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Porsche West Palm Beach - Service Center

West Palm Beach, FL

3.3
10 Lifetime Reviews Review Dealership

10 Reviews of Porsche West Palm Beach - Service Center

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October 20, 2020

"Had a terrible time here. 991.2 turbo s had engine faults..."

- jeblood

Had a terrible time here. 991.2 turbo s had engine faults etc all under warranty. Nothing was fixed. Service manager said to my wife it was because the car wasn't driven hard. I beg to differ my wife doesn't drive herself and I tear the car up daily I recline it, use launch control, etc. They held the car for 5 days and returned it worse than when I dropped it off. This is why I drive v12 ferraris. Porsche has diluted their cars and their brand. I cannot believe that this dealer is so bad.

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Recommend Dealer
No
Employees Worked With
October 12, 2020

"Don’t service your car at this dealership!!!! I never..."

- jienadeeb

Don’t service your car at this dealership!!!! I never leave negative reviews but I’m still so upset about the Braman service negligence. I purchased a “Porsche" vehicle brand for the assured quality, prestige and service. For the past year, I have been proven wrong. Basically, I had nail in tire which was replaced by Braman Porsche. Thereafter, I contacted service provider at Braman that tire sensor warning alert is on, brought in my car for inspection MULTIPLE times and was told sensor was reset, I guess without inspection of my tires???? I was in Ocala and brought my car to Porsche of Ocala for service – and was told that the rear tire and wheel was rotated to front which caused all my tire issues. Porche tires are staggered and should never have been rotated. Braman never owned up to the issue, although I have all the documentations. Their negligence have put me and others in danger on the road. In short I’m warning others NOT to use Porche Braman for service! Incapable of diagnosing or treating your vehicles. If it wasn’t for huge financial loss, I would have sold my vehicle.

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Recommend Dealer
No
Employees Worked With
Sale department
September 29, 2020

"I had an experience today that proved that WPB Braman..."

- SusanJeck

I had an experience today that proved that WPB Braman Porsche is an outstanding dealership. Earlier, I was disappointed with a service related technicality that Megan Wall, as the service manager, took the care and the time with me to find an agreeable solution. Her professionalism, patience and kindness are a shining example of what a first class dealership is all about.

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Yes
Employees Worked With
Oct 01, 2020 -

Porsche West Palm Beach responded

Susan, Thank you for your shared experience, you are always in good hands with Megan. We are lucky to have her as part of our team! Thank you for being a valued customer and please don't hesitate to reach out directly if there is anything else we can do!

February 28, 2020

"My mother in law was returning the leased car of her..."

- Mikejkelly27

My mother in law was returning the leased car of her deceased husband, a terrible day. Kathleen was doing her best but the return ended up being more complicated than we understood. Alec Friedman umped in, he didn’t need to help but he saw she was having a problem. Thank you for going out of your way and exhibiting the Porsche service values.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kathleen
Mar 03, 2020 -

Porsche West Palm Beach responded

Mikejkelly27, Thank you for your shared experience, you are always in good hands with Alec. We are lucky to have him as part of our Team! Thank you for being a valued costumer and please don't hesitate to reach out directly if there is anything else we can do!​​​

July 30, 2018

"Exceptional Service and Care"

- SteveL2

My sales rep, Ms Emily Santiago-Friedman, repeatedly goes out of her way to provide me with world-class customer support. She has even come to my house to personally bring my Panamera to and from the dealership for service needs. FANTASTIC!!

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Yes
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November 17, 2015

"Service from xxxx"

- Pam I Am

I took my Panamera in because the oil change light was on. On the way to Braman, the check engine light went on. They did the oil change and replaced the engine mounts for the check engine lights. My father-in-law owned Replacement Engine Company and he never had to replace engine mounts. Braman even said that the mechanic had a hard time getting the engine mounts out. Probably, that meant the engine wasn’t going anywhere and I paid needlessly. I picked up the car, over $5,000 later on a Thurs., the minimum oil light came on on Sat. They hadn’t put in the 10 qts. of oil that I had paid for. When I returned to have that done, the check engine light came on again. I took it back and now they didn’t know what was wrong with it. Almost a week later and $1,000 in labor, they said that it need oxygen sensors. They didn’t have a loaner, so I had to be driven to Braman BMW and wait half an hour for a loaner. Don’t take your car to Braman after the warranty is out !!!!!!!!!!! I will never buy another car from Braman. This was my third.

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Recommend Dealer
No
Employees Worked With
Eric Mastracchio
December 25, 2014

"bad attitude"

- dw67

This dealership doesn't return calls, acts like they don't care, doesn't do what they promise and doesn't care about wasting customers time. Awful

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Recommend Dealer
No
Employees Worked With
service
August 21, 2014

"The best customer service I've experienced"

- evhudsons

I can't begin to convey how impressed I was with the service I experienced recently at the Braman Porsche Service department. I arrived late on a Saturday with a busted water pump and it was too late to fit me in that day and I was offered another vehicle. I was on an extremely rare family vacation road trip and so the mechanic as well as the service managers said they would stay past closing to help me get back on the road. I watched them jump through hoops between the service garage and parts department to get me fit in that afternoon even past closing time. They did a quote and the actual cost was below the estimate. The mechanic not only fixed my water pump but he did a couple of quick tune-up adjustments for me free of charge. I have never had a pleasant experience at any mechanic shop and especially not a dealership, but the staff went way and above to accommodate me, and I even used that experience to train my staff on exceptional customer service and how it can build loyalty. Yours truly, A loyal Braman customer

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Recommend Dealer
Yes
Employees Worked With
the entire service and parts department
January 16, 2014

"Tom the service manager is a true professional, we just..."

- Paulgavel1

Tom the service manager is a true professional, we just sold and had a brand new 2014 turbo S cab delivered to one of our clients at his Palm Beach home. When the car arrived it was making a strange sound that concerned the owner. The following morning Tom was able to get our clients car picked up and brought in right away even though the dealership was in the middle of having to take care of several of their own clients cars that had just been destroyed in major flooding down there. After haveing super storm Sandy put us in the same position a few years earlier I know how the chaos in the service department is. Braman Porsche is a truly great dealership and deserves our thanks.

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Recommend Dealer
Yes
Employees Worked With
Tom service manager
August 28, 2011

"When I come here for service I feel like family. Jim is..."

- katcallaway

When I come here for service I feel like family. Jim is the most wonderful, caring, interested and knowldeagble man. He has treated me with the deepest respect and is always looking out for my best interests. I trust him and his advice implicitly and know that he will always take care of me and, of course, my vehicle. He goes above and beyond and will always make sure that everything is going well. I cannot say how much I appreciate him being there for me. Everyone should take a page out of the Braman family's book in how to treat your customers.

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Recommend Dealer
Yes
Employees Worked With
Jim Crain
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