Philly Auto

Good, friendly service I purchased a Cadillac SRX from Philly Auto. I made an appointment to get inspection, detailing, and four new tires. The staff was very nice and did e I purchased a Cadillac SRX from Philly Auto. I made an appointment to get inspection, detailing, and four new tires. The staff was very nice and did everything they said they would do. I've read some bad reviews about Philly Auto but I can't say that I saw or experienced anything negative for the time I was there. The staff answered all of my questions, and I was able to watch them deal with other customers. They treated everyone with respect and showed potential buyers the carfax report. I highly recommend this dealership as they were honest and responsive. They were helping customers search for affordable insurance rates, too. I wish I knew everyone's name from that day. I do recall that Luis, the guy who took pictures of all cars for sale, worked very hard the entire day. I respect his work ethic. Everyone was personable and ready to take care of their customers. This dealership was busy all day, so I know they are known around town as the place to go for real deals without sales pressure tactics. Great experience! More

Great place!!! I just want to thank you for helping me and my family getting the Jeep. I will tell all my friends and family about you guys. Now i know why everyone I just want to thank you for helping me and my family getting the Jeep. I will tell all my friends and family about you guys. Now i know why everyone talks about you guys in the city. More

terrible service I DROVE FROM WILKES BARRE TO BUY A CAR, AFTER WAITING FOR OVER 1 AND 1 1/2 HOURS THE FINALLY HAD IT ALMOST READY TO GO. THEN THEY TRIED TO SLIP A 10 I DROVE FROM WILKES BARRE TO BUY A CAR, AFTER WAITING FOR OVER 1 AND 1 1/2 HOURS THE FINALLY HAD IT ALMOST READY TO GO. THEN THEY TRIED TO SLIP A 1000.00 PREP FEE ONTO THE FINAL BILL. CAR WAS NOT WASHED, NOT INSPECTED, HAD NO GAS, HAD ONE KEY, AND NO OWNERS MANUEL. THEY TOLD ME TO GET IT INSPECTED AND THEY WOULD SEND A CHECK SO FAR HAVE BEEN WAITING FOR THREE WEEKS NO CHECK. BE VERY CAREFUL, THEY ARE NICE PEOPLE BUT THE SERVICE IS WEAK AT BEST. More

Good Experience I worked with Paul on purchasing my vehicle. He & his staff made sure that I was taken care of and given the best option based on my poor credit. I’m I worked with Paul on purchasing my vehicle. He & his staff made sure that I was taken care of and given the best option based on my poor credit. I’m satisfied with my purchase. More

Service was poor and shabby.. They let me leave the dealership with horribly worn tires, which they had known about. They told me that they had ordered replacement tires which had They let me leave the dealership with horribly worn tires, which they had known about. They told me that they had ordered replacement tires which hadn't arrived before I was allowed to leave. They should have told me to come back when tires were in. Two days later I had a flat tire and the mechanic told me he had never seen such a worn and tattered tire. He went to change it and found that the spare didn't fit the car!!! He wasn't a tire dealer so he searched through 6 or 7 tires and was lucky to find ONE that he could put on the tire. This was INEXCUSABLE!!! What might have happened if it was at night on a lonely road. Even AAA might not have been able to help me!! When I complained to the man, Leo, who had sold me the car, instead of an apology for my horrible experience, he said "Don't take it out on me. I'm not the enemy!" That's how unfeeling and unresponsive he was. He just told me he'd see me in two days to put on 4 new tires. I then spoke to the manager, and all he could say was that they couldn't get me 4 NEW tires, just good ones. They finally got me 4 new ones, after a hassle. When I drove out of the dealership after the tires had been installed, I was told by the manager that he had taken the car for a test drive and it was fine. After I was driving for about 10 blocks I noticed the light on the dash that told me that the tire pressure was low. I called and the manager said I had to return so that he could fix it. Had he really taken a "test drive" he would certainly have noticed that signal about the tires. I would not recommend them to anyone. Barbara Lindner More

Mejor dealer en Philadelphia Mi jente si quieren un buen carrito nuevo barato vallan a philyauto bregan bien el personal buenas persona busquen a Beny el es is paño y t busca las Mi jente si quieren un buen carrito nuevo barato vallan a philyauto bregan bien el personal buenas persona busquen a Beny el es is paño y t busca las opciones q quiera se los garantizo good luck More

Paul Monte Review My experience at Philly Auto was amazing. Paul Monte was very professional, honest and very helpful. I was able to drive off in a 2017 Nissan Altima w My experience at Philly Auto was amazing. Paul Monte was very professional, honest and very helpful. I was able to drive off in a 2017 Nissan Altima which I love very much. I would highly recommend anyone whose looking to purchase a car to go to Philly Auto and see Paul Monte. He'll definitely make sure that you leave the lot with a car and that you are happy with your purchase. More

Previously Rated Philly Auto 5 Starts Once you're out the door, beware. They don't assist you at all. Our vehicle was purchased with the promise of it being inspected. We had to drive 2 Once you're out the door, beware. They don't assist you at all. Our vehicle was purchased with the promise of it being inspected. We had to drive 2 1/2 hours out of our way to get it inspected by appointment, just to tell us they were out of inspections stickers. But it's ok, they would "mail it to us". Which, we didn't know, is completely illegal. After several phone calls and promises, they never mailed our sticker. Not only that, they put the emissions sticker where the safety inspection sticker should be, so now, not only do we have to pay for and inspection, we have to pay for the emission inspection as well. Daryl was rude on the phone and had an attitude like he could care less. Plus, the check engine light came on in our 2015 BMW...so we have to get that fixed before we can even get it inspected.We swore we'd buy a car from them again, but after this, no way. BEWARE. More

Very poor customer service Their prices are hard to beat, however I give this dealership a big fat -0- on customer service before and after the sale, Through the process at le Their prices are hard to beat, however I give this dealership a big fat -0- on customer service before and after the sale, Through the process at least 10 phone calls never returned. Every personnel's phone messaging service phone mail box is full and can't leave any messages. More

Great dealership They try to get everyone approved. Great dealership. The employees are very personable. Good quality selection of cars and they have the best prices. They try to get everyone approved. Great dealership. The employees are very personable. Good quality selection of cars and they have the best prices. I recommend. More