and shock to be leaking and that they would need to send a picture to the warranty people to get approval and she would do that immediately. I waited two days and called the service dept. and was told that they had not heard from the warranty company. I immediately called the warranty people and they advised that they had not received the claim on my vehicle.????????, I asked the claims department if I could take my vehicle elsewhere for repairs and he advised me that I could. I took the vehicle to COGSWELL Motors and they had the claim approved in one day, and repaired the vehicle in two days, which one was waiting for parts to arrive. MAKES ME WONDER WHY I PURCHASED THE GMC DENALI FROM PHIL WRIGHT.... Chuck Tanner, Russellville AR More