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RBM of Alpharetta

Alpharetta, GA

5.0
5,799 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,799 reviews

June 15, 2017

Vadim Russo & RBM of Alpharetta 2 Thumbs up We had the best experience leasing our beautiful new e300 from this dealer. Our main contact Vadim Russo was simply the best! He patiently responded More

by Nandita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Russu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Ahern, Diane Evans
Jun 15, 2017 -

RBM of Alpharetta responded

Thank you Nandita. We really appreciate the kind words and thank you for your business. We're delighted to hear the whole team at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

June 15, 2017

My Excellent experience @ RBM of Alpharetta RBM of Alpharetta is a wonderful conducive environment to purchase a Mercedes. My salesman was informative, professional in every sense of the "WORD". More

by J T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2017 -

RBM of Alpharetta responded

Thank you J T. We really appreciate the kind words and thank you for your business. We're delighted to hear Kyle could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

June 14, 2017

Kyle Edson Kyle was very helpful and during the process did not try to push us but gave us a lot of time and info and did a great job explaining the features and More

by Mschill
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2017 -

RBM of Alpharetta responded

Thank you Mschill for the wonderful review. We are pleased to hear Kyle took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service! Sincerely, RBM of Alpharetta

June 09, 2017

Fantastic Dealership Experience We worked with Ramona Razavi. She is a Fantastic sales consultant. We worked closely with her throughout the evaluation and purchase process. Her prod More

by Smitty
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ramona Razavi
Jun 10, 2017 -

RBM of Alpharetta responded

Thank you very much Smitty! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear Ramona took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta

June 08, 2017

Love the car but not the service I gave a generous 2 stars for this dealership because I love the car. Customer service is another story. I bought a used 2015 BMW x5 xDrive35i from th More

by Suzanne Pierce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reza Azizi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2017 -

RBM of Alpharetta responded

Suzanne, Our customers’ input is very important to us, so thank you for taking the time to submit a review. We are fortunate to have a loyal following of local customers, as well as savvy shoppers (like you) all over the country, so when something goes wrong we want to fix it. Our sales process is tailored to be transparent and streamlined out of respect for our customer’s time, so Reza kept the sales process moving on your behalf. From locking in the lowest price that day, to offering the best possible transportation option for a Saturday. And although the price of your vehicle dropped $400 after you agreed to an even better price, the discount you received would not have been available on the marked down price. Based on your valuable feedback, however, we will better communicate these details to our valued customers in the future. Congratulations on your purchase, and thank you for your business.

June 06, 2017

Porsche Cayenne I had a wonderful car buying experience at RBM Alpharetta. Bill Favini made a great impression right from the first visit to the dealership. He was ex More

by SyedH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2017 -

RBM of Alpharetta responded

Thank you SyedH for the wonderful review. We are delighted to hear Bill Favini took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta

June 06, 2017

No pressure environment - excellent service This is my second time buying a vehicle from RBM. Each time I walk into the dealership I am treated with courtesy and respect. Kyle Edson is a very kn More

by gpc1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2017 -

RBM of Alpharetta responded

Thank you gpc1963 for another great review of Kyle Edson and for your continued loyalty to RBM of Alpharetta. We look forward to working with you again in the future! Sincerely, RBM of Alpharetta

June 01, 2017

best car buying experience excellent customer service with no hassle whatsoever. best car buying experience I have had in Atlanta. matched and beat prices from competing deale More

by rls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pietrzak
Jun 05, 2017 -

RBM of Alpharetta responded

Thank you rls for the wonderful review. We are pleased to hear Michael took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

May 31, 2017

Great experience buying "remotely" I was looking nationwide for a used 2016 BMW 35d and found a great one at RBM of Alpharetta! They had taken it in trade and it was "priced to sell" wi More

by determined_dale
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Turry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Ahern
Jun 05, 2017 -

RBM of Alpharetta responded

Thank you determined_dale. We really appreciate the kind words and thank you for your business. We're delighted to hear Reza could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

May 31, 2017

Excellent Sales Service We recently moved to the area and needed to obtain a new lease. Dan Berry was extremely friendly helpful and knowledgable and made this the BEST expe More

by lljodoin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Turry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Thompson, Carl Denton, CJ Carr
Jun 05, 2017 -

RBM of Alpharetta responded

Thank you lljodoin. We really appreciate the kind words and thank you for your business. We're delighted to hear the whole team at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

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