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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
802 Reviews
Call Service Center (877) 897-0977

802 Reviews of Phil Wright Autoplex - Service Center

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July 10, 2024

The service manager is a kind and understanding person. He goes out of his way to explain issues and addresses concerns. More

by RANDALLMSGALFORD
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Phil Wright Autoplex responded

Thank you, Randall, for sharing your positive experience with us at Phil Wright Autoplex. We truly appreciate your kind words about our service manager. It's great to hear that he provided you with exceptional service and made sure all your concerns were addressed. We look forward to welcoming you back for your future automotive needs. Drive safely! Sincerely, The Phil Wright Autoplex Team

June 29, 2024

An hour and a half for an oil change and tire rotation was ridiculous. Someone should have come to the waiting room and explained what the issue was, not left me wondering and waiting. More

by LLBURGE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Jul 01, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your feedback. We understand your frustration with the wait time during your oil change and tire rotation. We appreciate your input and will use it to improve our service to ensure a smoother experience in the future. If you have any further concerns, please feel free to reach out to us directly. Thank you for choosing Phil Wright Autoplex. Sincerely, The Phil Wright Autoplex Team

June 29, 2024

My second experience and I didn’t feel like a customer. I was just handed paperwork and told a price! I plan on finding another place after this experience More

by TABITHA_ATWOOD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of names
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Jul 01, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your feedback with us, Tabitha. We're disappointed to hear that you didn't feel like a valued customer during your visit. At Phil Wright Autoplex, we strive to provide exceptional service and a personalized experience for all our guests. We appreciate your input and would like the opportunity to make things right. Please feel free to reach out to us directly so we can address your concerns and ensure a more positive experience in the future. Sincerely, The Phil Wright Autoplex Team

June 29, 2024

Great people to work with everybody needs to come in and check the selection of cars they have More

by dealwilliam462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chauntisy Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Phil Wright Autoplex responded

Thank you for the 5-star review! We truly appreciate your kind words about our team at Phil Wright Autoplex and the selection of cars we offer. We look forward to welcoming you and others back for another outstanding experience. See you soon! Sincerely, The Phil Wright Autoplex Team

June 28, 2024

Phil Wright Service department done a excellent job changing my oil and rotating my tires great service More

by JOYCEMCDANIEL24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2024 -

Phil Wright Autoplex responded

Thank you for choosing Phil Wright Autoplex for your oil change and tire rotation, Joyce. We're thrilled to hear that you had a great experience with our service department. We appreciate your positive feedback and look forward to serving you again in the future. Drive safely! Sincerely, The Phil Wright Autoplex Team

June 12, 2024

Worked in my 2024 GMC the next day I requested. Job was completed in a timely manner. Job well done More

by KETUCKER369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jun 15, 2024 -

Phil Wright Autoplex responded

Thank you for choosing Phil Wright Autoplex for your 2024 GMC service needs! We're delighted to hear that we can assist you promptly and effectively. We appreciate your positive feedback and look forward to serving you again in the future. Sincerely, The Phil Wright Autoplex Team

May 31, 2024

Everyone is very professional and friendly. They got me in same day which was unexpected. Thank you for that! More

by Brandie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Jun 03, 2024 -

Phil Wright Autoplex responded

Thank you, Brandie, for recognizing our professional and friendly service at Phil Wright Autoplex. We're thrilled we could accommodate you on the same day. We appreciate your positive feedback and look forward to assisting you again. Sincerely, The Phil Wright Autoplex Team

May 29, 2024

Second time I have taken truck into be serviced and it is still showing same sensor issues. They charge me every time. More

by SJBE77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your feedback. We are disappointed to hear about the issues you've experienced with the sensor issues on your truck. Please contact us at Phil Wright Autoplex so we can address this matter and work towards a resolution that satisfies you. Your satisfaction is important to us. Sincerely, The Phil Wright Autoplex Team

May 20, 2024

The dealership has been easy to work with. They have been very helpful and very diligent. More

by craig89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words, Craig. We are thrilled to hear that you found us easy to work with, helpful, and diligent. At Phil Wright Autoplex, we aim to provide top-notch service to all our customers. We look forward to the opportunity to work with you again in the future or assist anyone you know. Sincerely, The Phil Wright Autoplex Team

May 19, 2024

I am usually very pleased, but this time when I took my truck in for an oil change, they didn’t even fill my washer fluid! My low fluid light is still on! When you pay 140.00 for an oil change service th More

by jghavner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your feedback. We appreciate you letting us know about the issue with your washer fluid during your recent oil change at Phil Wright Autoplex. Please reach out to us so we can make this right for you. Customer satisfaction is our top priority, and we appreciate your business. Sincerely, The Phil Wright Autoplex Team

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