Sean Kim
Sean Kim at Puente Hills Hyundai

Sean Kim

Service

Puente Hills Hyundai

17621 Gale Avenue
City Of Industry, CA 91748

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4.4
687 Reviews
4.4

687 Reviews

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687 Reviews of Sean Kim

February 25, 2026

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Employee Rating

Be careful of this dealership they give you a quote on one price and when it’s all set and done it’s more than the quote. Terrible customer service you call the service manager to file a complaint. He doe More

by shumfrey636
Service Price Transparency
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Recommend Dealer
No

November 28, 2025

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Long wait for parts but great service! I really enjoyed the dealer loan vehicle while waiting for my repairs to be done. More

by KIRKREIMER04
Service Price Transparency
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Recommend Dealer
Yes
Dec 01, 2025

Puente Hills Hyundai responded

Hi Kirk, thank you for the review! We’re glad to hear you received great service and that the loaner vehicle made the wait more convenient. We appreciate your patience during the parts delay and thank you for choosing our dealership. - Mike L., General Manager

November 23, 2025

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Very good service! They are always professional! Would give them my business in the future! More

by NANDOFER7719
Service Price Transparency
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Recommend Dealer
Yes
Nov 27, 2025

Puente Hills Hyundai responded

Hi there, thank you for the great review! We’re happy to hear Sean and Javier provided professional, reliable service and that you’d choose to work with us again in the future. We genuinely appreciate your support and your business. - Mike L., General Manager

Nov 30, 2025

Puente Hills Hyundai responded

"Always" says it all when it is coupled with a 5-star review. Thanks for sharing. Let us know if you have any questions. Mike L. General Manager

November 22, 2025

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Horrible. I called on Saturday 11/15 to ask if I still had free services the man I spoke to checked my account verified the car I had and then told me yes we h More

by Judie15
Service Price Transparency
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Recommend Dealer
No
Nov 27, 2025

Puente Hills Hyundai responded

Hi Judie, thank you for sharing your experience. I’m very sorry to hear about the frustration and the inconvenience you went through. This is not the level of communication or clarity we expect from our team. We attempted to locate your visit in our system, but were unable to find matching records, which makes it challenging to review the specifics of what happened. That said, your time is valuable, and you should never feel misled or inconvenienced. I would appreciate the opportunity to speak with you directly so I can better understand the details and address this appropriately with my staff. Please feel free to reach out to me at your convenience. - Mike L., General Manager

Nov 30, 2025

Puente Hills Hyundai responded

We apologize for the lack of clear communication. Thank you for bringing these details to our attention. Please let us know if Sean K. can assist to ensure a 5-star visit next time. Thank you, Mike L. General Manager

November 14, 2025

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Fast & correct process for changing the engine oil & tires. It was a great job... More

by Edward65526
Recommend Dealer
Yes

Other Employees Tagged: Sean Kim

Nov 19, 2025

Puente Hills Hyundai responded

Thank you for sharing your experience. We’re happy to hear that Sean and our service team provided fast, accurate work on your oil change and tires. We appreciate your feedback and look forward to assisting you again. - Mike L., General Manager

November 13, 2025

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I loved the service, it was my firts service and was pretty fast and I loved that. Joey was a very like person More

by GUTIERREZCAROLINA874
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Recommend Dealer
Yes
Nov 19, 2025

Puente Hills Hyundai responded

Thank you for sharing your experience with us. We’re happy to hear that your first service visit went quickly and smoothly. Joey works hard to provide friendly, efficient service, and we’re glad their support made a great impression. We appreciate you choosing us and look forward to assisting you again. - Mike L., General Manager

November 02, 2025

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I came for installation of tow hitch, pre arrange through the dealership's website. When I came with the printed pricing, the service advisor told me right away that he wouldn't be able to give it to me at t More

by jasjerjames15
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Jae Lee

Nov 04, 2025

Puente Hills Hyundai responded

We’re sorry to hear that your experience didn’t meet expectations. We always strive to honor advertised pricing and ensure clear communication when discrepancies occur. Your feedback about how this situation was handled has been shared with our team so we can reinforce the importance of transparency and customer care in every interaction. - Mike L., General Manager

October 30, 2025

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Terrific experience. Super friendly staff. Everything was explained well. No problem getting an appointment and bringing the vehicle in. More

by BRIANCATTELINO
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Recommend Dealer
Yes
Oct 30, 2025

Puente Hills Hyundai responded

Thank you so much for the great feedback! We’re glad to hear you had a terrific experience and that our team - Sean, Javer, Abel, and I - provided friendly, thorough service. We truly appreciate you taking the time to share your experience and look forward to seeing you again. - Mike L., General Manager

October 30, 2025

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Javer Esquivel , Best customer service man ever! ! I will definitely come back to this dealer because of Mr. Esquivel. Thank you. More

by CHRISSYLEE
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Recommend Dealer
Yes
Oct 30, 2025

Puente Hills Hyundai responded

Thank you for your kind words and for recognizing Javer’s excellent service! We’re so glad he made such a positive impression, and we appreciate you taking the time to share your experience. - Mike L., General Manager

October 30, 2025

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I was told on the phone diagnosis wont have a charge. When i came in, $220 was being asked as a diagnosis fee. Waste of time, energy and gas!:( More

by CHINOLAZARO11
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jae Lee

Nov 19, 2025

Puente Hills Hyundai responded

We’re sorry to hear about the confusion regarding the diagnostic fee. We understand how frustrating it is to receive different information over the phone versus in person. We are reviewing this with our team to make sure expectations are communicated clearly going forward. Thank you for bringing this to our attention. - Mike L., General Manager

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