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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,496 Reviews

4,496 Reviews of Puente Hills Hyundai - Service Center

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February 14, 2023

I see their turnover rate of service advisors is high. They don’t return calls to customers right away. I was always directed to their voicemail. More

by email2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rivas
February 14, 2023

Everyone was very patient and courteous top notch service and what a beautiful dealership! Thank You! More

by IVONNE.BELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2023

The service on the car was fine they did a good job but they said that they would give me a ride to work when i dropped the car off since i work a few blocks away, I ended up waiting for over and hour for More

by DANNY.DMIT.2K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2023

Adviser very polite and professional, answer all my concerns and taker of my car, overall everything went well. More

by acarrascovigil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2023

Wait time was about 2. 5 hrs. And They said car wash done but still dirty. Seems they didn't use the water. More

by LEEBYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Jussal
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2023

Im a new customer. I just brought a 2022 ioniq 5 and 2023 santa fe. For service so far the service department seems way better than the sales side. More

by bensu28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela. Five stars
Feb 13, 2023 -

Puente Hills Hyundai responded

Congratulations on the new Ioniq 5. Such a great car. Thanks for taking the time to share about the sales and service teams. We are working every day to improve. Have a great week. PH Hyundai Management

February 13, 2023

Jae Lee was a great help and made my experience with the service department a pleasurable one. More

by TOMAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Puente Hills Hyundai responded

Thank you Tomaya. We appreciate you taking the time to share your 5-star review with us all. We will let Jae know as well. Have a great week. PH Hyundai Management

February 11, 2023

Great customer service. I’d like to applaud Mr. Jordan for assisting us in getting our service and helping us with the recall and getting the multiinspection done on our veh More

by RODRIGUEZJESS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Feb 13, 2023 -

Puente Hills Hyundai responded

Jordan does a great job with all his guests, glad to read you also received 5-star service during your recent visit. Have a great week. PH Hyundai Management

February 11, 2023

GREAT CUSTOMER SERVICE WOULD NOT TAKE MY VEHICLE TO ANY OUTHER PLACE JAVER IS THE BEST.... More

by oscar19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Puente Hills Hyundai responded

Thank you Oscar for sharing. PH Hyundai Management

February 11, 2023

Got my work done through Lee, he went above and beyond to help me resolve my issues that were wrong with my car and kept me up to date on the progress. More

by jlopez2488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Puente Hills Hyundai responded

Fantastic. Safe travels and happy 2023! PH Hyundai Management

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