RBM of Alpharetta

Best customer service experience I experienced Vadim Russu took my car buying experience to the next level. I commuted 500 miles to pick up my car at RBM. Vadim routed me to the train station from Vadim Russu took my car buying experience to the next level. I commuted 500 miles to pick up my car at RBM. Vadim routed me to the train station from the Airport and personally picked me up. He brought me refreshments and made sure I was comfortable thought out the process of completion of the purchase. I would like to thank RBM leadership and the whole team of placing customers first and making a difference for better in our car purchases. I will be back to but my next car from this dealership. More

Exceptional Salesman (Kagan Scott) and service!!! We reached out via the website regarding a vehicle and wanting to trade. Kagan was on the job immediately! When we arrived, the car we were interested We reached out via the website regarding a vehicle and wanting to trade. Kagan was on the job immediately! When we arrived, the car we were interested in was out front and he was very prepared for what we wanted to do. The purchase and trade was a very smooth transition and we were extremely satisfied. We experienced no stress, disappointments or unexpected surprises. Everything was perfect with absolutely no complaints at all! We highly recommend Kagan Scott as your salesman, Lisa Brennan as your Finance Rep and RBM of Alpharetta for your car buying experience. More

lease experience I was personally attended by Pamela banda , very good customer service attention and professionality , they going to make you feel like you deserve , I was personally attended by Pamela banda , very good customer service attention and professionality , they going to make you feel like you deserve , this guys know what they doig , they go to give you the best advice and option for you More

Exceptional Service I had the pleasure of working with Reza Azizi when I went looking to purchase a car at RBM Alpharetta. I was very happy with the way that i was treate I had the pleasure of working with Reza Azizi when I went looking to purchase a car at RBM Alpharetta. I was very happy with the way that i was treated, along the caring and professional nature of the entire experience from the minute I entered the dealership to when I drove away with a car. I would recommend Reza to my friends and family and have full confidence that he will take of them with the same way as he did for me. More

exellent service I came in February, 2018, met Kagan Scott. He gave me very good impression, and I came in with my husband, and a daughter July 21, 2018, and signed a I came in February, 2018, met Kagan Scott. He gave me very good impression, and I came in with my husband, and a daughter July 21, 2018, and signed a contract. I felt that Kagan gave me the best deal, and still think he gave me the best deal.. He is a wonderful sales person, and I will refer my friends, and family to hi. Thanks! More

Amazing Service No Push, or pressure and no judgmental, Ramona Razavi was excellent in knowledge and what a great smile with services. What a great Team. Thank you No Push, or pressure and no judgmental, Ramona Razavi was excellent in knowledge and what a great smile with services. What a great Team. Thank you so much. More

Outstanding service!!! We drove for several hours from out of state to view and purchase this vehicle. We found the vehicle to be exactly as described with full and honest We drove for several hours from out of state to view and purchase this vehicle. We found the vehicle to be exactly as described with full and honest disclosure. Everything was handled prior to our arrival; we had been financially approved for the vehicle and our insurance company had been contacted. When we arrived we found our vehicle on the red carpet, with a red bow and wonderfully detailed. The kindness and service of our agents, Kagan Scott and Vadim were exemplary. They went above and beyond to make our experience enjoyable and carefree. I have purchased many cars in my lifetime and this is the best car buying experience I have ever had and I got an amazing vehicle. Sharon in finance was also awesome. More

Easy buying experience but things went down hill after that I had a couple of issues pop up immediately after purchasing a vehicle. I called and specifically asked to speak to a sales manager. Instead of respec I had a couple of issues pop up immediately after purchasing a vehicle. I called and specifically asked to speak to a sales manager. Instead of respecting my request to speak to a manager, they decided that having the salesman call me back would be acceptable. I didn't hear back from a manager until I eventually sent and email to him directly. Eventually the sales manager got in touch with me and unfortunately things went exactly as I assumed they would. He explained that it wasn't their problem and that it was my responsibility to make sure everything checks out before I buy the car. He even said to me "You know Joshua, maybe you shouldn't have bought the car". Look, I totally understand that I should have done a better job of having things checked out before I bought the car and I told him such. He then told me that the only reason he was willing to speak to me was because I admitted that I hadn't done my due diligence. RBM of Alpharetta claims to be different from other dealerships. Their ads claim that they are a "customer focused" dealership. The truth is that they operate just the same as any other dealer. They are always "working the deal" when they should be taking care of the customer. Making customers happy when everything goes right is easy. It's the was you handle the situation when things don't go so smoothly that really matters and they dropped the ball here. It isn't the fact that they didn't do anything for me that bothers me. It's the way they handled it. More

Excellent buying experience. Excellent experience. Ramona was very knowledgeable and easy to work with. I would definitely purchase another vehicle from this dealership. Very pro Excellent experience. Ramona was very knowledgeable and easy to work with. I would definitely purchase another vehicle from this dealership. Very professional in their buyer approach. More

1st Mercedes, 1st RMB of Alpharetta Experience, GREAT!!! I've been looking for a Mercedes for a while, my RBM Experience with Kagan Scott and team really was above what I expected. Great knowledge of the pr I've been looking for a Mercedes for a while, my RBM Experience with Kagan Scott and team really was above what I expected. Great knowledge of the product, honest and forthright. Thanks!!!! More