RBM of Alpharetta

Great service always Steve Byrd is always helpful. He’s been servicing my vehicles for years and I have always been satisfied. He’s always honest and professional. Steve Byrd is always helpful. He’s been servicing my vehicles for years and I have always been satisfied. He’s always honest and professional. More

Best dealership ever This dealership is the best, they are friendly, our sales man was Vadim Russu he is the best, he helped us a lot he explained it really well, finally This dealership is the best, they are friendly, our sales man was Vadim Russu he is the best, he helped us a lot he explained it really well, finally we bought our sprinter thank you a gain. More

Great dealership I have been using RBM of Alpharetta for my Mercedes vehicles for over ten years and have always received great service. Steve Byrd keeps me well infor I have been using RBM of Alpharetta for my Mercedes vehicles for over ten years and have always received great service. Steve Byrd keeps me well informed and updated regarding both my vehicles. More

Simply Excellent! Prompt, courteous, accommodating and excellent service experience from beginning to end! They never disappoint and make sure you are well take care of Prompt, courteous, accommodating and excellent service experience from beginning to end! They never disappoint and make sure you are well take care of no matter what is going on. Everyone works really well together here! More

Excellent experience Knowledgeable, polite and professional. No pushy sales. David Wang was superb! Very professional dealership, never felt pressured into a sale, patient Knowledgeable, polite and professional. No pushy sales. David Wang was superb! Very professional dealership, never felt pressured into a sale, patient and polite staff. Great customer service. More

Scheduled A service Service advisor greeted me, reviewed work to be performed, looked after two additional items I mentioned and finished the service in the appropriate t Service advisor greeted me, reviewed work to be performed, looked after two additional items I mentioned and finished the service in the appropriate time allotted. More

Great service department Everyone in the service department is always so friendly & helpful. Today, I had the pleasure of working with Joseph Stieren for Service A on our GLE Everyone in the service department is always so friendly & helpful. Today, I had the pleasure of working with Joseph Stieren for Service A on our GLE. In addition to my service, Joseph was able to help me in changing the air filter due to a foul odor coming from the air conditioning vents. Even though the Service A does not include that, he spoke with the manager to get it changed because of the smell. He was very understanding & very helpful. I am so happy to drive a nice smelling car again—especially since the vehicle is still brand new. The smell was a big issue for me & he was able to solve the problem. More

Great Experiience at RBM!!! John Sauer's customer service skills were great. He took the necessary time needed to walk me through the entire process of the purchase of my new car John Sauer's customer service skills were great. He took the necessary time needed to walk me through the entire process of the purchase of my new car. He was very friendly, courteous, and professional and I would highly recommend him to all my friends and family. More

Kagan was excellent to work with. Being in sales myself, I can appreciate another sales person and how they work. I have been in sales 18 years. Kagan was wonderful, patient, professio Being in sales myself, I can appreciate another sales person and how they work. I have been in sales 18 years. Kagan was wonderful, patient, professional and pleasant to work with. More

Joseph Stiren's Customer Service Skills Need Improvement After paying $1,000.00 for my service appointment, I drove off the dealership's lot only to notice that a sensor was illuminated on my car's control p After paying $1,000.00 for my service appointment, I drove off the dealership's lot only to notice that a sensor was illuminated on my car's control panel. When I returned to the dealership and informed my service advisor (Joseph Stiren) of this situation, Joseph told me that he was waiting for me to tell him that my car needed additional services. Isn't the service advisor responsible for advising the customer of their car's service needs? I asked Joseph to correct the problem associated with the illuminated sensor on my car's control panel. He told me that it would take 25 minutes to repair the problem. After the service team completed the work and returned my car to the customer pick-up area, I waited an additional 15 minutes and had to find Joseph to inform him that my car was ready. Upon completion of the service appointment, shouldn't the service team alert the service advisor that the client's car is ready for customer pick-up? After spending an additional $300.00, for a total of $1,300.00 spent today at RBM Alpharetta, my service advisor didn't walk me out to my car and retrieve my key from the service team. I had to ask the service team for the key to my car. This is the second worst experience I have endured at RBM Alpharetta. The absolute worst experience endured at RBM Alpharetta was related to racial comments made to me by Steve Byrd. Due to their close proximity to my home (15 minutes away), I will give RBM Alpharetta one more opportunity to provide quality customer service. IF I have one more negative experience in the service department at this dealership, I will discontinue my relationship with them and will give them a "DO NOT REFER" rating. More