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Premier Subaru

Branford, CT

4.9
3,061 Reviews
PREMIER SUBARU IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW SUBARU WE SELL PLUS SO MUCH MORE! Premier Subaru is one of America's largest and highest rated Subaru dealerships. Premier Subaru is recognized as an elite Stellar Care Dealer by Subaru of America. In addition, Premier Subaru is AAA Approved and has received the A+ designation by the BBB. Premier Subaru is open for sales 7 days a week and service/parts 6 days a week. The company has a staff of certified Subaru technicians to ensure that you are completely satisfied with our work. In addition, repairs are covered for 12 months/unlimited mileage. Premier Subaru has one of the largest inventories of new Subaru models and used Subaru models in the Northeast. In addition, our Certified Preowned Subaru models are all priced under Kelley Blue Book.
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155 North Main Street

Branford, CT

06405

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Showing 3,061 reviews

September 22, 2021

I arrived for a routine maintenance oil change at 12:15 p.m. It is now 2:45 and my car is just going on the lift. I could have gone to Branford Car Wash, had my oil change and a super wash for less than ha More

by Lennychka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Galaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Wetmore, Jake Paranzino
Sep 22, 2021 -

Premier Subaru responded

Thank you for your review - and, as you discussed with Brian Galaz, our Assistant Service Manager - we apologize for our service delay today. I know that Brian did personally apologize to you and, did not charge your prepaid maintenance for the service today. Typically, our Express Services are completed in 30-60 minutes - depending on the number of vehicles in the bay - and, today, we did not achieve those results. We are not familiar with any trade in value -but, can assure you that our dealership is a Certified Kelley Blue Book Buying Center and provides valuations that are exceptionally competitive to market. We are happy to assist you in any way in the future and, again apologize for the delay in your service today.

Sep 23, 2021 -

Lennychka responded

Thank you. I understand that sometimes things don’t go quite as expected and I appreciate you reaching out. The timing of the event just occurred at the worst possible time as I had other commitments that had to be rescheduled. I look forward to future dealings with you as I have always been satisfied with Premier Subaru.

September 18, 2021

Everyone from Ted to Rodney to Andi were very friendly and full of information! Wonderful experience so far with our new Subaru! More

by Cheriemarc2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andi Vilches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Astarita
Sep 23, 2021 -

Premier Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 10, 2021

If you do not buy the extended warranty from this dealership, they give your number out and the calls are sheer harassment. I have asked to not be called, I have chosen the option to get on a do not More

by rehm50
Price
Recommend Dealer
No
Employees Worked With
Ted Astarita
Sep 10, 2021 -

Premier Subaru responded

We are sorry for the issues you are having and quite familiar with them. Premier Subaru will NEVER release a customers information to anyone. You sign such a form when you purchase a car from us. The calls you are getting are not from Premier Subaru or any organization affiliated with Premier Subaru. These are third party companies that call and attempt to solicit a warranty. There are so many people getting phone calls that the State of Connecticut is considering legislation against these companies. We would strongly encourage you to add your phone number to the national "Do Not Call List" to attempt to reduce those calls. We do appreciate your business and, will always work to the best interests of our customers.

September 09, 2021

Dmitriy, our sales person, was amazing and very helpful and, greatly appreciated, not pushy. Obviously he did quite well since he sold me the car. Andi, our delivery specialist, was amazing too. She cert More

by tvrdikl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andi Vilches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dmitriy Naumovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Premier Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Premier Subaru. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 31, 2021

Excellent service (I’m a repeat customer). Knowledgeable and helpful…special thanks to Service Rep. Cristal for service recommendations. Availability of Loaner appreciated. All staff masked, which was rea More

by barr
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
La'Trell Alson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristal Bello
Sep 02, 2021 -

Premier Subaru responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 30, 2021

This was my very first brand new car after driving used cars for 40yrs. The dealership is top notch in my book. Every employee was friendly and very courteous, Taylor was the best. Thank you for making More

by Vicki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Frawley
Sep 02, 2021 -

Premier Subaru responded

Hi Vicki, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

August 28, 2021

Excellent service, friendly, reliable, dependable, would highly recommend, quality, thanks, will be back as needed More

by jjflash7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristal Bello
Sep 02, 2021 -

Premier Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

August 28, 2021

Having several bad experiences with Honda dealership service department. I needed a new company. I purchased my Forester at Premier Subaru and have had all of my service here. Love this place. I have More

by carolepose@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristal Bello
Sep 02, 2021 -

Premier Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Premier Subaru as your first choice for service!

August 23, 2021

OUSTANDING experience at Premier. I couldn't recommend this dealership more. Our family was in a bind after a nasty accident and every (Toyota) dealership we went to prior to Premier was cold, inattentive More

by cuevasa1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Astarita
Aug 25, 2021 -

Premier Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

August 20, 2021

As always an outstanding experience. Very polite. Very patient. very knowledgeable. always willing to be of assistance. The person who assisted me this time around was Maegan Collazo. She meets all of t More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maegan Collazo
Aug 24, 2021 -

Premier Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Premier Subaru! Take care!

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