"It's always stressful to have something wrong with your..."
It's always stressful to have something wrong with your car so when all my dashboard light came on I figured I was in for a a headache. When I called to schedule an appointment Brianna answered and she was super friendly and helpful and took the time to hear all the things I needed done (I also had a recall and a couple other minor issues). When I arrived Thursday Jonathan took care of me and was very friendly, polite, and patient with explaining things. They gave me a courtesy car and sent me on my way. At one point I had to call and make sure they were doing everything I asked because everything seemed so seamless and easy and I'm not used to dealerships or auto shops remembering all I asked them but Jonathan made sure it all got done and I paid less than the quotes price for a small part replacement! He made some suggestions of other repairs but wasn't pushy about getting me to have it fixed. All in all I wouldn't hesitate to recommend Quality Subaru and will start doing so right away! (And I got a free car wash coupon!)
"Mr. Chen has another win for the Quality Team and proves..."
Mr. Chen has another win for the Quality Team and proves to be a vital part of Quality experience.
Mr. Chen was able get the right finance for my specific request and deliver the options that worked for me.
Outstanding knowledge base and experience with the bottom line of customer satisfaction.
Ladies and Gentlemen he makes the numbers work for You.
Professional and personable all in one.
Will definitely recommend Quality Subaru to everyone that wishes to finance moving forward.
"I took my car for service at Quality Subaru back in..."
- subaru buyer
I took my car for service at Quality Subaru back in January. Without going into too much detail, I had some issues with my car in the weeks following the service. The issues may or may not have been the fault of Quality Subaru. I wrote a detailed letter to the service manager, general manager and the owner Joe, explaining my grievance, not expecting to hear anything back. They responded by calling me into the dealership to discuss my dissatisfaction. I met with the service manager and the owner. They did thorough research into my issues. We each explained our side of the situation and came to a settlement that was more than fair. I don't know of anyone else who would do what they did. It was very clear to me that they really cared about my experience with them, and Joe went FAR above and beyond my expectations.
"Exceptional Service "
Even in the time of COVID this was a pleasant and EASY car buying experience. From pricing prior to even arriving at the dealership on both a Forrester and Outback, to ultimately having to search greater New England for the car that fit my exact specifications in a short 4 day time span, and ultimately being able to register the car to my out-of-state address this experience was nothing short of exceptional. I cannot recommend Quality Subaru enough. Even though I live out of state at this time, I will be doing all of my servicing at the dealership.
It was time for new brakes on my 2013 Subaru Legacy. As always, another wonderful service at Quality Subaru. Thank you so much Jonathan and the entire service staff !!
"Overall Exceptional Experience"
Recently purchased a 2020 WRX at Quality Subaru. Steve Canada in Sales and Chris Carey in Finance were very professional and made the entire process absolutely painless from start to finish. Steve knows the product line very well and was great to work with. And the owner, Joe Blichfeldt, is awesome. I’ve been getting my 2015 STI serviced there for the past couple of years, and every time I’ve been there, Joe has been there to say hello and talk for a bit. Having a business owner on-site and engaged to that degree makes all the difference. Their Service Department has always been great, too. This is the way a new car dealership should be run.
"Fabulous service. "
Found a nice used car while it snowed in April. Took the car on a vacation a few days later. Had a minor problem and the service department quickly fixed it. Highly satisfied.
Other Employees Tagged:
I purchased my 2013 Subaru Legacy new from this dealership and have also been having it serviced here since day one. Always a pleasure when Jonathan Dillion is there when I bring it it. He has always gone above and beyond with all my service needs no matter what they may be at the time. Thanks again Jonathan for another great service experience !!
"Used Car Shopping Experience"
We recently purchased a Used Subaru from Quality Subaru. We would, without hesitation, recommend this dealership. We had a wonderful experience and it was attributed to our Salesman, Michael Schweikert. His warm and friendly manner and genuine personality were simply amazing. He made the whole experience a complete pleasure. We look forward to our future relations with Quality Subaru. Thank you so much Michael! You are outstanding!
"Left me waiting hours! "
I have a new 2018 forester and went in for a simple 6000 mike oil change. I made an appointment for 12 and was told I would just wait 45 min. After two hours I started asking questions. The first time I asked it seemed like they had forgot about me. The girl went to the service center and said oh just another 10 min. After 20 min I asked again and again was given the answer just another 10 min. I waited another 30 min and the girl said they had give my car to a new machanic. It seems they offered my car to a new guy to have fun with. A simple oil change took hours with no apology. When the car finally arrived the gas had gone from half full to almost empty. I will never go back. I do not trust them at all.