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Plaza Cadillac - Service Center

Leesburg, FL

4.5
1,329 Reviews

1,329 Reviews of Plaza Cadillac - Service Center

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May 28, 2025

Worked with the service department, everyone is always trying to make my experience a good one, always pleasant and cordial to work with. More

by lorraine_vns
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, Christie
May 19, 2025

Discovered a nail in my tire and called them and they said come in right away. They fixed the tire immediately upon my arrival. Great customer service. All the service staff has always been very friendly More

by RICHMILLER53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Akarcay - Excellent
May 15, 2025

Dealership was very clean and neat as always Harry the manager is always happy and go lucky. Love the service thank you. More

by Sallyshibley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2025

Overall good experience with the sales process and service dept. Worked with Rick for a couple weeks before I decided to pull the trigger on my new Cadilac XT6. Rick hung in there the whole time and More

by lmarquez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

Professional and friendly staff, excellent service department. Patrick was personally involved in assuring that my service concerns were met. More

by JIMBALB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Bianchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christie & Chase
April 12, 2025

Very dependable & reliable. Sincerely honest. Have done business with Plaza for 20 years. They know me and I trust them. More

by WALTERMARTIN41
Recommend Dealer
Yes
Employees Worked With
Service mgr
April 06, 2025

The check-in person was wonderful - he put a new battery in my key fob and now it works perfectly again. However - it took over 2 hours for an oil change and tire rotation and car wash - totally unaccept More

by PATANDMIKEHOLMES
Service Time
Recommend Dealer
No
Employees Worked With
Jesse knapp
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Plaza Cadillac responded

Thank you for filling survey. I see your appointment was for 10am and invoice was printed at 11:20. With inspection performed per GM including the service that would be normal time to complete with car wash. However, I will investigate why it took extra 40 minutes for you to get your car. I will email you, my findings. however please except my apology for now.

April 02, 2025

The app was on time and a loaner was extremely helpful. The only issue was that Plaza would not use the part supplied by Endurance so I had to pay additional to the warranty coverage More

by Gregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christy Service mgr
March 30, 2025

My appointment was honored on schedule the repair was done and I was supplied a loaner which was very helpful as I live 35 minutes away More

by Gregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

I have been using Plaza Cadillac for the last 15 to 20 years so that should tell you how satisfied I am with this dealership, the salesman I have been seeing is a very nice and knowledgeable person and al More

by richcast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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