Plaza Cadillac - Service Center

Making appointment was easy, work was completed. Quite a bit of a wait, but kept informed. Quite a bit of a wait, but kept informed. More

Christie in service is really terrific. She went the extra mile to get my car done the same day and also made sure that I had a loaner. In the past, I have also had the pleasure of doing bu She went the extra mile to get my car done the same day and also made sure that I had a loaner. In the past, I have also had the pleasure of doing business with Harry. He has also taken care of my vehicles. Excellent Service Department More

Plaza Cadillac service staff are great. My family brings all of our vehicles there for service. My family brings all of our vehicles there for service. More

Christie in service is terrific libcsn give their service department more 5 stars Problem was repaired quickly. service department more 5 stars Problem was repaired quickly. More

My first experience was over the phone with Eve. She was soft spoken, with a light-hearted demeanor, and was eager to help me, by making sure that all my questions were answered before I went out of She was soft spoken, with a light-hearted demeanor, and was eager to help me, by making sure that all my questions were answered before I went out of my way to visit this dealership. Initially, I was taken aback because I was not used to someone trying to be as helpful as she was. In the same position, I might have been the same way. I appreciated her efforts as a result. The next encounter I had was with Paul when I pulled into the certified Service drop off location. He asked for my key which I declined since I had not met anyone at the dealership in person. He didn't seem to take it personal , which was a. And after a minute of talking with him, I went inside to meet my designated service advisor, Christie. Whether it be by chance or not, the next person I got to meet was in fact Christie! She introduced herself with a smile and ask how she could help me. She already had some paperwork and hand, but made sure to take down other issues that I had not previously mentioned to Eve on the phone. After which, I gave up my key and went off to the waiting room. After a short time of waiting, I was gathered up and told I was good to go. I would point out that I was offered a complimentary wash on the car but I had declined it in this instance. I got my key I got my paperwork and I got out. My expectations set for the next appointment, I was satisfied beyond measure that everything went as smoothly as it did. I've since been back to the dealership twice for warranty work. Each time has gone off without a hitch. I've gotten to meet Eve in person and spoken with both Harry and Senya, and advisor and warranty administrator, respectively. I am pleased to say that everybody is polite and professional. I'm glad I made the choice to come to this service department. I say that because I have another dealership that is actually closer to me. But after they refused to do work for me, it was obvious that they cared more about the dealership than they did about customers. I have had no such issue here. And while the review might say something from one person's point of view, I invite anyone that has a Cadillac to come here and experience the difference. And I say that with all seriousness because I am a fussy person and customer service is paramount. Thank you Plaza Cadillac service department. Without your high standards, you just be one of many. In my mind, you're one of a kind! More

My first experience was with Eve on the phone. She was soft spoken and had a light heartedness to her deamenor. She wanted to make sure I got the answers I needed before I committed to driving out She was soft spoken and had a light heartedness to her deamenor. She wanted to make sure I got the answers I needed before I committed to driving out of my way for service. I appreciated the effort, and while I might do the same, it was unexpected based on other service centers. The next person I met was Paul, whom offered to take my key when I pulled into the service drop off area. Having not met anyone in person yet, I declined and went inside to meet my designated service advisor, Christie... Before being introduced, I was met with a smile and a greeting. I described all my issues and surrendered my key. Then, off to the waiting room! After a time, I was gathered up to go. My issues addressed, and my next appointment expectations set. I was satisfied and pleased with everything overall. I've since been back to have warranty work done twice. Each time has gone as good as it can, easy and uncomplicated. Additionally I've had the opportunity to meet Eve in person and speak with Harry and Cenia, an advisor and warranty administrator respectively. It's important to know that there is a dealer closer to me but I choose this one after my experiences with both. Plaza Cadillac is clearly better. While there is probably more I could say, it's unnecessary. Find out for yourself. You'll see. More

As usual, their service was quick and thorough. They're also very polite when dealing with their customers. They're also very polite when dealing with their customers. More

Excellent and quick service by a professional service team. So happy to have them on my side! team. So happy to have them on my side! More

Oil change and tire rotation in under an hour, not bad. Waiting room had WIFI and bottled water. Waiting room had WIFI and bottled water. More

Plaza Cadillac has very professional and knowledgeable sales people. Robby was very helpful in showing us a variety of vehicles that would fit our needs and wants. The service department has always worked sales people. Robby was very helpful in showing us a variety of vehicles that would fit our needs and wants. The service department has always worked us into the schedule as needed. More