Premier Subaru

Tim Harris was amazing! The whole experience from start to finish with Tim was absolutely terrific! He listened, cared, was informative and took so much time teaching us abo The whole experience from start to finish with Tim was absolutely terrific! He listened, cared, was informative and took so much time teaching us about our car - our second Subaru! I highly recommend seeing Tim for buying your next Subaru! More

On a Wednesday, I stopped in with my son to look at & test drive an Outback Wilderness Subaru. I was asked if I had an appointment. I did not. 5 seconds later a sales person was found that was not with a test drive an Outback Wilderness Subaru. I was asked if I had an appointment. I did not. 5 seconds later a sales person was found that was not with a customer to help us. Jake was welcoming, asked questions and got me behind the wheel of the Subaru I was looking at for a test drive. Jake explained the car, features & warranty. We talked prices. Came back Saturday with my husband and by Monday, we were sitting down with Juan to sign the paperwork. We are the proud owners of a new 2023 Subaru Outback Wilderness in less than a week. More

The Service Department was meticulous and very organized. It was quite impressive. Would highly recommend. It was quite impressive. Would highly recommend. More

Premier Subaru is truly World Class! Why do I make this broad statement. Could it be the amazing Facility that has antique cars that suspend from a raised platform in the main Lobby? Why do I make this broad statement. Could it be the amazing Facility that has antique cars that suspend from a raised platform in the main Lobby? Could it be the Car Service area which can be viewed through the glass wall for Customers to watch mechanics maintain their vehicles while they sat in a pristine waiting area? Could it be the fact the Facility is amazing in its cleanliness & attention to detail in every facet of this organization? Could it be the Salesperson Taylor Frawley an exemplary Customer Service employee who not only worked with me to select a new car that met my needs & ensured I understood fully the workings of my new Subaru Forester? The answer is all of the above!!! Congratulations Robert Alvine, President of Premier Subaru, you have done a Great Job with your Organization!! More

Very helpful. Felt comfortable the moment I walked in. Very friendly people all around, even those that I was not dealing with. Glad I took the recommendation of Felt comfortable the moment I walked in. Very friendly people all around, even those that I was not dealing with. Glad I took the recommendation of several friends and came to Premier More

Premier Subaru is a high quality dealership. The customer service is top notch. The atmosphere is very welcoming. The employees are friendly and knowledgeable. Overall, excellent experience. The customer service is top notch. The atmosphere is very welcoming. The employees are friendly and knowledgeable. Overall, excellent experience. More

Beware of large markups on parts prices above MSRP and deceptive invoice statements listing retail prices that are not the actual MSRP, but the inflated price. I recently had the strut and mount repla deceptive invoice statements listing retail prices that are not the actual MSRP, but the inflated price. I recently had the strut and mount replaced on my 2018 WRX at Premier Subaru in Branford. When I received the invoice, I looked on Premiers parts website to understand what exactly was being replaced. I was shocked to see that the prices Premier charged me for the two parts was 32% and 54% higher than MSRP, and 83% and 89% higher than Premier charges to purchase online and pickup in the service department mere feet away from where I stood. Despite these drastic markups the invoice which lists the retail and actual price listed the inflated price for both retail and actual, deceiving the customer into thinking they are paying Subaru’s MSRP. When I questioned this Premier Subaru did not have a rationale for the practice and without explanation gave me a $147 discount, which was less than half the markup above MSRP. More

Such a lovely man. He was so helpful and explained tcomplicated issues so that even I could understand them. He was so helpful and explained tcomplicated issues so that even I could understand them. More

Service is not bad, but need to wait for a long time for the desired parts, which cause the delay of the repairing. the desired parts, which cause the delay of the repairing. More

Adam Davis was very helpful, pleasant and efficient. Great service, comfortable and clean waiting room. Great service, comfortable and clean waiting room. More