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Plaza Cadillac

Leesburg, FL

Overview
Employees
Reviews
Vehicles
4.6
1,624 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida. We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help. Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes. We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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8893 US-441

Leesburg, FL

34788

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Showing 1,624 reviews

November 11, 2019

service to fix noises in xt4 tech was very courteous and helpful as was the service manager. the problem is a difficult one but we seem to have made some progress More

by jmalie1942
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
colt, steve
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November 09, 2019

Great service I actually love to bring my car there. Everyone is so courteous and friendly. I feel well-taken Care of. Didn’t like cost of fixing my car but felt se More

by Punkin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
People in Service Department
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November 08, 2019

We received prompt care of our problem. Our SUV as in for service earlier, and one of the problems seemed to be recurring, Harry got us in promptly that afternoon, and the we found that it More

by VBJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry in service.
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November 06, 2019

confidence I am confident purchasing from this dealer, both from sales staff and product. Alan Staton was knowledgeable of the product and willing to consult wi More

by cindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Staton-five stars
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November 06, 2019

Great service called to get oil change plus tires rotated got me in same day. Also ws provided a car until they finished my vehicle More

by TREED66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None available
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November 05, 2019

Always consistent and thorough with the service. I have always been very satisfied with the service department at plaza Cadillac! I’ve owned 12 new Cadillac’s and they’ve always done a great job with More

by peverett0518
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Molzof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
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November 03, 2019

Great Salesman Allan was very professional and helpful: this was our second Cadillac purchased from Plaza . We have always been pleased with the service ove More

by DEDOB25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Staton
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November 01, 2019

A good experience at Plaza Cadillac The staff was shorthanded, do checking in and out took a little longer. In spite of that they were pleasant to customers and accomplished the job. More

by KM16808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry, Steve and cashier, Vevi?, Christopher Ballard
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October 31, 2019

Service call The visit was fast, thorough and efficient. I was also pleasantly surprised by the quality of the car wash. It was a lot more than just driving the ca More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Bennett
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October 31, 2019

Crooks at work! Took my car to plaza Cadillac, was running very rough! They said it needed timing chain repair, @$2,500.00 when done it was the same! Said I need oil More

by Mad as xxxx
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
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Nov 01, 2019 -

Plaza Cadillac responded

Thank you for filling out survey and only you can remove post, but like every situation there are 2 sides and you writing it in public will give me a chance again to tell you and whoever reads this our side and why we performed repairs. First we never kept you in the dark OF anything we did, and the fact you stated you don’t know what we did is alarming and misleading. I will start when you scheduled appointment and stated to us that another shop had it and could not fix it. You stated that they replaced ignition switch and also tried a cam sensor. When we received your 2008 xxx for diagnoses there was a code p0018 which is mechanical timing issue. We gave you the TSB for gm that also states that. The front cover was removed and inspected and found driver side cam chain had more movement then the other side. So we gave you an est. to replace chains. Yes I agree after we were done the vehicle was idling rough so we inspected the job we did and other issues it may have. We canned GM to help us understand what we could not see. I was them who stated that sometime when customer use aftermarket oil filters in any part of its history that oil portals can get plugged or restricted. We then inspected the cam actuator to find that it was not working properly and also not getting proper pressure through the cylinder head. They said that we would have to take head apart to unblock and should put an actuator in also. Now this repair takes us further into engine and the timing chains would have to comeback off. We did not charge you anything for this second repair or the time to diag. We only charged you for the original estimate and consumed all other parts and labor to fix your car. This would have been more they what you paid. I did this because we our honest and any other shop would have had you share in the expense. In closing, data and conversations with General motor are saved including the code (that you later after trying to pay even less) said was not even there and that you even denied saying anything about cam sensor that other shop tried. After you stated that we sat in my office and pulled up phone conversation and proved you did state that. I did not lie to you, I stuck to my estimate even though it needed more, and we fixed something for you other could not. You are entitle to your opinion and can call out hurtful names in your post and title… but that does not make it true. I hope you have a good holiday and if you need anything else let me know.

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