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RBM of Alpharetta
Alpharetta, GA
5,810 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary?
A dealer that believes the road you take to get your car is as important
as the vehicle itself.
That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just
about making the driving experience exhilarating. It’s about making the
buying experience enjoyable.
Because any high-end dealership can offer sensational handling.
State-of-the-art components. Look-at-me styling. And pure luxury
encased in glossy sheet metal.
But we know it’s more than that. It’s elevating every customer to a
“we’re really, truly glad you’re our customer” customer.
It’s turning a handshake into a “how are the kids?” And answering
any questions, no matter how basic or how many. It’s never pressuring
for the sale, and always being respectful of someone’s time. It’s being
willing to find the exact right car for the exact right person. And offering
personalized service before they buy, with outstanding vehicle service
long after they do.
It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,810 reviews
September 14, 2019
Car buying for grownups Working with Kyle Edson was a pleasure. I've never understood why buying a car so often includes manipulation and theatrics on the part of the dea Working with Kyle Edson was a pleasure. I've never understood why buying a car so often includes manipulation and theatrics on the part of the dealer. It's a professional business transaction like any other, isn't it? Well, the good news is, not only does Kyle leave out the drama, I frankly don't think he'd have the stomach for it. I don't believe it's in his nature to be anything other than the honest, candid, friendly guy that he is. With the possible exception of when he's on the drums. But he doesn't bring that crazy to the showroom. :-) More
by cmaasfamily
September 14, 2019
CPO - AMG GLE43 SUV Absolutely fantastic buying experience. Kagan Scott, Sharon Thompson, and the team working with them were professional, knowledgeable, courteous, and Absolutely fantastic buying experience. Kagan Scott, Sharon Thompson, and the team working with them were professional, knowledgeable, courteous, and not pushy. I have been a service customer at RBM of Alpharetta for 9 years. When it came time for a new car, I didn't want to give up the service department, and my service advisor Steve Byrd. The service department at RBM is awesome. So, a new to me Mercedes is what I was looking for. Kagan got me fixed up with exactly the car I wanted. More
by Bob from Cumming
Employees Worked With
Sharon Thompson, Steve Byrd, Kagan Scott
September 14, 2019
One Happy Customer I had an amazing buying experience at RBM Alpharetta. My sales contact David Wang made sure I got what I wanted. He was very friendly. I will go back I had an amazing buying experience at RBM Alpharetta. My sales contact David Wang made sure I got what I wanted. He was very friendly. I will go back to RMB and David when I buy my next car. More
by AK
Employees Worked With
David Wang, Sharon Thompson
September 14, 2019
The only way to buy a car John was spectacular. No nonsense pure comfort from first meeting, thru finance guy Tom Ahern to vehicle pickup. Wonderful experience. This is my se John was spectacular. No nonsense pure comfort from first meeting, thru finance guy Tom Ahern to vehicle pickup. Wonderful experience. This is my second Mercedes and won’t be my last. More
by Jack c
Employees Worked With
Tom Ahern, John Sauer
September 12, 2019
Great car buying experience Kyle was fantastic in helping us to purchase our certified pre-owned E350, highly recommended. The car was delivered in beautiful condition and the w Kyle was fantastic in helping us to purchase our certified pre-owned E350, highly recommended. The car was delivered in beautiful condition and the whole process was efficient. Jim More
by Jim
September 11, 2019
Very poor experience, treated rude I drove from Buckhead to your dealership in Alpharetta to take a look at one of your Pre Owned GLE's. I was introduced to Bill Favini by Mary Brown. I drove from Buckhead to your dealership in Alpharetta to take a look at one of your Pre Owned GLE's. I was introduced to Bill Favini by Mary Brown. I took a few minutes to let him know what I was looking for and we began discussing options and available inventory. About 5 minutes into the interaction Bill was handed a post it note by Ms Brown and he excused himself stating there was someone (apparently more important than me) he needed to "say hello to". Now I'm left sitting in his cubicle for several minutes. When he returned he told me that his 1:00 appointment showed up 30 minutes early so he was going to hand me off to another salesman. At that time I politely excused myself and let him know I would just go somewhere else. Not only was that rude and a waste of my time, it certainly didn't make me feel very important to him or your dealership. If I'm treated that way before a sale, imagine how unimportant I would be after the sale. Not a good impression guys. I was particularly surprised to see on your website that Ms. Brown is the Customer Experience Consultant. She should realize how that would make a customer feel. More
by LaVistaAtl
September 10, 2019
Outstanding Service - Best Car Buying Experience in 37 years We worked with Ramona Razavi of RBM Alpharetta. This was my best car buying experience ever. No waiting games (back and forth with manager - drama) - We worked with Ramona Razavi of RBM Alpharetta. This was my best car buying experience ever. No waiting games (back and forth with manager - drama) - Just very professional, very courteous very pleasant. Everyone at the dealership is courteous and pleasant to work with. I highly recommend this dealership and Ramona :-) Shekhar More
by ShekharKanetkar
Employees Worked With
Ramona Razavi
September 05, 2019
Top Notch Service with a Smile! John was super knowledgeable, amazingly helpful and unbelievably patient thru our car buying experience - we loved his low key, no pressure, do what i John was super knowledgeable, amazingly helpful and unbelievably patient thru our car buying experience - we loved his low key, no pressure, do what it takes to make you the happiest attitude. We absolutely loved the entire experience with John and would highly recommend him to everyone we know!! More
by Mike and Anne
Employees Worked With
John Sauer
September 05, 2019
Very Professional and Stress Free Experience Kagan was very educated on the car we purchased. Very polite and professional. He made the sales process easy and very stress free. I would highly rec Kagan was very educated on the car we purchased. Very polite and professional. He made the sales process easy and very stress free. I would highly recommend anyone to purchase from Kagan. Great person! More
by NPC
September 04, 2019
Great first time car buying experience! Thank you to John, Terri, Neil and team for making a memorable first time experience for me! I knew I found the right spot when the word "experience" Thank you to John, Terri, Neil and team for making a memorable first time experience for me! I knew I found the right spot when the word "experience" was used several times. My process was easy and the best part.... I went home with my dream car! More
by Tiffany
Employees Worked With
Neil , Tom Ahern, Terri Reese, John Sauer
