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Plaza Cadillac
Leesburg, FL
1,746 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,746 reviews
July 13, 2024
The service reps are very professional and courteous and really tried to resolve the problem with my car. But I still have an issue and would like to get it resolved, Hopefully I hear back soon from them. really tried to resolve the problem with my car. But I still have an issue and would like to get it resolved, Hopefully I hear back soon from them. More
by PAT.SMID
Verified CustomerEmployees Worked With
service dept
July 09, 2024
I liked everything but customer lounge area not what you would expect from Cadillac. Kia and Hyundia much nicer. would expect from Cadillac. Kia and Hyundia much nicer. More
by ronbevinm
Employees Worked With
July 05, 2024
Every contact I have had with a Plaza employee has been positive. Everyone has been polite and helpful. I highly recommend them. positive. Everyone has been polite and helpful. I highly recommend them. More
by clarkoltman
Employees Worked With
July 03, 2024
No car update from GM can’t be done by dealer can’t use car less than a month old Have loaner not happy car less than a month old Have loaner not happy More
by barefootingdon
June 19, 2024
This visit - My oil was changed but my tires were not checked because they were still low when I checked them the next day. The car was supposed to be checked for problems as part of this service visit b checked because they were still low when I checked them the next day. The car was supposed to be checked for problems as part of this service visit but I was only in the waiting room for 25 minutes after check-in before I was told my car was ready. I was told the car was checked but was the car really checked when the tires weren't ? Additionally, parts were to be ordered after my service visit for an engine warning light on January 31st but it's June and I've heard nothing. Maybe the parts are on backorder but there have been no updates, not even to let me know they were on back order. I asked about this during check-in for the oil change but instead of checking status, I was told they are probably on backorder. The engine warning light has since gone out on it's own so I did comment that I probably wouldn't have the work done now but the service rep told me that if the light comes on after my warranty expires the end of this year, the expense for the repair would no longer be covered. That said, I guess I have to have the work done so what happens if these parts are not in by the end of the year ? More
by Chuck_Rockwell
Employees Worked With
Service Check-In Personnel, I don't know their names.
June 18, 2024
We had an issue with our tire not holding air. We were told to come in and they would check the tire even though we had no appointment. Our issue was resolved with a new tire and we were very sati We were told to come in and they would check the tire even though we had no appointment. Our issue was resolved with a new tire and we were very satisfied with the prompt service. More
by Jim
Employees Worked With
Unknown
June 16, 2024
Found Plaza Cadillac interesting and friendly and they obviously know what they are doing, I bought the vehicle. Price, I paid, could have been better. obviously know what they are doing, I bought the vehicle. Price, I paid, could have been better. More
by djwacha
Employees Worked With
June 13, 2024
The sales team was courteous,friendly and knowledgeable . They also followed up several days later to answer any questions. They also followed up several days later to answer any questions. More
by KANDSSCHWARTZ
June 11, 2024
Very customer friendly and does their best to get it right the first time there right the first time there More
by GUYAHITE
June 08, 2024
My salesman Joe was very helpful except for one thing which he could not resolve. I purchased a 41900 car with 6 minor scratches all together on the lower driver side door. I thought they should take c which he could not resolve. I purchased a 41900 car with 6 minor scratches all together on the lower driver side door. I thought they should take care of it but he said no. I asked him to talk with the sales manger which he did and he said no. Quite frankly I thought this should have been taken care of and very trivial of Cadillac dealership for not taking care of it. More
by JERRYMOSER1
