Puente Hills Ford - Service Center

Michelle was wonderful and helped all the way. Your the best 💕 Highly recommend to everyone. Your the best 💕 Highly recommend to everyone. More

Everything is fine except the guys is not replacement my air filter that’s pretty duty air filter that’s pretty duty More

Michelle did an excellent job, very helpful. I call requesting status of my car, she responded by saying that she would call me back and she did. Thank you. I call requesting status of my car, she responded by saying that she would call me back and she did. Thank you. More

Abner was very helpful always answering my questions was very professional. satisfied working with abner very professional. satisfied working with abner More

No big thing. your rep wouldn't rotate my tires.she suggested i buy some from your establishment. That wasn't cool your rep wouldn't rotate my tires.she suggested i buy some from your establishment. That wasn't cool More

Pleasant employees with knowledge and understanding. Very pleased with service. I am completely satisfied. Thank you. Very pleased with service. I am completely satisfied. Thank you. More

Abner was great! He was friendly and easy to work with. There was a pending inspection on the used car we were interested in, but we wanted to secure a spot in lin He was friendly and easy to work with. There was a pending inspection on the used car we were interested in, but we wanted to secure a spot in line, so we started the paperwork with the stipulation that a hard credit check would not be done. I informed Abner, who told his boss (I believe James Ramos) that I was already pre-approved through my credit union and they were a FastTrack dealer. We all knew the car could not be purchased during this visit. I was told my personal information was only to "confirm with the credit union that I was pre-approved" and that they were not processing a hard credit pull. I agreed to that and reiterated that I did not consent to a credit pull...well, it was pulled. While I sat there, my credit monitoring service texted me that Puente Hills Fords had just processed the inquiry. The next day, it turned out that the car did not pass inspection and could not be sold. Fine, these things happen, so I walked away and had an inquiry on my credit report to remember this experience. A week later, I was about to purchase a from a different dealer, but they could not process my CU preapproval because Puente Hills Ford had tied up my application through the CUDL system and it was locked. It took a couple of hours to clear it up. Thanks, Puente Hills Ford. More

I have always trusted Michelle Sanchez. She has exemplified the utmost professionalism and exemplifies true customer service. Where she goes our vehicles go. Thanks much, FORD family!! She has exemplified the utmost professionalism and exemplifies true customer service. Where she goes our vehicles go. Thanks much, FORD family!! More

Great customer service, great service! ! Highly recommend. They took care of me as promised when I bought my bronco from them. ! Highly recommend. They took care of me as promised when I bought my bronco from them. More

Very good experience nice people, relaxing clean I would definitely come back all my questions were answered definitely come back all my questions were answered More