Planet Honda

Honda crv. Repair 2010 Honda CR-V 40,300 miles 3/13/18-brought my car in for an airbag recall. Requested a multi point inspection as well. Multipoint inspection dete 2010 Honda CR-V 40,300 miles 3/13/18-brought my car in for an airbag recall. Requested a multi point inspection as well. Multipoint inspection determined that the external drive belt needed to be replaced and everything else was good. Authorized the replacement. Picked up the vehicle, the service Rep went over the repairs and gave me a copy of the inspection report that indicated everything was good. 4/08/18- went out with family to Watchung commons parked the car came back and the car would not start. Called AAA, the mechanic could not jump the battery. After testing the battery he told me the battery was completely dead and could not be jumped. I either have him replace the battery or have the car towed. It was a Sunday afternoon so I had no choice but to purchase the battery ($141.81) from the AAA mechanic. Why was this not discovered during the Multipoint inspection less that a month ago? 4/13/28- brought the car in again because my wife informed me that the maintenance minder light and the oil light came on. Sevice Rep said they would look at it and get back to us. The service rep called back and said he would refer the problem to his master mechanic. The master mechanic informed the service rep that the engine would have to be taken apart due to the major work that had to be done. The sevice rep contacted me and said that this was a problem Honda had with this engine and the work was not under warranty and it would cost approx $2500. I questioned again why this was not discovered during the Multipoint inspection. The service rep spoke to his manager and toldd me the cost would be an 75/25 split(I cover the 25%). I agreed to the terms(I felt I had no other choice) and the work was performed. This is my reason for my one star rating. Could I recommend planet Honda, I don't know. Will I continue to bring my vehicle there, yes because of the extensive work. Would I buy another Honda, yes because I'm impressed with the 2018 CR-V. Would I buy it from planet, I don't know. More

Agent and front desk receipient are helpful and professiona It's a nice experience to purchase CR-V in Planet Honda. The agent was helpful and provided professional service. The front desk lady was also helpful It's a nice experience to purchase CR-V in Planet Honda. The agent was helpful and provided professional service. The front desk lady was also helpful and answered questions promptly. More

On going issues The experience is fine, it's the constant tire light & issues that I'm tired of. Wish my car would be fixed the first time. The experience is fine, it's the constant tire light & issues that I'm tired of. Wish my car would be fixed the first time. More

WONDERFUL EXPERIENCE EDUARDO HUAMAN WAS EXCELLENT. HE WORKED WITH US TO ACHIEVE A GOOD RESULT. I WOULD HIGHLY RECOMMEND HIM TO ANYONE WHO IS THINKING OF LEASING OR BUYING EDUARDO HUAMAN WAS EXCELLENT. HE WORKED WITH US TO ACHIEVE A GOOD RESULT. I WOULD HIGHLY RECOMMEND HIM TO ANYONE WHO IS THINKING OF LEASING OR BUYING A HONDA. More

Great service! Very thorough tune up! I can in fo more air in our tires and they discovered a leak in the tire. They took the to check everything. Very thorough tune up! I can in fo more air in our tires and they discovered a leak in the tire. They took the to check everything. More

Great experience It was great experience as 1st time buyer and would recommend to family and friends. Also Manny was greattt and looking to work with him again in futu It was great experience as 1st time buyer and would recommend to family and friends. Also Manny was greattt and looking to work with him again in future. More

Great job! Great job overall, did what they said, efficient and quick. Charles was awesome! Love the nice waiting area and little coffee shop. Much better job th Great job overall, did what they said, efficient and quick. Charles was awesome! Love the nice waiting area and little coffee shop. Much better job then my local dealer in Clifton. More

HONDA on the go. It was a great experience with a knowlagable team. They went beyond my expectations and made a hard decision easy. Loving my car and am getting awesom It was a great experience with a knowlagable team. They went beyond my expectations and made a hard decision easy. Loving my car and am getting awesome compliment about my car. More

Awesome I already completed one survey, but I forgot to add Chigbo, and the young man in finance name Franklin!!! Everyone was just wonderful!! They made the I already completed one survey, but I forgot to add Chigbo, and the young man in finance name Franklin!!! Everyone was just wonderful!! They made the transition very smooth More

Great I had a very nice experience. I was greeted with a smile and everybody was friendly. The service was done in a decent amount of time. I had a very nice experience. I was greeted with a smile and everybody was friendly. The service was done in a decent amount of time. More