RBM of Alpharetta

Horrible Overall Experiences Purchased a certified pre owned MB ML250 in April 2017. The car had the remainder of its factory warranty and an additional 1 year unlimited mileage Purchased a certified pre owned MB ML250 in April 2017. The car had the remainder of its factory warranty and an additional 1 year unlimited mileage warranty from the date of purchase. After about a month, the check engine light came on. I called and was told it would be 3-4 days to get it in because they had no loaner cars. I asked if it was ok to drive the vehicle because again, the check engine light was on. I was told yes.....I brought the vehicle in, and after aabout 3 days got the vehicle back. About another 3-4 weeks later, check engine light is on again. Call, wait, bring it in. Receive a text message asking if it is ok to put 30-60 miles on the car. I replied that I would rather them not, but if that was the only way to test then go ahead. I noted the mileage when I dropped it off and when I picked it up noticed that the car had been driven 480 miles. I was told that was to test it and make sure the light would not come back on. It turns out that RBM allows there technicians to drive customers vehicles to and from home and that this particular tech lived near the airport. I would have never given the ok for my vehicle to be driven almost 500 miles! I also noticed that the outside of the vehicle was filthy. I did not even mention that. I did speak to Craig Beauchamp, the service manager. I was told, sorry, that he could see my text with the hesitation about 30-60 miles, but that there was no way to "roll back the odometer". I was not asking them to do that nor would I ever ask someone to do something illegal. Not what you tell the customer. I recently had an issue with the vehicle "jerking" and have had it make a loud banging noise coming from the transmission. When I called to make an appointment, I was told it would be 8 days before I could bring it in. Again, no loaner vehicles. I mentioned to the lady in service that perhaps I should bring it to another dealer outside of the RBM family/ownership? Her reply was ok.....my reply was ok? That should not be ok. I asked to have David Ellis or Craig Beauchamp to give me a call.......never heard from either. Instead, Cameron Davis, a service advisor called me. I asked him why he was calling me back since I had asked for Craig or David to call me back. First of all, I should not be having all these issues with this vehicle. Second, if you do have a customer having service issues and have had the problems like I have had, you should be doing everything you can to make things right. This dealer obviously does not have enough loaner vehicles. I am just not used to a place of business not at least putting effort into making things right. Bring your vehicle to Nalley Lexus for service or even an oil change. You get the car back vacuumed and washed. Here, you will be lucky to even get your car in for service and when you get it back it will be dirty and perhaps driven to Macon for all you know. More

Completely unprofessional I vascilated as to whether I should post this review knowing the role and intentions of a sales person. However, as a sales person myself, I'm struggl I vascilated as to whether I should post this review knowing the role and intentions of a sales person. However, as a sales person myself, I'm struggling with the complete lack of professionalism displayed by kegan. I stopped into the dealership to look at alternatives to what I had already put a deposit on at the RBM of atlanta. I asked Kegan if the model I wanted to see was available. He looked it up and it was. I told him I had a deposit on one at a sister dealership. He was deflated that this was not a new sale, and I understand that. He said he'd go get the keys and we can go look at it. He came back and said it's sold with a smirk on his face. I'm sure he just didn't want to take the time to show me the color combo I asked to see. And he didn't offer to show me the second vehicle on the lot. As a sales person myself, while I understand there was nothing in it for him but as a representative of the company there is a level of decency and professionalism that should be displayed. Professional salespeople can look beyond "me, me, me" in the interest of building brand loyal customers. Or he could have even said, look you really need to go back to the dealership at which you purchased the vehicle and they'd be willing to help orchestrate a viewing opportunity. But nothing of the sort was offered. That spoke volumes about the type of value system he has as a professional. More

Best service ever We traveled outside of our own state to purchase our next business vehicle. Well there we've already picked out our retirement vehicle so we can trav We traveled outside of our own state to purchase our next business vehicle. Well there we've already picked out our retirement vehicle so we can travel the United States. We will look no further for customer service, ethics, communication, Pricing and new friendship just to name a few I would recommend them to anybody More

