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RBM of Alpharetta

Alpharetta, GA

5.0
5,806 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,806 reviews

February 12, 2019

Outstanding The whole buying experience was outstanding from start to finish. Everyone we encountered was intent on providing top-notch customer service. We highl More

by MWH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Thompson
Feb 12, 2019 -

RBM of Alpharetta responded

Thank you very much, MWH. We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear that Reza could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

February 11, 2019

Top shelf experience at RBM! Kagan Scott was my sales consultant. I cannot say enough about how knowledgeable, professional, and accommodating he has been. And it goes without s More

by dhopkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Thompson, Kagan Scott, Elisabeth Sexton
Feb 12, 2019 -

RBM of Alpharetta responded

Thank you, dhopkins. We really appreciate the kind words and thank you for your business. We're delighted to hear that Kagan and the whole team at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

February 11, 2019

Excellent Customer Service! This is our 2nd sales experience at RBM of Alpharetta and it was just as good as the first. Everyone we encountered throughout the process was wonderf More

by chrissirras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Turry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Thompson, Kagan Scott, Elisabeth Sexton
Feb 12, 2019 -

RBM of Alpharetta responded

Thank you for your loyalty and business! We hope that Kagan and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

February 10, 2019

Outstanding Service Jeff Twiggs and the RBM Alpharetta team worked to get me a great deal for both my trade-in and on my purchase! They were friendly, professional, and More

by GF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Turry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Twiggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth Sexton -product concierge, Tom Ahern
Feb 12, 2019 -

RBM of Alpharetta responded

Hello, GF! We are thrilled to hear that Jeff provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

February 10, 2019

Very Pleased! Upon entering RBM of Alpharetta a few months ago, I was introduced to Bill Favini who asked the right questions and very quickly matched me with the c More

by alexmalllis
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

RBM of Alpharetta responded

Thank you, alexmalllis for the wonderful review. We are pleased to hear that Bill took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

February 09, 2019

Excellent Service and Great Customer Support What can I say? David Wang is your man at RBM. I’ve purchased two S Class’s and a C Class from this gentleman and he takes care of all my concerns fro More

by Simonp898
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wang
Feb 12, 2019 -

RBM of Alpharetta responded

Thank you very much, Simonp898! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that David took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta

February 07, 2019

Horrible Experience When I purchased my car a month ago everything went perfect until I managed to hit a pothole and needed service (I didn’t want to go anywhere else bec More

by Annahmoore1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Ratajski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2019 -

RBM of Alpharetta responded

Annahmoore1 - We're sorry you had to go through the process of filing a claim with your insurance company, but given the severity of the damage it was the only path to take. Unlike a warranty claim, the process of filing with your insurance company is the responsibility of the property owner. That said, your advisor was unable to help you any further. As for the dirty condition of your vehicle when picked up, that is on us - we truly apologize for the oversight. Please stop by anytime for a complimentary service wash and vacuum. Craig, our Service Manager, will get you in and out with minimal wait time. We appreciate your business and look forward to serving you in the future.

February 05, 2019

Very please with the service Kagan Scott is an awsome guy. He is the most professional sale man I have ever meet when it come to buying cars in my life. He explains, telling me ot More

by Love Mercedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kagan Scott
Feb 12, 2019 -

RBM of Alpharetta responded

Thank you, Love Mercedes for the kind words about RBM of Alpharetta. We're delighted to hear that Kagan took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new car, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

February 04, 2019

Awesome experience Michael did a fantastic job. Got an awesome price and an awesome car. Highly recommend! Was a very smooth transaction. Everything was done before I More

by KennyG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Ahern, Michael Pietrzak
Feb 12, 2019 -

RBM of Alpharetta responded

Thank you, KennyG. We really appreciate the kind words and thank you for your business. We're delighted to hear that the team could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

February 04, 2019

Excellent Car buying experience I had a wonderful experience working with Terri Reese to find my new used Mercedes. Terri is very knowledgeable and patient. I did not feel pressured More

by Gray2johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisabeth Sexton, Terri Reese
Feb 12, 2019 -

RBM of Alpharetta responded

Thank you, Gray2johnson. We really appreciate the kind words and thank you for your business. We're delighted to hear that Terri could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

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