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Plaza Cadillac

Leesburg, FL

Overview
Employees
Reviews
Vehicles
4.5
1,750 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida. We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help. Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes. We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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8893 US-441

Leesburg, FL

34788

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Showing 1,750 reviews

August 13, 2020

Harry the service consultant evaluated the left outside mirror operation. He determined that the stops on mirror was not operating correctly. He said that Plaza Cadillac would need to order replacement mir More

by PVANDENBARK
Recommend Dealer
Yes
Employees Worked With
Harry Service Department Excellent
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August 09, 2020

Steven was very helpful. Called in around lunch time Friday as noticed I had a nail piercing the back tire on our Cadillac. Steve said they could fix it if I could bring it in by 3 or 4.. Tire could More

by Beverly Heffernan
Recommend Dealer
Yes
Employees Worked With
Service Dept. Steven W.
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August 08, 2020

A very pleasant experience. We had dealt with this dealership before and have always enjoyed the time, service and treatment we received. Plan to be a customer in the future. In More

by karentitus123
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark carter 5 star
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August 08, 2020

Unsolved problem Went in with a problem and came home with the same problem. A few years ago I wouldn't trust anyone but Plaza servicing my car but now I don't trust t More

by jeeninga
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Harry
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Aug 10, 2020 -

Plaza Cadillac responded

Thank you for your input on this survey, we always try and satisfy our customers. You did same survey on google and Had harry call you and left a message. Like i said on google I looked into you complaint and found that we looked at you vehicle and noted the noise coming from you brake pads and were not covered by any warranty. we explained you had plenty of brake pad left and it was very safe. The adviser was under the impression that since it was safe and it was a costly maiantance repair that you decided not to proceed. If you want to have me contact Cadillac on your behave and try to cover some of the repairs for you please call me . I am available anytime . repost over and over will not help.. thank you again

August 05, 2020

Surprised that nobody in the service department wore a mask or gloves. Their clientele are older people like me. Them wearing a mask protects me. More

by CARL.MRYER
Recommend Dealer
Yes
Employees Worked With
Jonathan Molzof
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August 04, 2020

Plaza is welcoming, accommodating, and thorough. Service is organized and rather quick.Harry is professional and works everything in a timely manner. Plaza is a class organization. More

by Carly
Recommend Dealer
Yes
Employees Worked With
Harry is # 1.
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August 02, 2020

Worst dealership service i won't prefer them for any future service of my vehicle.. I have waited long time for my headlights and I think i will never use gm dealership for any service issue in the futu More

by Shah
Recommend Dealer
No
Employees Worked With
Patrick Bianchi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2020 -

Plaza Cadillac responded

parts were on back order and was not in dealerships control. we had General motors involved but they could not even help because of vender issue. you know it has nothing to do with ownership and you disserve better but again we had no control. if you would like to understand and talk about more. please call me.. if you do understand please remove post..

August 02, 2020

Excellent service My CUE screen was not working. This was he second screen I have had to replace in 100,000 miles. Steve negotiated a great rate at a minimal cost for t More

by lober652
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve - Service Advisor
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August 01, 2020

Steve in your service department is an absolute jewel! He handled a mixup due to Geico’s stumble and did it with courtesy and compassion. Pay him more! Donna Esslinger More

by pookas47
Recommend Dealer
Yes
Employees Worked With
Service department staff excellent
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August 01, 2020

Friendly, Courteous, and Prompt Service! Steve was great (As Always)! I wouldn’t take my Cadillac XT5 anywhere else for service. They take all precautions and clean your car before giving it back. Great ser More

by jcr500b
Recommend Dealer
Yes
Employees Worked With
Steve in Service
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