Premier Subaru

bRIAN TOOK RESPONSIBILITY FOR MY CHECK IN AS MY BUDDY lA"TRELL WAS OFF FOR HIS BIRTHDAY. THE NEXT DAY LA:TRELL TOOK HIS USUAL TOTAL CONTROL TO MAKE SURE ALL SERVICE WAS UP TO HIS HIGH STANDARDS! AT lA"TRELL WAS OFF FOR HIS BIRTHDAY. THE NEXT DAY LA:TRELL TOOK HIS USUAL TOTAL CONTROL TO MAKE SURE ALL SERVICE WAS UP TO HIS HIGH STANDARDS! AT THE LAST MOMENT I THREW HIM A CURVEBALL WHEN i NOTIFIED HIM I WAS NOT FEELING WELL.HE ARRANGED TO HAVE THE FLATBED BRING THE CAR TO MY HOME! i IMPLORE MY FELLOW SUBARU OWNERS,IF UNHAPPY WITH YOUR SUBRU SERVVICE CALL PREMIER AND ASK FOR LA"TRELL.YOU WILOL NOT BE DISAPPOINTED! ART KATZ More

This review is for the service department and ASSISTANT SERVICE MANAGER BRIAN GALAZ in particular. I made an appointment for a 42000 service for my 2025 Outback. The Premier website lists the servic SERVICE MANAGER BRIAN GALAZ in particular. I made an appointment for a 42000 service for my 2025 Outback. The Premier website lists the services included and one of those services is replacing the front and rear differential oil. As I put a large amount of miles on the car in steep inclines (I frequently drive 2-3000 mile trips through the Blue Ridge Mountains) I specifically asked if this was included in the listed price of $139.99 for the 42000 service. I was told that it was by the woman i spoke with. I specifically repeated that I would be getting an oil change, tire rotation and front/rear differential oil change for $139.99 and again I was told yes. Great price so I booked the service for 4/17/26. I arrived the dealership and was told that the $139.99 only covered the oil change and tire rotation. I explained what I was told and what was listed on their website and the service rep stated that he could do nothing about it. I asked to speak with a manager as I was provided very different information from another Premier Service Rep who I spoke with when making the appointment. Assistant Service Manager Brian Galaz came to speak to me and immediately had an aggressive attitude and cut me off when I was explaining the issue. Mr. Galaz even stated that differential services are not part of the 42000 services they offer implying that I was lying. This service is literally listed on their website so he was the one lying...or just badly uniformed. I explained that I felt this was a "bait and switch" situation and that I would file a complaint with CT DMV if they didn't honor the service/price I was quoted and again expinednthatbInspecifically repeated the services and price I expected booked the appointment. Mr. Galaz refused so I asked for my vehicle back. Mr. Galaz was extremely unprofessional, dismissive and rude in his interaction with me. He's a short man so perhaps he has a bit of a Napoleonic Complex but despite that he should be professional and hear a repeat customer out (I've purchased two vehicles for this dealership) when they are explaining an issue. I did not raise my voice, I did not treat the service rep rudely and in fact related to him that I understood it was not his fault and that he was just trying to do his job. I showed him the Pre Orr website that listed the services (including the front/rear differential oil change) and he said "yeah, we need to change that." More

Came from out of state. Very grateful for the ease of purchasing and communication. I love my car and couldn't be happier. Very grateful for the ease of purchasing and communication. I love my car and couldn't be happier. More

My first EV from Premier Subaru and Premier VinFast, my sales contact was Tim, and I also worked with his manager Parker. Tim was very informative and knowledgeable, and very easy to work with, and Parker sales contact was Tim, and I also worked with his manager Parker. Tim was very informative and knowledgeable, and very easy to work with, and Parker was also amazing. I recommend this dealership and would definitely do business with them again. More

