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RBM of Alpharetta
Alpharetta, GA
5,806 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary?
A dealer that believes the road you take to get your car is as important
as the vehicle itself.
That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just
about making the driving experience exhilarating. It’s about making the
buying experience enjoyable.
Because any high-end dealership can offer sensational handling.
State-of-the-art components. Look-at-me styling. And pure luxury
encased in glossy sheet metal.
But we know it’s more than that. It’s elevating every customer to a
“we’re really, truly glad you’re our customer” customer.
It’s turning a handshake into a “how are the kids?” And answering
any questions, no matter how basic or how many. It’s never pressuring
for the sale, and always being respectful of someone’s time. It’s being
willing to find the exact right car for the exact right person. And offering
personalized service before they buy, with outstanding vehicle service
long after they do.
It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,806 reviews
January 03, 2020
Best Dealership This is my 4th car I have bought at RBM Alpharetta, working with David Wang each time. Great Experience each time, whether its sales or the service d This is my 4th car I have bought at RBM Alpharetta, working with David Wang each time. Great Experience each time, whether its sales or the service department. More
by bryan.gaylor
Employees Worked With
David Wang
January 02, 2020
Recent Puchase I went to John and RBM North for our 2nd MB. The process was painless, and very efficient. I expressed to John my time constraints, and he was able I went to John and RBM North for our 2nd MB. The process was painless, and very efficient. I expressed to John my time constraints, and he was able to get me in & out in record time. Everything we discussed when it came time to execute the sale was as discussed, and I never felt uninformed or in the dark at any point. John went above and beyond to push the purchase through, was very helpful, and personally ensured my vehicle was checked and that it passed Q/A. It was one of the best experiences I've had and would highly recommend RBM North and John Sauer. Tx,J More
by jmason_ga
Employees Worked With
John Sauer
January 02, 2020
Amazing Service!!!!! Had the BEST experience working with Kyle to help me purchase my first car. He was on top of everything throughout the whole process, and kept me in t Had the BEST experience working with Kyle to help me purchase my first car. He was on top of everything throughout the whole process, and kept me in the loop the entire time. I would recommend everyone I know to work with Kyle if they're in the market for a new vehicle. Thanks so much! More
by oliviastanziale
January 02, 2020
Salesman of the Year! Excellent experience thanks to Bill Favini, who took care of all the details in a very professional, knowledgeable and friendly manner. He listened to Excellent experience thanks to Bill Favini, who took care of all the details in a very professional, knowledgeable and friendly manner. He listened to my request then went above and beyond my expectations to deliver the new 2020 E-350 Mercedes with my wish list of options. Highly recommend Bill Favini with RBM of Alpharetta. More
by mock71
Employees Worked With
January 02, 2020
Very satisfied, recommend to everyone. I have had a few other dealership experiences before, that being said this was the best one by far! Terri, Lisa, and Neil are awesome! Everyone else also helping made other dealership experiences before, that being said this was the best one by far! Terri, Lisa, and Neil are awesome! Everyone else also helping made the experience friendly and efficient. Drove four hours from Tennessee and was fully worth the trip, would definitely buy another car from here again! More
by gcb.2309
January 02, 2020
Exceptional Customer Service Kim Cates is the main reason I have driven Mercedes for years. She is the absolute best service advisor and always goes above and beyond my expectatio Kim Cates is the main reason I have driven Mercedes for years. She is the absolute best service advisor and always goes above and beyond my expectations. Not only is she an absolute delight to work but she and the staff at RBM of Alpharetta understand and exemplify excellent customer service. I HIGHLY recommend Kim Cates! More
by mock71
Employees Worked With
Kim Cates
January 01, 2020
Great knowledgeable salesman Rich did a fantastic job. He really took his time to explain everything and answer all my questions. I would recommend him to everyone. The whole Rich did a fantastic job. He really took his time to explain everything and answer all my questions. I would recommend him to everyone. The whole experience was great. More
by Mattrossi
Employees Worked With
Rich Alder
January 01, 2020
Kyle was incredible! He made the transaction of our new car quick and easy. He even apologized for things he couldn’t control. Just Awesome! car quick and easy. He even apologized for things he couldn’t control. Just Awesome! More
by Syretta23
December 31, 2019
Kim Cates has been our service adviser for many years. She goes above and beyond each and every time. A joy to work with and the reason we cone to RBM. She goes above and beyond each and every time. A joy to work with and the reason we cone to RBM. More
by Cpalmisano
Employees Worked With
Kim Cates
December 31, 2019
Exceptional service!!! Special thanks to Vadim Russu and RBM of Alpharetta for helping my wife finding and purchasing her dream car. Believe me when I saw this we are by no Special thanks to Vadim Russu and RBM of Alpharetta for helping my wife finding and purchasing her dream car. Believe me when I saw this we are by no means easy to buy customer, but could no say no to this team. The level of service you get from the get-go is phenomenal. Vadim/RBM, thanks for an excellent experience. More
by Ikramz7
