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RBM of Alpharetta
Alpharetta, GA
5,796 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary?
A dealer that believes the road you take to get your car is as important
as the vehicle itself.
That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just
about making the driving experience exhilarating. It’s about making the
buying experience enjoyable.
Because any high-end dealership can offer sensational handling.
State-of-the-art components. Look-at-me styling. And pure luxury
encased in glossy sheet metal.
But we know it’s more than that. It’s elevating every customer to a
“we’re really, truly glad you’re our customer” customer.
It’s turning a handshake into a “how are the kids?” And answering
any questions, no matter how basic or how many. It’s never pressuring
for the sale, and always being respectful of someone’s time. It’s being
willing to find the exact right car for the exact right person. And offering
personalized service before they buy, with outstanding vehicle service
long after they do.
It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,796 reviews
August 31, 2020
I'd like to start off this review by saying that I have purchased 11 vehicles in the last 8.5 years. I have a lot of experience in purchasing vehicles and have worked in the Sales Industry for several of t purchased 11 vehicles in the last 8.5 years. I have a lot of experience in purchasing vehicles and have worked in the Sales Industry for several of those years. I had been looking at 2020 AMG C63S's for a while before I stumbled upon one on the RBM of Alphraretta's website. I immediately called and was pleasantly transferred to Dan Berry. We scheduled a test drive for the following day. I got off of work early that day and decided to move my appointment up. Dan had no issues clearing out his schedule to accommodate my schedule. Once I arrived I told the front desk attendant that I was there to meet with Dan Berry. Within 2 minutes, I was pleasantly greeted by Dan, and we went straight to the AMG C63s that was parked right in front of the front doors. This review isn't about the car, so I won't cover anything about the car (it's beautiful and amazing in every way). I handed Dan the keys to my trade-in (2018 Shelby GT350), and I explored the C63S's interior while the appraiser explored my trade-in. Dan came back and we went on a test-drive. I don't know if he had studied for the test-drive before I came in, but Dan knew everything I wanted to know about the car. Every question I asked him, he answered without hesitation. Once we came back from the test-drive, I was ready to purchase the vehicle. We sat down at his desk and spoke to each other like family. He genuinely cared about my satisfaction the entire time, and went the extra mile to provide the best customer service that I had ever received while purchasing a vehicle. The process was quick and painless. I'd like to take this time to thank all of the individuals that were crucial parts of my car-buying process. Unfortunately, I'm horrible with names, but everybody that I dealt with was amazing. Dan Berry, I wish you the best. You're an incredible person before you are a sales person, and that smoothed out the process tremendously. If you are in the market for a Mercedes-Benz, look no further than Dan Berry at RBM of Alpharetta. If you want to be treated like family, he's your guy. Thanks again Dan! I'll be back to purchase another Mercedes from you in no time! More
by ahernandez0909
August 31, 2020
Mr. Mark Higgs was absolutely great! He was on point and very knowledgeable about my car. The staff was very professional and the whole experience was commendatory and very pleasant! Very pleased with my p very knowledgeable about my car. The staff was very professional and the whole experience was commendatory and very pleasant! Very pleased with my purchase, as well as the customer service. Nonetheless, my very first Benz and I couldn't be happier. Thank you Mr. Higgs. He made the process smooth, enjoyable and like-minded. More
by Rene
August 31, 2020
Jeff was great! He seemed to be very knowledgeable about my car. The staff was very professional and the experience was very pleasant! Very pleased with my purchase! my car. The staff was very professional and the experience was very pleasant! Very pleased with my purchase! More
by adriennmarshall
August 31, 2020
Jeff was great! He listened to what I was looking for and found me the perfect vehicle. I had an incredible experience and will recommend Jeff and the dealership in the future. found me the perfect vehicle. I had an incredible experience and will recommend Jeff and the dealership in the future. More
by Dashaorosz
August 29, 2020
You can definitely feel like brand essence of Mercedes "The Best or Nothing" when you go to RBM of Alpharetta. It was an exceptional experience being it was my first time going to a Mercedes Benz dealersh "The Best or Nothing" when you go to RBM of Alpharetta. It was an exceptional experience being it was my first time going to a Mercedes Benz dealership. I walked out with a showroom car! My very first Benz and I couldn't be happier. A big thanks to Mark Higgs. He made the process enjoyable and comfortable. More
by Vy
Employees Worked With
Ramona, Mark Higgs
August 28, 2020
Today we visited RBM and had an exceptional experience while purchasing a 2017 Certified E Class Mercedes Benz. Jeff Twiggs was one of the most curious and helpful sales people we have ever worked with at while purchasing a 2017 Certified E Class Mercedes Benz. Jeff Twiggs was one of the most curious and helpful sales people we have ever worked with at a dealership. Lisa in finance was also a delight to work with. More
by don.saylor46
August 27, 2020
I would like to say that my experience with RBM of Alpharetta was a great one. Especially our sales person Mr. Higgs. His approach and understanding to my concerns were very well received. I must say Alpharetta was a great one. Especially our sales person Mr. Higgs. His approach and understanding to my concerns were very well received. I must say that his knowledge of the vehicle's played a big part in purchasing my vechicle. Thanks very much Florence & Kenneth Campbell More
by flomcamp
Employees Worked With
Mark Higgs
August 27, 2020
It all starts up front with Mary Brown....first face you see when you walk through the door!!!!!!! Mary puts you in a great mood with her warm welcome. My buying experience with Jeff Twiggs was fantastic. J see when you walk through the door!!!!!!! Mary puts you in a great mood with her warm welcome. My buying experience with Jeff Twiggs was fantastic. Jeff is very personable and informative at every level of the process. Working with Jeff, the transaction was smooth and pressure free. Finally, Tom Ahern led me through a quick and stress free finance process. Top shelf all around!!! Good people at RBM of Alpharetta!!!! More
by Bobby
August 26, 2020
We just had a great experience with Kyle at RBM of Alpharetta. He was very easy to talk to and really made you feel comfortable asking questions. From the test drive to delivery of the car he was just Alpharetta. He was very easy to talk to and really made you feel comfortable asking questions. From the test drive to delivery of the car he was just exceptional... He is definitely our go to guy at RBM. More
by Tony Perrino
August 26, 2020
Dan Berry and Neil Turry were absolutely a pleasure to deal with. I would highly recommend them to anyone. Ask for Dan, he's your man!!! deal with. I would highly recommend them to anyone. Ask for Dan, he's your man!!! More
by Creg
