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Princeton Audi Volkswagen - Service Center

Princeton, NJ

3.0
61 Reviews

61 Reviews of Princeton Audi Volkswagen - Service Center

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March 03, 2018

stealership Traveling Canadian elderlyy couple were royally ripped off by this scammer. $1 800 for a rear main seal replacement. Anyone that understands mechanics More

by KA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dino Ferrante
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2018

Best Service Experience! Jeff and his staff couldn’t have been more helpful. I never thought servicing my car could be this easy. Both times I came in, Jeff was extremely pers More

by J.B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Dockhorn Jr.
Feb 26, 2018 -

Princeton Audi Volkswagen responded

Thank you for the excellent review! I will pass your complements on to Jeff and the rest of our sales department. We hope to see you again soon!

February 14, 2018

Disgusted Left my A8l to get diagnosed and didn’t get offered a ride nor a loaner had to walk from Audi to Princeton University. I own a Hyundai and Davis Hyun More

by Thewalker
Recommend Dealer
No
Employees Worked With
Marco Martins
January 05, 2018

Does anyone pick up the phone? I have been calling this dealership for the past 3 days and no one is picking up the phone at the service center. Very frustrating especially since I More

by NikF
Customer Service
Recommend Dealer
No
Employees Worked With
N/A
December 21, 2017

$225 to provide the radio code Not happy with that when I know that other service places do it for free. I will be going elsewhere in the future for all my needs. More

by skerr
Recommend Dealer
No
Employees Worked With
Someone on the phone with a manager.
Jan 11, 2018 -

Princeton Audi Volkswagen responded

I want to first thank you for taking the time to provide us with feedback from your recent visit to our sales department. However, I want to sincerely apologize for the poor experience you had. I never want any of our customers to feel disappointed. I would very much appreciate some time to talk with you to further learn about your recent visit and to help restore your faith in Audi Princeton. Your business is truly valuable and I would like to regain your loyalty. Please feel free to contact me at 609-423-2703 at your convenience. Again, I apologize and I hope to hear from you soon. – Lauren Waldrop

September 20, 2017

Great Service Marco was quite helpful and the service i got was faster than expected. I had some rim and paint job done there. Scheduling was easy. I definitely re More

by Utku
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Martins
Sep 25, 2017 -

Princeton Audi Volkswagen responded

Thank you for the 5-star review! We are glad to hear Marco delivered superior customer service and made the service easy and smooth. We look forward to seeing you again soon!

January 17, 2017

Friendly & Caring What impressed me first about this dealership was how many times I was asked 'How can I help you?' upon entering the service area. Everyone was very More

by rsp83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Towhey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Martins
Jan 24, 2017 -

Princeton Audi Volkswagen responded

Thank you for taking the time to write about your great experience with us! Your feedback is certainly appreciated and enables us to provide the best customer experience possible. We look forward to serving you and your friends in the future! Sincerely, Audi/Volkswagen Princeton

February 15, 2016

Great manager! I called the dealership to inquire about my Jetta I recently purchased because i noticed the absence of the temperature gauge. Upon speaking to one of More

by Dissatisfied Customer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Carr
January 29, 2016

Carwash I was in the area and stopped in for a car wash after our heavy snow storm. I was not aware that each dealer was individually owned ans car washes ar More

by Happy customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roshanda Hunt
June 13, 2015

Far and away the best Audi dealership within 80 mile radius I have been more than satisfied with this dealership's service center: impeccably well planned operation, professional and informed associates and a c More

by Jimmy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
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