Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Platinum Volkswagen
Hicksville, NY
1,016 Reviews
Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy or service your automobile.
Platinum Volkswagen: Perfection Is The Goal, Excellence Will Be Tolerated.
We would like to welcome you to the “All New Platinum Volkswagen”. We are a family owned and operated dealership and have instilled a “Family First” environment here at Platinum. We believe you, our customer, are part of the family. This is the basis for our business. You will see and feel the difference as soon as you step into our dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 5:00 PM
Tuesday 10:00 AM - 5:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 5:00 PM
Friday 10:00 AM - 5:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,016 reviews
August 10, 2016
Excellent Customer Service I would absolutely recommend Platinum Volkswagen Service Department. I met with Sean Munro after only a few moments of arriving. He was extremely pr I would absolutely recommend Platinum Volkswagen Service Department. I met with Sean Munro after only a few moments of arriving. He was extremely professional and courteous. He explained what may be the issue with my car and took the time to answer my questions. He went above and beyond to alleviate any of my concerns....such as wait time, cost, etc. More
by VWService
Employees Worked With
Receptionist ... do not know her name. She was courteous and professional., SEAN MUNRO
Helpful August 10, 2016
Happy Customer I was assisted immediately upon arrival, Mr. Grossman was knowledgeable, courteous, and accommodating, and the wait time was tolerable. Although I di I was assisted immediately upon arrival, Mr. Grossman was knowledgeable, courteous, and accommodating, and the wait time was tolerable. Although I didn't partake, I appreciate the offer of a ride to wherever you want/need to go instead of waiting in the service center. I also liked that the service center had wifi. More
by VWlvr
Employees Worked With
August 09, 2016
Great Customer service. I Gave the rating that I had because instead of me waiting around the dealership while the service was performed they offered me a ride to the mall wh I Gave the rating that I had because instead of me waiting around the dealership while the service was performed they offered me a ride to the mall where I did some errands while my car was serviced. More
by Beamerm3
Employees Worked With
August 05, 2016
Change of filters on my TDI The operation was performed quickly and efficiently and the car received a 29 point check and everything was fine. John Grossmann in your service dep The operation was performed quickly and efficiently and the car received a 29 point check and everything was fine. John Grossmann in your service department is always a pleasure to deal with. He answers my questions with the truth and the whole truth, and without hesitation. More
by long time VW owner
Employees Worked With
August 04, 2016
Excellent Service Visit Took my car in for its 20,000 mile check. Dee, my Service Advisor, is the utmost professional. Another fantastic visit and the car runs great. I'm Took my car in for its 20,000 mile check. Dee, my Service Advisor, is the utmost professional. Another fantastic visit and the car runs great. I'm glad I made VW my choice. More
by Lisa Rosati
Employees Worked With
Dee Chervenie
June 30, 2016
Amazing experience I worked with Manny. A very well spoken and intelligent sales person. He made sure every question I had was answered to the fullest. The finance manag I worked with Manny. A very well spoken and intelligent sales person. He made sure every question I had was answered to the fullest. The finance manager as wel as the owner of the dealership did whatever they could to get me approved which meant a lot. The three of them where there to actually help me and they actually cares more about my experience rather then making money. That is a very rare thing at dealerships. Thanks again More
by Siciliano29
Employees Worked With
June 24, 2016
It was great service experience working with Platinum Manny is very open and honest guy. You should do business with him. Hope he will still be there when I return in few years. Manny is very open and honest guy. You should do business with him. Hope he will still be there when I return in few years. More
by yossi
Employees Worked With
June 02, 2016
Horrible experience with there leasing dept Bad overall experience with manager Moses in sales and Howard in Leasing. I was convinced of an added cost I didn't need. It totaled an extra 500.00 f Bad overall experience with manager Moses in sales and Howard in Leasing. I was convinced of an added cost I didn't need. It totaled an extra 500.00 for the term of the lease, when I rather of paid for my oil changes out of pocket. I had 7 VW's all together and this is the 1st from Platinum. Sunrise VW was terrific in a new 2016 Jetta sport lease last month. Said this was necessay the car has its warranty, just pay for the oil changes in the long long you save 300.00. Well they were happy with the add on , I called to have it removed and of COURSE, they cant. I will never purchase another VW and I will never recommend them, in fact I'll tell them not to go there, go to Sunrise. A very unhappy customer, Good Bye PLatinum and good buy VW. After 7 cars I know whats covered and whats not , here I thought from leasing man it was worth it after his speel. He even tried a car wash deal include. Please dont be a sucker like me. More
by tiguan 2016
Employees Worked With
All I was given was Howard when he finally called back after 3 calls., ALLAN ROSENBERG
May 28, 2016
Customer Service Exceeds Expectations Picked the dealership because of its location - were lucky to be given such a great salesperson. Manny was awesome. Entire transaction handled seaml Picked the dealership because of its location - were lucky to be given such a great salesperson. Manny was awesome. Entire transaction handled seamlessly. Will definately refer not only the dealership but Manny Lucas !! Excellent Customer Service. Could not be happier with the result ! More
by MitsySous
Employees Worked With
May 27, 2016
Helpful, patient, affordable lease As we approached the building, Manny was waiting to greet us, asking if we had any questions and letting us look around on our own for a while. Once w As we approached the building, Manny was waiting to greet us, asking if we had any questions and letting us look around on our own for a while. Once we asked him for help, he was very thorough and knowledgeable in showing us the different models. Upon choosing a car, he gave us different lease options and worked with us to get the best lease, and he and the financer kept dropping the price without the need to haggle with them! Manny and the other gentleman we spoke to were very polite and genuine, and we did not at any point feel pressured into choosing a car. But the deals were terrific and the car (and the test drive) was incredible! I will definitely look at this dealership when my lease is up. More
by Reema A.
Employees Worked With
