Puente Hills Ford

First utilizing services of pick up and drop off. From initial call with Caroline to pick up by valet and communication with Emmanuel all went seamless. Very pleased with this appointment. I commend From initial call with Caroline to pick up by valet and communication with Emmanuel all went seamless. Very pleased with this appointment. I commend all involved. More

My experience was excellent. I utilized this dealerships remote pick up a delivery of my vehicle for service and it was very professional and convenient. I utilized this dealerships remote pick up a delivery of my vehicle for service and it was very professional and convenient. More

Very attentive and eager to address and solve my problems. Did a great job keeping me informed throughout the process. I was especially impressed with my driver, Brady, and my service manager, Dave. problems. Did a great job keeping me informed throughout the process. I was especially impressed with my driver, Brady, and my service manager, Dave. They took the time to advocate on my behalf for the best possible outcome. I would definitely recommend and use them for all my car needs. Fantastic dealership!!! More

A great team that took special care of my vehicle and made the process very simple and efficient. . made the process very simple and efficient. . More

Was quick on point and didn’t pressure me to do other unnecessary services like some other dealerships do unnecessary services like some other dealerships do More

My car was in the shop for months and while waiting for parts to get repaired it got over sprayed. They tried doing detail, but it still shows on there. My car is not the same it got ruined. I called and t parts to get repaired it got over sprayed. They tried doing detail, but it still shows on there. My car is not the same it got ruined. I called and told them it still shows. They said they would call me when they had courtesy vehicle for me to borrow. It's been about two weeks and still haven't received a call. My car is not the same. I'm still making payments. More

Went in for an oil change and to buy a spare key, the price for a key was CRAZY expensive and the added fees for activation was ridiculous. One good note for your store was that one of your employee Terr price for a key was CRAZY expensive and the added fees for activation was ridiculous. One good note for your store was that one of your employee Terrel happen to walk bye and greeted me, we got to talking and he was very friendly / helpful and help answer a lot of questions my daughter had about her new Mustang. I want to commend Terrel for taking the time to speak with us even though he didn't have to. Employees like this is what keep customers coming back. Outstand employee and overall nice guy More

I have leaved in Rowland Hts. since 1983 and I always buy at Puente Hills. Either Ford or other dealers, and my experience has been great all the time since 1983 and I always buy at Puente Hills. Either Ford or other dealers, and my experience has been great all the time More

Very nice salesman’s . No pressuring. And they were able to get me down to the payments I wanted. No pressuring. And they were able to get me down to the payments I wanted. More

Stephen and Brendan went over and above helping my wife and I with our purchase. When we are in the market again, we will come back because of them. Thank you and I with our purchase. When we are in the market again, we will come back because of them. Thank you More