Premier Subaru

Do not come to Premier Subaru for service if you value your time. I came in for an oil change and a recall that was supposed to take three hours, and I ended up being without my car from Monday until Frid your time. I came in for an oil change and a recall that was supposed to take three hours, and I ended up being without my car from Monday until Friday, and they knocked my rear camera out of place so I had to go back. I made an appointment for recall service and decided to get my oil change out of the way as well since I had to be there anyway. I was told I could either wait there (about 3 hours) or get a shuttle back and forth. I said I wanted to use the shuttle. When I got there, I was told that the recall might take TWO days, that they wouldn’t know until they took the car apart, and that they could not put it back together once it was taken apart until the next day. When I got to my rescheduled appointment, the same person who made the appointment (Steve) told me that there was no appointment in the system.e also tried to add another service I hadn’t asked for, and the price in general was higher than what I had initially been told on the phone. He seemed annoyed with me for reading the contract I was signing. Then, he said he couldn’t get me a shuttle back to the dealer at any time that day except at a time I had meetings, and that we would have to reschedule again. They said I couldn’t join another shuttle coming from the same place because of Covid, BUT NO ONE BUT ME WAS WEARING A MASK, including the shuttle driver. When I asked if it might take two days, he said yes, so I finally asked if we could just schedule a shuttle for the following day. The following day, the shuttle driver arrived half an hour late. When I got to the shop, Steve wasn’t there, so Brian worked with me. He showed me the receipt, and I noticed the oil change was $30 more expensive than anticipated. He saw that that was a mistake, so he corrected it. Then, I asked to make sure that the recall I had brought it in for had been done. IT HAD NOT. Brian tried his best to make it right and is the only reason this isn’t a one star review. He didn’t charge me for the oil change, and he gave me a loaner car. He told me I could pick up the next day. The next day, I got a text from Steve letting me know that the shop had broken some parts of my car while doing the recall and had to order new ones, so it would take another day. I could not come the next day, so I had to come on Friday instead. I asked them to clean the battery while it was there. When I picked up my car, I saw that they didn't bother cleaning up the corrosion on the holdover - only the terminals. Just disappointing when they charge so much for it. Later, I realized that my camera was knocked out of position. I had to drive all the way back to get it serviced again. Recently, I saw that they had also lost one of the caps for my tires! It was a horrible experience. I am extremely disappointed, and I will never go to a Subaru dealership for service again if I can avoid it. I am hoping that there are no more recalls on my vehicle. More

First, all of the people we encountered there were courteous, knowledgeable and kind. Second, they truly listened to what we had to say and responded accordingly. And lastly, they beat the price of al courteous, knowledgeable and kind. Second, they truly listened to what we had to say and responded accordingly. And lastly, they beat the price of all the other subaru dealerships I visited. I would and will recommend Premiere Subaru to anyone who is looking to buy or lease a car. More

It was a great experience! Very happy with the services provided. Thank you so much for everything Very happy with the services provided. Thank you so much for everything More

My experience was extraordinary from Maegan and the entire Team at Premier Subaru. I wouldn't go anywhere else for service! Thank you. Kathy Bennett entire Team at Premier Subaru. I wouldn't go anywhere else for service! Thank you. Kathy Bennett More

It was a great experience shopping at Branford Premier Subaru. I am very happy with my new 2017 Forester Touring SUV. Thank you to Matt for the explanation and care in helping me choose a car. Andi was a Subaru. I am very happy with my new 2017 Forester Touring SUV. Thank you to Matt for the explanation and care in helping me choose a car. Andi was an excellent trainer helping me to use the new vehicle. Thanks to Rodney in finance for his detailed explanations. The surroundings of the beautiful building, clean and spacious with private spaces are excellent. As an added bonus, both Matt and Rodney used delightful humor to put me at ease. More

Leased a vehicle for the first time, Tim and Rodney made the process go very smoothly. the process go very smoothly. More

Brought my 2014 Forester into Premier for its 120k service, front and rear brakes and possibly rear bearings. I had estimated the bill would be more than $500 more than what it came out to. They det service, front and rear brakes and possibly rear bearings. I had estimated the bill would be more than $500 more than what it came out to. They determined the rear bearings were covered under extended warranty. They also brought to my attention the wheel alignment wasn't what it should be and asked if I wanted to address it before I picked up the vehicle... All in all, an expensive service but the car is running better than it has. Premier has always been attentive to my vehicle's needs without being pushy. I have always had a good experience with them. More

I was from WI, 8/1 my Subaru was damaged by the "Taurus flies through the air and lands on Jeep" incident at Broadway, New Haven. Maegan Collazo was excellent in her customer service and got my vehicle leg flies through the air and lands on Jeep" incident at Broadway, New Haven. Maegan Collazo was excellent in her customer service and got my vehicle legally driveable to get home to WI in time. A shuttle was used to pick me up also. I am so grateful to Maegan and the crew at Subaru/Branford. AAA and Hertz failed me, but Subaru came through. Brenda More

This dealership was very helpful and a pleasure to do business with. We would recommend them to anyone that is shopping for a new or uses xar. business with. We would recommend them to anyone that is shopping for a new or uses xar. More

Everyone at Premier Subaru exceeded my expectations. As we were coordinating our move from Manhattan to Branford, I had multiple calls with Rachel Kuhr. She was fantastic. She kept me informed about the As we were coordinating our move from Manhattan to Branford, I had multiple calls with Rachel Kuhr. She was fantastic. She kept me informed about the cars available and about the future allocations. She also priced up different lease packages for me. Rachel deserves 5+ stars. Once we moved to Branford, we went to Premier and were helped by Dmitriy. He took the time to explain what inventory he had and when it was expected. We also went on a test drive with him and he covered all of our questions around the lease price line items. It was a pleasure to have some that didn’t use high pressure tactics or talk down to us. We felt very comfortable with Dmitriy and liked working with him. Rodney handled the finance end and was easy to work with and made sure all documents were explained as I was signing them. He made the paperwork part of the lease very seamless and quick. Finally, we were given a “lesson” by Andi on the many features of our new Outback Limited. Andi also should get an extra star for picking us up at Enterprise after we dropped off our rental car on the way to Premier Subaru. Andi gave great overviews of some key features as well as directing us to other sources where we could learn more on our own. She also made us feel less overwhelmed by telling us that we could make another appointment (or more) with her to continue to go over the many high tech features available. Overall, my wife and I are both highly satisfied with our experience at Premier Subaru and would recommend this particular dealer to anyone looking to lease or buy a new Subaru. All the Best - Don & Peri Kucera More