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RBM of Alpharetta
Alpharetta, GA
5,772 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary?
A dealer that believes the road you take to get your car is as important
as the vehicle itself.
That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just
about making the driving experience exhilarating. It’s about making the
buying experience enjoyable.
Because any high-end dealership can offer sensational handling.
State-of-the-art components. Look-at-me styling. And pure luxury
encased in glossy sheet metal.
But we know it’s more than that. It’s elevating every customer to a
“we’re really, truly glad you’re our customer” customer.
It’s turning a handshake into a “how are the kids?” And answering
any questions, no matter how basic or how many. It’s never pressuring
for the sale, and always being respectful of someone’s time. It’s being
willing to find the exact right car for the exact right person. And offering
personalized service before they buy, with outstanding vehicle service
long after they do.
It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,772 reviews
August 18, 2020
Jeff Twiggs, my salesperson was fantastic. He made purchasing my first Mercedes a great experience. Great car. Great experience. We are now fans of RBM. purchasing my first Mercedes a great experience. Great car. Great experience. We are now fans of RBM. More
by pw1844
Employees Worked With
August 17, 2020
Satisfied customer David Wang made our new car purchase a most pleasant one! Very knowledgable of MB products. "Reads" his customers very well and adjust his side of t David Wang made our new car purchase a most pleasant one! Very knowledgable of MB products. "Reads" his customers very well and adjust his side of the process accordingly. Professional, knowledgable, high level of customer service. Kudos to Diane Evans and Lisa Brennan for their expertise and excellent customer service in their respective areas. More
by Satisfied customer
August 17, 2020
Due to COVID my husband and I built what we would like to have in a new car online and RBM of Alpharetta, Reza, brought not only 1 car to our home but went back to RBA and drove out another car for us to loo have in a new car online and RBM of Alpharetta, Reza, brought not only 1 car to our home but went back to RBA and drove out another car for us to look at. Customer service was much better than BMW or Range Rover, which were the cars we were also looking at. For me, that tipped the scales. This was our 5th Mercedes Benz and the last 3 we bought at RBM of Alpharetta. Love the customer service from everyone there including the service department. Thank You All! More
by Lambeau
August 16, 2020
RBM Alpharetta was top notch from start to finish! All of my questions were answered from the time I started looking online, to the time the car was purchased! Jeffrey was extremely kind and helpful. He was my questions were answered from the time I started looking online, to the time the car was purchased! Jeffrey was extremely kind and helpful. He was not pushy, and let me explore all the options without feeling pressured which is rare for a salesman. I found the car of my dreams, and I am so happy I chose RBM Alpharetta! More
by Johnson63620
August 15, 2020
John provided first class service- a true professional. From test drive to delivery the experience was relaxed and respectful of my time. A customer first perspective. From test drive to delivery the experience was relaxed and respectful of my time. A customer first perspective. More
by JR
Employees Worked With
John Sauer
August 15, 2020
Very professional all around enjoyed my visit everyone was nice. They answered all my questions and meet some of my demands. Overall I was happy with the end result. was nice. They answered all my questions and meet some of my demands. Overall I was happy with the end result. More
by Manny
Employees Worked With
Andy Sayers, Ramona Razavi, Diane Evans
August 14, 2020
This was a seamless lease experience. Kyle made it simple and easy. No extra time was wasted haggling back and forth. Kyle is exceptional and will definitely purchase or lease again from him. and easy. No extra time was wasted haggling back and forth. Kyle is exceptional and will definitely purchase or lease again from him. More
by customer1680
August 14, 2020
RBM and Alpharetta consistently provide excellent service, and I was not disappointed. I called my service connection, Steve Byrd, who put me in line for a concierge service for a minor issue, and I service, and I was not disappointed. I called my service connection, Steve Byrd, who put me in line for a concierge service for a minor issue, and I was out in an hour More
by mactheknife
Employees Worked With
Steve Byrd
August 14, 2020
Outstanding 18 years of ownership of my E-430 and Steve Byrd has been my service advisor for 16 of those years. You do business with people that take care of you 18 years of ownership of my E-430 and Steve Byrd has been my service advisor for 16 of those years. You do business with people that take care of you Steve Byrd does this every time . RBM and Steve outstanding service and value. More
by WTA2018
Employees Worked With
Steve Byrd
