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Premier Subaru
Branford, CT
2,952 Reviews
PREMIER SUBARU IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW SUBARU WE SELL PLUS SO MUCH MORE!
Premier Subaru is one of America's largest and highest rated Subaru dealerships. Premier Subaru is recognized as an elite Stellar Care Dealer by Subaru of America. In addition, Premier Subaru is AAA Approved and has received the A+ designation by the BBB. Premier Subaru is open for sales 7 days a week and service/parts 6 days a week. The company has a staff of certified Subaru technicians to ensure that you are completely satisfied with our work. In addition, repairs are covered for 12 months/unlimited mileage. Premier Subaru has one of the largest inventories of new Subaru models and used Subaru models in the Northeast. In addition, our Certified Preowned Subaru models are all priced under Kelley Blue Book.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,952 reviews
April 23, 2020
great service in time of Covid-19 we were wondering how this would work since our lease was up and in the midst of the pandemic and they were great! Parker answered all our questions a we were wondering how this would work since our lease was up and in the midst of the pandemic and they were great! Parker answered all our questions and calls asap. Great to work with. More
by ssnbaetz
Employees Worked With
Helpful April 21, 2020
Most Personable Staff Bought a new 2020 Subaru Forester from Jessica Venditto today. I just wanted to say that she was absolutely amazing, friendly, and professional. She w Bought a new 2020 Subaru Forester from Jessica Venditto today. I just wanted to say that she was absolutely amazing, friendly, and professional. She was direct with pricing and there was no ridiculous back and forths as I have had with other dealers. My favorite thing about our interaction was how up front she was about the pros and cons of the car and how adept she was at talking me through its features and their functionalities. I had dealt with other salespeople who were rude, dishonest, and hard to reach. In these unprecidented times, being able to answer a call or text is imperative, and Jessica was always on the ball. When we did a test drive, she made sure to sterilize all surfaces and made us all feel very safe and comfortable. Really was an amazing experience and so, so easy. Thank you so much to all your staff who helped! More
by clizzi
Employees Worked With
Barbera Shaham, Jessica Venditto
April 20, 2020
THE BEST!!!!! I continue to go to Premier Subaru because of the excellent service but more important is the professional, FRIENDY employees that always greet you an I continue to go to Premier Subaru because of the excellent service but more important is the professional, FRIENDY employees that always greet you and make you feel special. Today as we all wore masks because of COVID-19 we still talked and laughed as if nothing was different. Colleen Hickey was great. She took time to go over my service in detail and while doing so we got into a great discussion about Subaru's and why they are the best cars out there. Thanks for the service and giving me a big smile. Mary S. Lyons More
by lyonsmary2486
Employees Worked With
Colleen Hickey
April 20, 2020
Bought a 2019 Subaru Outback. After looking at 1 to 2 year old cars for days I went to Premier Subaru. Our salesman was Ted Astarita. We bought a 2019 Outback with 12 thousand mile After looking at 1 to 2 year old cars for days I went to Premier Subaru. Our salesman was Ted Astarita. We bought a 2019 Outback with 12 thousand miles on it. Ted was very knowledgeable and easy to work with, no pressure! Due to the covid 19 pandemic, we had to do the paperwork in the back of the car. At home I reviewed the paperwork and had two discrepancies to discuss. I called Ted, and he said he would look into them. Ted called me back with an answer to one of the questions. The other was an error in my favor of 200 dollars. A few days later Ted called me and said I was correct and that it was an error on their part. Ted then explained to me that Premier was giving me a gift card worth 350 dollars towards my future oil changes. I was totally impressed. Not only did they admit the minor mistake but they went above and beyond to resolve it. I would totally recommend Ted Astarita and Premier Subaru. More
by Pat
Employees Worked With
Ted Astarita
April 18, 2020
Battery Service I had a problem with my battery failing, I had to jump start it a few times over the course of 4 months even though the car is a 2018 with 18000 miles I had a problem with my battery failing, I had to jump start it a few times over the course of 4 months even though the car is a 2018 with 18000 miles. After discussing this with a service representative, I was transferred to Mr. Robert Alvine the owner of the dealership. He assured me that if I brought the car in within a few hours of the call he would replace the battery taking care of my problem. Problem solved within two hours. Thank-you. More
by Gerry
April 14, 2020
Great management (Rick Marino) at Premier Subaru of Branford I picked up my new company vehicle which was a Subaru Forester 2020. The manager Rick Marino was very accommodating and helpful during my pick up. P I picked up my new company vehicle which was a Subaru Forester 2020. The manager Rick Marino was very accommodating and helpful during my pick up. Prior, he even assisted me with getting myStarlink Feature set up. The dealership was doing this as a courtesy because this was where my company car was delivered. I wanted to extend recognition to Rick Marino for his help through this process and during these social distancing times. Thank you for keeping the communication open and being so helpful before and after pick up. More
by S.F.
