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RBM of Alpharetta

Alpharetta, GA

5.0
5,812 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,812 reviews

June 15, 2021

First time at Mercedes and Andy was very helpful. My daughter loved the car and said she would be working to pay me back. Can’t get much better than that More

by Happyubi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Sayers
Jun 15, 2021 -

RBM of Alpharetta responded

Thank you very much Happyubi! We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear that Andy could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be! Sincerely, RBM of Alpharetta

June 15, 2021

What a great experience purchasing from Dan Berry at RBM Alpharetta. So informative and professional-easiest car purchase ever. The entire staff is incredible and our new GLC 300 drives like a dream. Highly More

by kvh2467
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

RBM of Alpharetta responded

Thank you, kvh2467, for the kind words about RBM of Alpharetta! We're delighted to hear that Dan took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new GLC 300, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Best wishes, RBM of Alpharetta

June 14, 2021

John was great. He did not have the typical car salesmen vibe and that was awesome. He was there to help with your wants and needs and nothing more. Very responsive! I’d recommend John to anyone. More

by colbiegaddis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sauer
Jun 15, 2021 -

RBM of Alpharetta responded

Hello, colbiegaddis! We are so glad to hear that John was able to provide you with an excellent buying experience on your new vehicle. Your complete satisfaction is our first priority, so please let us know if there is anything else we can do for you. We look forward to seeing you again in the future! Happy driving, RBM of Alpharetta

June 14, 2021

Gwen was great. We didn't feel rushed. She is trustworthy. She listed to our needs and made the whole process quick and painless. She worked after her working hours to accommodate our needs and p More

by Lena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gwen Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

RBM of Alpharetta responded

Thank you, Lena! We really appreciate the kind words and thank you for your business. We're delighted to hear that Gwen could provide you with a great buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. We look forward to seeing you again soon and Happy driving! Sincerely, RBM of Alpharetta

June 13, 2021

Dan helped place me in the perfect vehicle! He was knowledgeable, thorough and a pleasure to work with. Elisabeth also reviewed the cars features with me and answered all my questions - this is so muc More

by aboehm0507
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

RBM of Alpharetta responded

Thank you, aboehm0507. We really appreciate the kind words and thank you for your business. We're delighted to hear that Dan and Elisabeth and the whole team at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Best wishes, RBM of Alpharetta

June 12, 2021

Responsive but not overbearing, professional and personable. John was able to answer questions or get us answers quickly. He is one of the reasons we came back to RBM of Alpharetta More

by Fiomish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sauer
Jun 15, 2021 -

RBM of Alpharetta responded

Thank you very much Fiomish! We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear that John could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. We look forward to seeing you again soon! Sincerely, RBM of Alpharetta

June 12, 2021

Mark was great and very knowledgeable of the automobiles. He helped narrow it down to a particular one and stayed late to make sure that it was all taken care of! More

by Esteban203
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Higgs
Jun 15, 2021 -

RBM of Alpharetta responded

Thank you, Esteban203! We really appreciate the kind words and thank you for your business. We're delighted to hear that Mark could provide you with a great buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving and look forward to seeing you again soon! Sincerely, RBM of Alpharetta

June 12, 2021

John was pleasant to work with and was quite knowledgeable about the vehicle. He followed up on all my open questions and provided answers to help me make right decision about interior / exterio More

by Sirinikki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sauer
Jun 15, 2021 -

RBM of Alpharetta responded

Hello, Sirinikki! We are so glad to hear that John was able to provide you with an excellent buying experience. Your complete satisfaction is our first priority, so please let us know if there is anything else we can do for you. We look forward to seeing you again in the future! Happy driving, RBM of Alpharetta

June 11, 2021

Jeff was the best car sales professional I have ever acquired a vehicle from. He and RBM made the experience painless, quick and enjoyable. I would recommend Jeff and RBM to others. More

by Jimschaper51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Twiggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Manzur
Jun 15, 2021 -

RBM of Alpharetta responded

Thank you very much Jimschaper51! We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear that Jeff could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be! Sincerely, RBM of Alpharetta

June 11, 2021

Most of what makes an incredible customer experience has to do with the interaction you have with a sales person. I can say without hesitation that Dan Berry is one of the most human-centric and caring indi More

by robertkeator
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daren Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Manzur
Jun 15, 2021 -

RBM of Alpharetta responded

Thank you, roberteator! We really appreciate the kind words and thank you for your business. We're delighted to hear that Dan could provide you with a great buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

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