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Puente Hills Hyundai - Service Center
City Of Industry, CA
4,520 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,520 Reviews of Puente Hills Hyundai - Service Center
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June 02, 2023
The dealer provides excellent service and Javier is key to the success, because he provides great customer service to everyone he comes and contact with. Thank you!! to the success, because he provides great customer service to everyone he comes and contact with. Thank you!! More
by Elizabeth Yanes
Verified CustomerEmployees Worked With
May 31, 2023
Every time we bring our vehicle in there always some issue with this service department. This time we drop our vehicle off and ask for a ride to the mall so we can get something to eat and do something issue with this service department. This time we drop our vehicle off and ask for a ride to the mall so we can get something to eat and do something while waiting for our vehicle. They tell us it be 2 hours before the driver back, so we end up paying $10 with tip for a Uber ride then when the car was ready we call to get pick up and we only got a recording so we end up paying another $10 to get back. The level of customer care is very poor and we live almost 50 miles away and we can only take the vehicle to your dealership for the 6 month detailing. Every 6 months I dread having go to your service department. More
by BOYULSH
Employees Worked With
George
May 30, 2023
The car was ready within the time promised very professional staff. I will definitely return. Thank you. professional staff. I will definitely return. Thank you. More
by FRAIDONS
May 30, 2023
genuinely such unprofessional service. angela started off with an attitude and walked away from me while i was talking to her, and left me at the counter for 5 minutes while she went to ch angela started off with an attitude and walked away from me while i was talking to her, and left me at the counter for 5 minutes while she went to chit chat with the cashier. when she came back she said “what were you still waiting for me” when literally nothing had even been started or looked up, or i had been helped in anyway. it wasn’t until i called her out for walking away from me that she changed her attitude and tried to be kinda after that point. also glue was left on my tire from this dealership changing out my tire, and no one checked the tire pressure before letting me drive away as the new tire was set to 40PSI while my other tires were set to 31 PSI which is what they should be set to. 0/10 experience at this dealership i did not feel comfortable addressing other things i wanted done with the car and now i have to make an appointment at a different dealership to get the work i need done. More
by NON
Employees Worked With
Angela Perez /8346
May 29, 2023
Tino was excellent and knows what you need when it comes to recommendations great bro to recommendations great bro More
by anotoniolzn
May 29, 2023
Both visits were easy and efficient. All staff was professional, courteous and friendly. Will be back to do business with PH Hyundai. All staff was professional, courteous and friendly. Will be back to do business with PH Hyundai. More
by coolmex5
May 28, 2023
Normally service is great when I bring my Elantra. But the last time I took my daughters Chevy Cruze for a oil change they dropped the ball. Made appointment for 9:30 am, after 2 hours I text the numb But the last time I took my daughters Chevy Cruze for a oil change they dropped the ball. Made appointment for 9:30 am, after 2 hours I text the number the service department text you to use for any questions during your visit I get no response so I walk to service department to ask in person and I see my daughters car still as not been taking to be worked on. The service rep sees me and says let me find out what's going on with car. He goes to garage a second later someone comes to get the car. Rep comes back and tells me it will be done in 45 minutes. So when we finally get the car back they didn't wash the car like they indicated they did on the bill. The first time I took my daughters Chevy for oil change it went smoothly. More
by DAN3708
Employees Worked With
Other Employees :
George is the rep in service department I worked with that day.