Employees Worked With
April 11, 2020
Great Service I purchased my Outback from Premier Subaru in 2014 and have all my service done at their service facility. I have always had great service from the s I purchased my Outback from Premier Subaru in 2014 and have all my service done at their service facility. I have always had great service from the service department. I recently had a recall on my car and the service department notified me even before I got the written notice from Subaru. They called to let me know about the recall and to let me set up a service appointment. The dealership is approximately 45 min from my home and at this time I am working from home due to the corona virus pandemic. I was concerned about bringing my car in for service. The service department offered to pick up my car at home, complete the repair and return my car the same day. They did just that two days ago and sanitized the car before returning it to me. It was a great experience and not stressful at all. I would recommend this dealership to anyone. More
by PA07
Employees Worked With
Scott Collins
April 11, 2020
Parker and all the other staff at Premier Subaru in Branford were awesome and very helpful! Any questions or concerns I had were answered throughly. Branford were awesome and very helpful! Any questions or concerns I had were answered throughly. More
by haorifice
Employees Worked With
April 06, 2020
In consideration of the coronavirus outbreak in CT, I decided to try out the Buy from Home option on premiersubaru.com from Premier Subaru in Branford, CT. I found the 2020 Subaru Ascent I was interested decided to try out the Buy from Home option on premiersubaru.com from Premier Subaru in Branford, CT. I found the 2020 Subaru Ascent I was interested in and progressed through to the "Buy Now" button at the very end. The whole process was smooth and simple; I chose any added options, input my trade-in info and received a value, and got upfront, out the door pricing just before clicking "Buy Now." I have to admit I was a bit nervous with this being my first ever experience buying online without meeting the dealer, without seeing the car in person, and even without a test drive. Lots of questions swirled in my head: does buy now literally mean buy now? Is this going to be like buying a shirt online? What if I change my mind? Are ther "no backsies?" All around midnight when I courageously and adventurously, finally clicked, "Buy Now." The next morning around 9:30am I get an email from Premier Subaru and the process began. At this point, I'll skip all the details and just jump to the main point: it was awesome. I actually preferred the whole buy online experience to the typical in person, go to the lot experience. Sure I had to send in multiple photos of my driver license, trade-in vehicle, insurance, and stuff, but it was simple enough. I had the pleasure of dealing with Ted from Sales and Phil from Finance, and they were both fantastic; so easy to talk to, very good at explaining everything and answering any questions I had (a lot, btw) and very good at getting everything in place, including installing some added options, so that when I got there, I just had to sign some paperwork and be on my way! There was no price haggling, no debating the value of my trade-in; everything quoted online prior to clicking Buy Now was honored. As I said, Ted and Phil were (and are) awesome. Ted answered all my questions and spent a good amount of time with me to walk me through all the new features and tech that came with my 2020 Subaru Ascent. He was very considerate of social distancing and adhering to my comfort level. If you're considering buying from Premier Subaru or are just interested in gathering some info about the great deals going on now, I hope you too have the pleasure of being assisted by Ted. As for Phil, awesome. I made the bonehead mistake of misinterpreting an email and didn't bring my wife with me to sign the paperwork. Phil followed me to my house (25 miles away) and she signed the paperwork in my driveway!!! And no, he doesn't live anywhere near me. Like I said, awesome and accommodating so that we could get it done that day. And Phil was great in getting all of the financing secured and set up. 0% for 63 months baby! Seriously. I could go on and on, but most of you probably stopped reading by now lol. For those of you still with me, this dealership is great. I've got a Subaru dealer 3 minutes from my house but I will gladly drive the 25 miles to have my vehicle serviced and maintained by Premier Subaru in Branford; they are that awesome! More
by jarrodtreen
Employees Worked With
Philip Eininger, Ted Astarita, Stephen Ouellet
April 02, 2020
My first visit was to their old location and the second to their new one. Both locations we're clean, comfortable and welcoming. My calls to Parker we're either answered when I called or he called back wi to their new one. Both locations we're clean, comfortable and welcoming. My calls to Parker we're either answered when I called or he called back within a short time. He is very knowledgeable and explained things well. I highly recommend him and Priemer Subaru. More
by bob p
Employees Worked With