Happy Camper Sheaffer Cheek is the type of salesperson you should expect at an RBM dealership! My wife and I weren't sure if we wanted to buy our Airstream Inters Sheaffer Cheek is the type of salesperson you should expect at an RBM dealership! My wife and I weren't sure if we wanted to buy our Airstream Interstate EXT - until we met with Sheaffer. There are so many features with this class B RV and he took the time to demonstrate all of them to us. Once we made the decision to buy he then spent another two hours going over everything in detail. Service after the sale is excellent as well. We had a small warning light blinking on the propane panel and so I returned and met Jody - the service manager. In less than 15 minutes the issue was resolved and I was on my way home. Frankly, Sheaffer is the consummate professional Salesman. More

Amazing Salesman I purchased a C 300 from this Dealership, I worked with Vadim Russu who was absolutely AMAZING and a treat to work with. He was polite personabl I purchased a C 300 from this Dealership, I worked with Vadim Russu who was absolutely AMAZING and a treat to work with. He was polite personable he was not pushy he just did an all-around great job. I will definitely be making future purchases from him. More

A dealership I keep returning to I've purchased 4 cars from RBM over the past 3 decades. They're a dealership that's always provided me with 5-star service and courtesy. That's why I've purchased 4 cars from RBM over the past 3 decades. They're a dealership that's always provided me with 5-star service and courtesy. That's why I keep going back. The last two vehicle purchases have been from Andy Sayers. If you're in the market for a vehicle and wish to deal with a sales person who displays honesty and integrity, look up Andy. More

Excellent sales representative! Ramona is an absolute pleasure to work with. She is a sales representative who does not just try to sell a car to the customer, instead she helped us Ramona is an absolute pleasure to work with. She is a sales representative who does not just try to sell a car to the customer, instead she helped us with the car buying process and did everything possible to make us comfortable with the transaction. She went above and beyond to make sure we made an informed decision. Ramona answered all of our questions and responded quickly to text messages and phone calls. She spent a lot of time showing us all available options, including pre-owned, dealer demos, and brand new cars. Ramona also works closely with the financial team to make sure her customers have a great buying experience. She worked hard to present us with a lot of different cars and the best price for each one. By the end we knew that we were making the best choice thanks to all of her assistance and hard work to get us a great deal on the right car. More

Reza Azizi will find you the car of your dreams! At first I was nervous and confused about which model car to get, but Reza Azizi at RBM Alpharetta made my experience so easy and fun! His professiona At first I was nervous and confused about which model car to get, but Reza Azizi at RBM Alpharetta made my experience so easy and fun! His professionalism, patience, and genuine care that he had to find a car that fit my needs while shopping together really put me at ease! This is the second Mercedes that our family has bought from Reza and without a doubt- he had a lot to do with it! I'm obsessed with my new GLC 300--- thank you Reza!!! More

Exceptional Salesperson Kyle Edson met me and treated me like a number one customer. Kyle went the extra steps to see that I had all questions answered. Kyle personally took Kyle Edson met me and treated me like a number one customer. Kyle went the extra steps to see that I had all questions answered. Kyle personally took my auto to be purchased back to service and had priority timing applied in order for me to take delivery rather than returning or have auto delivered. Kyle and RBM of Alpharetta are tops with me! More

Amazing People Andy Sayers at RBM Alpharetta is amazing to work with. This was our first Mercedes and not only does the car live up to its reputation, but Andy and e Andy Sayers at RBM Alpharetta is amazing to work with. This was our first Mercedes and not only does the car live up to its reputation, but Andy and everyone else at RBM Alpharetta go beyond what most places do to make sure you get the car you want. I would recommend Andy at RBM of Alpharetta to ANYONE looking for a Mercedes. More