Puente Hills Hyundai - Service Center

Had an urgent service needed, I dropped in without ann appointment, Javier took immediate action on my concern and took care of the issue promptly. appointment, Javier took immediate action on my concern and took care of the issue promptly. More

The service experience has been quite poor. I bought a brand new car just last month, and due to issues with wrinkled seats and a detached glass door seal, I've already been to the service depa I bought a brand new car just last month, and due to issues with wrinkled seats and a detached glass door seal, I've already been to the service department three times. The first time, they inspected the car and told me I had to wait for the parts to be ordered. The second time, the parts had arrived, so I brought the car in for repairs. After a whole day, I was told that the technician didn’t have time to work on my car (by the way, I had dropped off the car at 8:30 in the morning). The third time was even more frustrating. They told me the wrinkled seat had been fixed, but they couldn’t repair the glass door seal because the part ordered was incorrect. I was told I’d have to wait for the correct part to arrive and that they would contact me to come in again once it did. It’s now been almost two weeks with no updates whatsoever. The whole experience has been extremely disappointing. More

The agent I worked with Jae, explained all the services I needed and was considerate, but as I waited for my car to come around (I was the only customer in the service area), a few of the other agents were I needed and was considerate, but as I waited for my car to come around (I was the only customer in the service area), a few of the other agents were making fun of an elderly man as he drove away in his car It was very unprofessional and made me extremely uncomfortable, they were bold in their actions, even though I was there. It made me think that they must speak that way about all customer including me. I was very disappointed! More

I’m very disappointed with my Hyundai service department when I call for appointment I never get a call back. I been going through this constantly. And if I do call to make appointment for any Oil change it when I call for appointment I never get a call back. I been going through this constantly. And if I do call to make appointment for any Oil change it always takes 3 hours for waiting. I live 30 miles away from my Dealership. And I’m still waiting for a call back now from my Dealership. More

It's great that reservations are easy to make and I can communicate in Korean. Jay is always friendly and provides excellent explanations. communicate in Korean. Jay is always friendly and provides excellent explanations. More

Javer Esquivel provides an amazing customer service experience. He explains clearly to the customer what’s going on with their car. Additionally he leaves customers with a sense of peace that repairs a experience. He explains clearly to the customer what’s going on with their car. Additionally he leaves customers with a sense of peace that repairs are completed correctly. More

Very detailed and super helpful! Amazing job and excellent service with a smile. Thank you again Amazing job and excellent service with a smile. Thank you again More