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Puente Hills Hyundai - Service Center
City Of Industry, CA
3,806 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,806 Reviews of Puente Hills Hyundai - Service Center
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Verified Customer
Helpful April 30, 2024
Un excelente lugar para llevar a revisar mi vehículo, el ambiente es agradable, son muy respetuoso, excelente servicio ambiente es agradable, son muy respetuoso, excelente servicio More
by CORDOVAGUSTAVO
Employees Worked With
April 30, 2024
The staff was polite and explained everything in detail's. The waiting was not long detail's. The waiting was not long More
by GONZALEZ.ALBERTO86
Employees Worked With
April 30, 2024
Last service went excellent. I previously was so dissappointed with Puente Hills Hyundai both sales and maintenace that I felt had no option but to take the Sonata I bought at Pu I previously was so dissappointed with Puente Hills Hyundai both sales and maintenace that I felt had no option but to take the Sonata I bought at Puente Hills to another dealer for maintenance. I also bought my Santa Fe at the other dealer. However, Puente Hills is only 3 miles from my house. It was so frustrating having to drive miles out of my way to buy and maintain both of those vehicles. I decided I had to try Puente Hills Hyundai again as it had been several years. It does seem like the bad service techs (that in years past I caught trying to overcharge me) are no longer there. I do not know if the salesman who over the phone lied to me and said the car I wanted was in stock in the color I wanted but then insisted I drive a different color car and just buy it instead because they did not actually have the color I wanted is still there. Since I came within an hour of talking to him on phone, they did not sell the correct colored car; they did not have it. I think his name was Jake. More
by jamillig
Employees Worked With
Noah Light 2617
April 30, 2024
This visit was one of the best. In past visits they have not been the best. I have been there 3 times In past visits they have not been the best. I have been there 3 times More
by cattail0077
April 29, 2024
This dealeship did what the others could not. After so much hardship to get my vehicle working properly they addressed everything i brought it in for and completed it. They are highly recommended After so much hardship to get my vehicle working properly they addressed everything i brought it in for and completed it. They are highly recommended. More
by nelsonchristophercastillo
Employees Worked With
April 27, 2024
We were very happy with the service. We will definitely be coming back for our business We will definitely be coming back for our business More
by JAALARCONV2002
Employees Worked With
April 27, 2024
Javer is the best service adviser I have met from different car dealers during the past 40 years. different car dealers during the past 40 years. More
by GEORGEJFAN
Employees Worked With
April 26, 2024
I recently took my car into the dealership because my mechanic believed it was burning oil, as there was no oil in my car on routine oil changes (2). My mechanic shared that this was a common problem wi mechanic believed it was burning oil, as there was no oil in my car on routine oil changes (2). My mechanic shared that this was a common problem with Hyundai SUVs. My mechanic, instructed me to take it to the dealership for them to look at. I took it to the dealership, presented the receipt from my mechanic and I was instructed, by Gary the service man, to come back after I drove the car in additional thousand miles so they could do tests on it then. When I brought it back, they had to take a gasket off and take pictures. But then they didn’t have parts for a week to replace this gasket they took off. So while the cost was under warranty for the engine, I am out $400 for a rental car. I asked to speak with the service manager on two different occasions and never heard back from him. Gary, the service person I was dealing with, told me that the service manager was in surgery and that’s probably why he never got back to me and there was nobody else available at the dealership to speak to my service concerns as they were on a “skeleton“ crew. Now I have to drive my car again for another thousand miles and bring it back, and not sure how much this is going to cost me. I love my Hyundai, but I will not buy another if Hyundai does not do right by me, specifically reimbursing me for the costs I have incurred while they test my car. When your cars have a known defect, it is beyond me that an adequate inventory of parts needed to fix the problem are not kept in stock. More
by Terri1996msw
Employees Worked With
Gary