I was looking for a replacement vehicle with a manual transmission, and I found one online at Premier Subaru. My sales contact was Livio Reis. He was very informative and knowledgeable, never pushy, an transmission, and I found one online at Premier Subaru. My sales contact was Livio Reis. He was very informative and knowledgeable, never pushy, and very easy to work with. He went way beyond what was necessary to help me to have a wonderful purchasing experience, including making me very comfortable with the integrity of every aspect of their dealership, their technical ability to take care of any possible problems that my vehicle may have some day, and I never felt that anyone was putting any kind of pressure on me. I had looked up their online ratings, which were very good, and they exceeded those ratings and my expectations. I would definitely do business again with them! More

This was our first Subaru, and I can honestly say it won’t be our last. After purchasing many cars over the years, I’ve come to expect a certain level of stress, but Premier Subaru has completely redefi won’t be our last. After purchasing many cars over the years, I’ve come to expect a certain level of stress, but Premier Subaru has completely redefined the experience for us. We actually agreed on a price online before even stepping foot in the building. When we arrived to test drive and sign, there were zero surprises—the price we discussed was the price on the paper. Matt was phenomenal; he was upfront, honest, and didn't try to push any "hidden fees" or additional items we didn't ask for. It was the smoothest, most haggle-free transaction I’ve ever been a part of. We worked with Jack in the finance department, who was incredibly organized and thorough. A major highlight for us was that we brought our own outside financing. In my experience, this is usually where dealerships try to pressure you to switch, but Jack was a total pro. He respected our choice and didn't try to change our minds, which we deeply appreciated. If you are looking for a dealership that values your time and honors their word, go to Premier Subaru. They made what is usually a stressful day completely easy. I highly recommend Matt, Jack, and the rest of the team! More

Had an incredibly painless experience leasing a new vehicle at Premier Subaru this weekend! The entire team (salesman, finance, general manager) at Premier Subaru in Branford did a great job! I special vehicle at Premier Subaru this weekend! The entire team (salesman, finance, general manager) at Premier Subaru in Branford did a great job! I special shout out to Izzy Hogan as the point person to this seamless process. Look forward to being a new Subaru owner. Thanks Premier! More

Was in the market for a new car and the entire team (general manager, salesman, finance, parts department) at Premier Subaru in Branford were simply fabulous! Extremely responsive with any questions an (general manager, salesman, finance, parts department) at Premier Subaru in Branford were simply fabulous! Extremely responsive with any questions and made the entire process of car shopping a breeze and manageable. Also appreciated that they gave you time to come to your own decision within your time frame and not constantly call, email, and text for what is already sometimes an overwhelming process. And they had the best price around. Highly satisfied and look forward to being a new Subaru owner. Thanks Premier! You guys rock! More

I do NOT recommend this dealership for any car repairs. In March 2025, I had a TPMS sensor replaced there. I continued having issues afterward, so I brought my car to Firestone Complete Auto Care for a sec In March 2025, I had a TPMS sensor replaced there. I continued having issues afterward, so I brought my car to Firestone Complete Auto Care for a second opinion. They found that the voltage output from the sensor was poor and recommended I have it replaced under warranty at Subaru. Before scheduling, I called Subaru twice to confirm the repair would be covered under warranty. Both times, I was assured it would be. I scheduled the appointment specifically as a warranty repair. They held my car for four hours — only to then refuse to fix it under warranty. When I asked for the warranty policy in writing, they could not provide it. After confirming coverage twice in advance and rearranging my day, this felt completely unacceptable. This dealership has also consistently tried to upsell me and has not been transparent. At one point, I was told they were “unable to see” which of the four TPMS sensors was failing when the dashboard light came on and that I would need to replace all four at once — something that other service centers have had no issue identifying individually. That raised serious concerns about honesty. Between the lack of transparency, the inconsistent information, and the refusal to stand by their work, I have lost trust in this dealership entirely. I will not be returning and strongly encourage others to consider taking their vehicle elsewhere. More

The Premier Subaru Dealership worked with me to match all other quotes I had received from other dealerships and created the path for me to buy a new Subaru Forrester. I appreciate the smooth transition fro other quotes I had received from other dealerships and created the path for me to buy a new Subaru Forrester. I appreciate the smooth transition from contacting, test driving, paperwork and financial assistance. I can highly recommend Premier Subaru More