RBM of Alpharetta

Superb Service I recently purchased my first vehicle from RBM Alpharetta, GA. I communicated online with Fabian Tafur and he was very attentive to my car preference I recently purchased my first vehicle from RBM Alpharetta, GA. I communicated online with Fabian Tafur and he was very attentive to my car preferences and respectful of the time limitation I set for negotiations. When I arrived at the dealership to drive the new E series the car was ready and he was very well prepared for the consult. He gave me suggestions and his advice, but was in no way pushy what-so-ever. He made the process basically painless and I am very much appreciative of his professional demeanor. The following morning he followed up to inquire if I had any questions regarding the vehicle. If you are in the market for a vehicle change, I would highly recommend Fabian. I doubt you will find anyone more dedicated to creating a mutual acceptable deal. More

Vadim Russo & RBM of Alpharetta 2 Thumbs up We had the best experience leasing our beautiful new e300 from this dealer. Our main contact Vadim Russo was simply the best! He patiently responded We had the best experience leasing our beautiful new e300 from this dealer. Our main contact Vadim Russo was simply the best! He patiently responded to all my questions and addressed all my concerns. We got a good deal- will highly recommend. Apart from Vadim everyone else we interacted with were very helpful and polite. More

My Excellent experience @ RBM of Alpharetta RBM of Alpharetta is a wonderful conducive environment to purchase a Mercedes. My salesman was informative, professional in every sense of the "WORD". RBM of Alpharetta is a wonderful conducive environment to purchase a Mercedes. My salesman was informative, professional in every sense of the "WORD". He took time to explain everything to.me. He allowed me to express my thoughts. He offers different amenities and benefits available when purchasing a Mercedes. His knowledge of the product (Mercedes Benz) is excellent. We spoke of the HISTORY of Mercedes. He was ON POINT with the discussion about Mercedes Benz. I say that because I am a "History Buff". Having Kyle to represent RBM of Alpharetta as a Salesman was a "stroke of a genius" decision wise. GIVE THAT MAN A RAISE. Most importantly he made me feel welcomed and VERY comfortable. HERE! HERE! GIVE THAT MAN A RAISE More

Kyle Edson Kyle was very helpful and during the process did not try to push us but gave us a lot of time and info and did a great job explaining the features and Kyle was very helpful and during the process did not try to push us but gave us a lot of time and info and did a great job explaining the features and benefits of the e350. He is excellent on staying in touch and following up. Very helpful and friendly. If you're looking for a Mercedes, Kyle and RBM should be your first call. More

Fantastic Dealership Experience We worked with Ramona Razavi. She is a Fantastic sales consultant. We worked closely with her throughout the evaluation and purchase process. Her prod We worked with Ramona Razavi. She is a Fantastic sales consultant. We worked closely with her throughout the evaluation and purchase process. Her product knowledge and customer service skills make her a trusted advisor More

Love the car but not the service I gave a generous 2 stars for this dealership because I love the car. Customer service is another story. I bought a used 2015 BMW x5 xDrive35i from th I gave a generous 2 stars for this dealership because I love the car. Customer service is another story. I bought a used 2015 BMW x5 xDrive35i from this dealership. I live in Colorado and flew to Georgia on a Saturday morning to get this vehicle so I could get back home by Sunday (over 21 hour drive) in time for work, not only did they NOT accommodate my trip but I couldn't even get a ride from the airport to the dealership, or better yet...bring me my vehicle to me at the airport since I have mentioned on numerous occasions that I'm under time constraint to get back home! I was told by Reza Azizi that the airport was 45 minutes away but he could have someone pick me up from a nearby train station (Marta station). On top of this poor customer service, the internet price for the vehicle was 39,599.00 and when he sent over a quote to me, it was overpriced by $400 to 39,999.00. By the time I realized this and mentioned it to Reza and asked him to adjust the price, he stated that because I negotiated the price down by $700, that the price was already below the internet advertised price. I also have a Mercedes Benz, and my experience with Mercedes Benz of Westminster in Colorado have been nothing but outstanding. They have bent over backwards to accommodate my every need so for me to get this kind of service from RBM of Alpharetta was extremely disappointing. I would not recommend this dealership only due to the customer service or there lack of from Reza Azizi. I do have to say he was very persistent when he needed something. He asked me if I had sent the signed paperwork back, I let him know I had planned on doing that 1st thing in the morning. He mentioned that he needed me to get that packet in the mail by 6pm (at that time it was 5pm) so he can get credit for the sale for the month of May. I decided to deal with this dealership because of the good reviews I read. I’m hoping my experience was a one off. More

Porsche Cayenne I had a wonderful car buying experience at RBM Alpharetta. Bill Favini made a great impression right from the first visit to the dealership. He was ex I had a wonderful car buying experience at RBM Alpharetta. Bill Favini made a great impression right from the first visit to the dealership. He was extremely professional, friendly and helpful in the process. I highly recommend RBM Alpharetta and Bill Favini. More

No pressure environment - excellent service This is my second time buying a vehicle from RBM. Each time I walk into the dealership I am treated with courtesy and respect. Kyle Edson is a very kn This is my second time buying a vehicle from RBM. Each time I walk into the dealership I am treated with courtesy and respect. Kyle Edson is a very knowledgeable sales person who takes the time to understand my needs. It's a pleasure to shop in this no pressure environment. More

best car buying experience excellent customer service with no hassle whatsoever. best car buying experience I have had in Atlanta. matched and beat prices from competing deale excellent customer service with no hassle whatsoever. best car buying experience I have had in Atlanta. matched and beat prices from competing dealerships with no haggle More

Great experience buying "remotely" I was looking nationwide for a used 2016 BMW 35d and found a great one at RBM of Alpharetta! They had taken it in trade and it was "priced to sell" wi I was looking nationwide for a used 2016 BMW 35d and found a great one at RBM of Alpharetta! They had taken it in trade and it was "priced to sell" with tons of options. I worked with Reza Azizi over the internet to work a deal including my trade-in, then drove 1000 miles to finish the deal. I couldn't be happier with the SAV and the service at RBM. This is the best dealer experience I've ever had. Reza worked all of the details to coordinate the deal. Tom Ahern used his three decades of experience to make the paperwork painless (I really appreciate that Tom didn't try and sell me on aftermarket add-ons), and Neil Turry made a short visit to thank me for the purchase and for being honest with the description of my trade-in. I highly recommend RBM. They're a family run car group in the Atlanta area and they know how to treat customers. More