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Priority Honda Roanoke

Roanoke, VA

4.6
1,376 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,376 Reviews of Priority Honda Roanoke

October 21, 2024

Daniel did an excellent job in helping my son and I select a used car. He came across as honest and knowledgeable. He was not overly aggressive on the sale. I would gladly recommend him and work with h More

by DMINTER0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Waskey, Daniel Leacock
Oct 21, 2024 -

Priority Honda Roanoke responded

We are very happy to hear that Daniel provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 20, 2024

Always fast with appointments. The shuttle is a must. Duke is great. Service very professional.. More

by BDFULCH65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Oct 21, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. Duke and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

October 20, 2024

After a routine oil change, my car was leaking oil until oil gone. Manager fixed. No reimbursement for trouble-wear and tear on car and oil on driveway. I was told the driveway would be paid for--it has not More

by JTSDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Oct 21, 2024 -

Priority Honda Roanoke responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 19, 2024

I have been very happy with all my experiences at Priority. Everyone has always been very nice and helpful. Daniel was excellent. More

by kayesnead53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Oct 20, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

October 19, 2024

Full disclosure, and transparent with all aspects of service. Did what he said he was going to do. More

by MURPHYRJ82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan, Daniel Strickler
Oct 20, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

October 19, 2024

My only concern is leaving my vehicle at 7:30am and it wasn’t ready until after 4pm. More

by johnharvey232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Oct 21, 2024 -

Priority Honda Roanoke responded

John, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

October 19, 2024

The service was great here. They went above and beyond to fix my tire and get me back the road. More

by pauldbx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Oct 20, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

October 19, 2024

Priority Honda is a well respected and trustworthy dealership. The staff in the service department is very friendly and knowledgeable. They have been so nice to work with. Because of the service dep More

by RX7BOY17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Oct 21, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Neal Young NealYoung@lithia.com

October 19, 2024

Great communication and customer service. Great service overall will definitely keep coming to this location for my car needs. More

by APPOINTMENT+5405191667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Oct 20, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

October 19, 2024

I was very pleased with the service and the gentleman who helped me was very pleasant and helpful. He noticed I didn’t have a Va. registration sticker and took care of that. Very pleased! More

by DNJ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Oct 20, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

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