Planet Honda

The issue is NOT whether paperwork was signed. The issue is HOW this situation was handled from start to finish. Huge shout out to Mike and Karina at Planet Honda for wasting an incredible amoun The issue is HOW this situation was handled from start to finish. Huge shout out to Mike and Karina at Planet Honda for wasting an incredible amount of my time after I repeatedly explained EXACTLY what I wanted from the very beginning: 2026 Honda CR-V Hybrid Sport Touring AWD around $550/month TRUE sign-and-drive roll ALL fees and taxes into the lease minimal or nothing out of pocket I clearly stated this multiple times throughout the conversation. I even provided a full breakdown in writing showing: selling price residual money factor fees rolled into lease target payment trade payoff negative equity I also repeatedly said: “I’m keeping this simple.” “Take the Acura MDX trade and put me into the CR-V around $550 sign-and-drive.” “I’m not looking to go back and forth on structure all day.” Mike repeatedly responded: “I can make this deal work for you.” “Okay I’ll do that deal for you.” Based on those assurances: payoff information was requested and submitted mileage was requested and submitted registration and insurance were requested my wife completed a credit application an appointment was confirmed they discussed getting paperwork ready before arrival At one point we were literally discussing vehicle color and delivery timing. So obviously any customer would reasonably believe the structure had already been approved internally. THEN suddenly: taxes became due upfront money changed sign-and-drive changed first payment changed then eventually the deal “couldn’t be done” That is the problem. If management knew the numbers didn’t work, then why move customers through the entire process first? What made this even worse was when I requested management/GSM information because I wanted to escalate the issue professionally, that information was basically withheld instead of someone stepping up, apologizing, or attempting to resolve the situation properly. Instead, after wasting hours of our time and collecting personal/credit information, the appointment was simply canceled. I’m also not a first-time random customer. I’m a repeat Planet Honda customer who has purchased multiple vehicles there and referred family members over the years. Absolutely terrible communication and a very disappointing customer experience More

Great job with my service on 5/7/26 fast, efficient and very hospitable. 😊🙏 I appreciate your had work! very hospitable. 😊🙏 I appreciate your had work! More

The dealership is very clean and the staff is very friendly and it has a nice atmosphere. friendly and it has a nice atmosphere. More

Everything was great. However one item was missed where I had asked to check the front bumper However one item was missed where I had asked to check the front bumper More

Schnaider was really helpful with the purchase of our new car. I really recomend him as a sales person. Very nice and comunicative. Financial services have to make things a little faster, but otherwise it wa car. I really recomend him as a sales person. Very nice and comunicative. Financial services have to make things a little faster, but otherwise it was straight foward. More

Peter was fantastic to work with for our purchase of a Honda. I will return again! Honda. I will return again! More

They are really helpful and do their best to get you out with a car. I recently went in to trade my HRV and came out with a hybrid CRV and I’m really happy ! with a car. I recently went in to trade my HRV and came out with a hybrid CRV and I’m really happy ! More

The mechanics take time and make sure they check everything on my Honda cr-v. They told me all parts that are due to be replaced. They had done a great job on my Honda. everything on my Honda cr-v. They told me all parts that are due to be replaced. They had done a great job on my Honda. More

We can’t speak highly enough of Peter, he made the whole purchase a great experience from start to finish. Love the new car and Planet Honda purchase a great experience from start to finish. Love the new car and Planet Honda More