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RBM of Alpharetta

Alpharetta, GA

5.0
5,812 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,812 reviews

March 22, 2022

Sheaffer was AWESOME! ! In this day of uncertainty regarding vehicle purchases, Sheaffer ordered our vehicles and kept us updated on their progress. Once the first of three More

by jkidd
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Sheaffer Cheek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

RBM of Alpharetta responded

Thank you, jkidd! We really appreciate the kind words, and thank you for your business. We're delighted to hear Sheaffer could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

March 21, 2022

This is my second car purchase through RBM of Alpharetta and Mr Sayers and I cannot speak enough of the professionalism in which the car sale was handled. The finance and concierge experience was also top More

by dpeters04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia, Andy Sayers, Roberto Manzur
Mar 21, 2022 -

RBM of Alpharetta responded

Thank you, dpeters04. We really appreciate the kind words, and thank you for your business. We're delighted to hear that Andy could provide you with a great buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

March 20, 2022

Sent an email to RBM of Alpharetta inquiring about an EQS. A few minutes later I received an email from John Sauer. Shortly after we ended up with an extended test drive of the EQS. Besides being overal More

by uli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Razavi, John Sauer
Mar 21, 2022 -

RBM of Alpharetta responded

Thank you, uli! We really appreciate the kind words, and thank you for your business. We're delighted to hear that John could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

March 19, 2022

My purchase process was seamless. And the reception and customer service was indeed wonderful. Thank you Reza More

by Myceos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2022 -

RBM of Alpharetta responded

Thank you, MYCEOS , for the wonderful review. We are pleased to hear that Reza took excellent care of you during your visit. Congratulations on your new car and we look forward to seeing you for service. Best wishes, RBM of Alpharetta

March 18, 2022

I enjoyed working with Mark as he listens and is very patient with the process. At no time did I feel pressured to make a decision. He was very knowledgeable about the vehicles and made sure that I More

by Valeriebarrett4166
Recommend Dealer
Yes
Employees Worked With
Mark Higgs
Mar 18, 2022 -

RBM of Alpharetta responded

Thank you very much, Valerie! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Mark took excellent care of you during your visit and we congratulate you on your new car! Happy driving, RBM of Alpharetta

March 15, 2022

Vadim provided excellent customer service! It was such an easygoing experience. I love my new car. I would definitely say five stars! More

by Ebholla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Russu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramona Razavi, Elisabeth Sexton
Mar 16, 2022 -

RBM of Alpharetta responded

Thank you for your wonderful review, Ebholla! We hope that Vadim and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

March 15, 2022

Always pleased and satisfied with their courteous and professionalism, always greeted with kindness and efficiency More

by Murat Oezcan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheaffer Cheek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

RBM of Alpharetta responded

Thank you, Murat, for the wonderful review. We are pleased to hear that Sheaffer took excellent care of you during your visit. Congratulations on your new vehicle and we look forward to seeing you for service. Best wishes, RBM of Alpharetta

March 15, 2022

I had a great experience working with Andy Sayers at RBM of Alpharetta. Andy was very easy to work with and I truly appreciated his efforts and sincerity. More

by Pbarbosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Sayers, Ramona Razavi
Mar 16, 2022 -

RBM of Alpharetta responded

Thank you very much, Pbarbosa. We are grateful for the kind words, and we thank you for your business. RBM of Alpharetta is delighted to hear that Andy could provide you with a professional and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

March 14, 2022

Andy and the whole team at RBM made the process very simple. Roberto in finance was very professional and made the documents easy to understand. Elizabeth delivered the car to us and made sure we under More

by Cmurray8876
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth, Andy Sayers, Roberto Manzur
Mar 14, 2022 -

RBM of Alpharetta responded

Thank you very much, CMURRAY8876. We are grateful for the kind words, and we thank you for your business. RBM of Alpharetta is delighted to hear that Andy could provide you with a professional and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

March 14, 2022

It was really a pleasure working with John especially in this difficult time, when you have to wait till your dream car will be produced. He was always responsive to our emails and frequently upgraded us on More

by VFurman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sauer
Mar 14, 2022 -

RBM of Alpharetta responded

Thank you, VFurman, for the kind words about RBM of Alpharetta. We're delighted to hear that John took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new vehicle, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

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