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RBM of Alpharetta
Alpharetta, GA
5,773 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary?
A dealer that believes the road you take to get your car is as important
as the vehicle itself.
That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just
about making the driving experience exhilarating. It’s about making the
buying experience enjoyable.
Because any high-end dealership can offer sensational handling.
State-of-the-art components. Look-at-me styling. And pure luxury
encased in glossy sheet metal.
But we know it’s more than that. It’s elevating every customer to a
“we’re really, truly glad you’re our customer” customer.
It’s turning a handshake into a “how are the kids?” And answering
any questions, no matter how basic or how many. It’s never pressuring
for the sale, and always being respectful of someone’s time. It’s being
willing to find the exact right car for the exact right person. And offering
personalized service before they buy, with outstanding vehicle service
long after they do.
It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,773 reviews
September 04, 2020
John was very helpful and on top off our vehicle purchase. . He kept us up to date with any changes and made sure we were satisfied. . purchase. . He kept us up to date with any changes and made sure we were satisfied. . More
by Chackling
Employees Worked With
Elisabeth Sexton, John Sauer
September 03, 2020
The entire process was very easy from beginning to end! Sheaffer was great to work with on our purchase. We will use them in the future! Sheaffer was great to work with on our purchase. We will use them in the future! More
by Rodney E.
Employees Worked With
September 02, 2020
I have been doing business with Sheaffer for approximately 15 years and can attest to his professionalism and integrity. He's easy to work with and get's me great deals. Thank you Sheaffer and approximately 15 years and can attest to his professionalism and integrity. He's easy to work with and get's me great deals. Thank you Sheaffer and RBM of Alpharetta! More
by aaron
Employees Worked With
September 02, 2020
Our experience with RBM was excellent and would like to recognize David Wang for his outstanding service and follow up ..he was always available for questions from beginning to end.. Should the occasion o recognize David Wang for his outstanding service and follow up ..he was always available for questions from beginning to end.. Should the occasion occur we will surely recommend David to Friends and Family More
by John99feuling
Employees Worked With
David Wang
September 01, 2020
Rich Alder and RBM staff was great. He took the time to understand my needs and walk through the different options. Once I decided on the right car for me, the purchase and negotiation was straight forward understand my needs and walk through the different options. Once I decided on the right car for me, the purchase and negotiation was straight forward and gave me a good deal for my trade in. Then after the purchase helped to ensure that my car was setup right. If you looking for a new car in the Atlanta area, please go see Rich. More
by Bcalbertson
Employees Worked With
Rich Alder
September 01, 2020
Sheaffer and RBM are always a pleasure to work with. Honest, competitive pricing, with top quality customer service. Friendly and patient - we're very happy to have this relationship! Honest, competitive pricing, with top quality customer service. Friendly and patient - we're very happy to have this relationship! More
by Sara
Employees Worked With
August 31, 2020
I'd like to start off this review by saying that I have purchased 11 vehicles in the last 8.5 years. I have a lot of experience in purchasing vehicles and have worked in the Sales Industry for several of t purchased 11 vehicles in the last 8.5 years. I have a lot of experience in purchasing vehicles and have worked in the Sales Industry for several of those years. I had been looking at 2020 AMG C63S's for a while before I stumbled upon one on the RBM of Alphraretta's website. I immediately called and was pleasantly transferred to Dan Berry. We scheduled a test drive for the following day. I got off of work early that day and decided to move my appointment up. Dan had no issues clearing out his schedule to accommodate my schedule. Once I arrived I told the front desk attendant that I was there to meet with Dan Berry. Within 2 minutes, I was pleasantly greeted by Dan, and we went straight to the AMG C63s that was parked right in front of the front doors. This review isn't about the car, so I won't cover anything about the car (it's beautiful and amazing in every way). I handed Dan the keys to my trade-in (2018 Shelby GT350), and I explored the C63S's interior while the appraiser explored my trade-in. Dan came back and we went on a test-drive. I don't know if he had studied for the test-drive before I came in, but Dan knew everything I wanted to know about the car. Every question I asked him, he answered without hesitation. Once we came back from the test-drive, I was ready to purchase the vehicle. We sat down at his desk and spoke to each other like family. He genuinely cared about my satisfaction the entire time, and went the extra mile to provide the best customer service that I had ever received while purchasing a vehicle. The process was quick and painless. I'd like to take this time to thank all of the individuals that were crucial parts of my car-buying process. Unfortunately, I'm horrible with names, but everybody that I dealt with was amazing. Dan Berry, I wish you the best. You're an incredible person before you are a sales person, and that smoothed out the process tremendously. If you are in the market for a Mercedes-Benz, look no further than Dan Berry at RBM of Alpharetta. If you want to be treated like family, he's your guy. Thanks again Dan! I'll be back to purchase another Mercedes from you in no time! More
by ahernandez0909
August 31, 2020
Mr. Mark Higgs was absolutely great! He was on point and very knowledgeable about my car. The staff was very professional and the whole experience was commendatory and very pleasant! Very pleased with my p very knowledgeable about my car. The staff was very professional and the whole experience was commendatory and very pleasant! Very pleased with my purchase, as well as the customer service. Nonetheless, my very first Benz and I couldn't be happier. Thank you Mr. Higgs. He made the process smooth, enjoyable and like-minded. More
by Rene
August 31, 2020
Jeff was great! He listened to what I was looking for and found me the perfect vehicle. I had an incredible experience and will recommend Jeff and the dealership in the future. found me the perfect vehicle. I had an incredible experience and will recommend Jeff and the dealership in the future. More
by Dashaorosz
